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Asurion

Overview

Asurion has a rating of 4.7 stars from 11,791 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Asurion most frequently mention customer service, new phone and next day. Asurion ranks 2nd among Tech Support sites.

service
1,177
value
1,107
shipping
774
returns
766
quality
1,012
This company responds to reviews on average within 2 days
+228
How would you rate Asurion?
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New York
1 review
0 helpful votes
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Fast and perfect service.
April 14, 2025

They went above and beyond to be sure my phone got fixed, and they were quick! Everyone working there was kind and professional. I'd definitely go to this same location again.

Date of experience: April 14, 2025
Pennsylvania
1 review
0 helpful votes
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Work a cholic
May 12, 2025

Easy work very professional considering well done with the clients very neat and clean very private a lot of business coping skills very patient

Date of experience: May 12, 2025
Pennsylvania
1 review
0 helpful votes
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Excellent Customer Service
April 4, 2025

5 stars… excellent service. Tech who serviced the repair was very professional expert in customer service and fixed my wife phone on 20 minutes in his service van … insurance payments worth the money

Date of experience: April 4, 2025
Missouri
1 review
0 helpful votes
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Easiest Insurance Claim
April 14, 2025

Called to get help with my Galaxy Z-Fold due to the middle of the inside screen turning black. Received same day help and timely parts change out with no hassle.

Date of experience: April 14, 2025
Arizona
1 review
0 helpful votes
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A T & T is the best
May 12, 2025

I have been with A T & T since 2010. Love them
They are very patience & understanding when i ask for an extension for my payments they do

Date of experience: May 12, 2025
Arkansas
1 review
0 helpful votes
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Phone Repair
May 12, 2025

My experience was phenomenal. I would highly recommend family and friends to Asurion. My mobile technician (Mel) was very easy to work with and kind.

Date of experience: May 12, 2025
Virginia
1 review
0 helpful votes
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Good experience
May 7, 2025

The gentleman that helped me out was so great! Very helpful. He really knew what he was talking about and was precise and to the point.

Date of experience: May 6, 2025
Florida
1 review
0 helpful votes
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Great Employee!
May 12, 2025

She guided me through the process and she was on point. In no time the problem was resolved. Happy customers

Date of experience: May 12, 2025
North Carolina
1 review
0 helpful votes
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I broke it
May 1, 2025

I dropped my phone and cracked the screen. Asurion handled everything. I paid nothing. They replaced my phone and completed a data transfer.

Date of experience: May 1, 2025
Ohio
1 review
0 helpful votes
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He was outstanding and did a excellent job
May 13, 2025

He did and outstanding job and was very professional.And I have no complaints he was really a big help and thanks again.

Date of experience: May 13, 2025
Minnesota
1 review
0 helpful votes
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They very good. Thank you so much
April 29, 2025

Nice. Thank you so much. Because I don't know English that why I just know to say: thank you so much for 100 cha

Date of experience: April 29, 2025
Texas
1 review
0 helpful votes
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Great service
May 13, 2025

All good service better than everywhere else Verizon is a good service can't get any better than that

Date of experience: May 13, 2025
Louisiana
1 review
0 helpful votes
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Phone screen cracj
May 6, 2025

It was amazing. Blessed! Yall handled everything extremely well and professionally. Thank yall so much

Date of experience: May 7, 2025
Wisconsin
1 review
0 helpful votes
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Jermeel was a patient and positive tech!
May 13, 2025

I had a complex problem and he hung in with me every step of the way for 45 minutes! Great tech experience!

Date of experience: May 13, 2025
Virginia
1 review
0 helpful votes
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Good experience
April 29, 2025

Tech was prompt and fixed my screen fast. He also kept me informed of his arrival time. Great job thanks

Date of experience: April 29, 2025
Texas
1 review
0 helpful votes
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I had a very frustrating time understanding your employees English. Made it difficult to get the problem fixed.

Date of experience: April 29, 2025
Pennsylvania
1 review
0 helpful votes
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Phone fell
April 19, 2025

Friday phone broke and Saturday fix they help me find a repair place by my home and also offer a mobile repair to come to my house.

Date of experience: April 19, 2025
North Carolina
1 review
0 helpful votes
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Anna Great Tech
March 29, 2025

Extremely satisfied with the customer service in the Dartmouth store I had a cracked screen and she did an amazing job fixed it in a very fast time. I highly recommend. Thanks again Anna.

Date of experience: March 29, 2025
New York
1 review
0 helpful votes
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Efficiency
April 16, 2025

I loved the work, the technician was very professional and everything was super fast. The back glass of my iPhone was broken and they fixed it in 15 minutes, and it was super good.

Date of experience: April 16, 2025
Florida
1 review
0 helpful votes
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Happy customer
April 13, 2025

I went to fix my phone at the Kissimmee assuring today I had a broken screen it takes the techs less an hour
To fix my phone. He was a very nice and
Helpful.

Date of experience: April 13, 2025