Overview
Asurion has a rating of 4.7 stars from 11,793 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Asurion most frequently mention customer service, new phone and next day. Asurion ranks 2nd among Tech Support sites.
I have had Sprint and insurance since 1997 on all phones. This is 2nd time in 23 years of looking at using it.
Sprint repair people said my phone ((Note 8)) almost 4 years? Old, but I won't use a 5G phone for 2-3 years when service is in our area. So, no sense in upgrading yet.
The phone just wasn't getting service anymore... nothing wrong with the aesthetics or being damaged.
So Sprint told me 7 days to get a replacement. Same phone. After $275 deductible... huh? I looked on Internet. New one was $220-$250 on a few sites. Delivered.
Not refurbished... NEW.
Refurbs were $180... delivered.
So. Paying $275 and waiting 7 days! Was stupid. Paying a service to RIP me off... wow. I wanted a supervisor... ok, lady said,. Burrrr. Hung up.
Called again. (Philippines) been there a few times myself. Nice people really. Mostly, but you always have to watch out.
2nd call... 10 minutes to go through my ordeal. Again, please give me a supervisor... okay. Transfer tone. Hello. Immediately hung up on. I didn't get a chance for a word.
3rd time. I told the person I wanted a supervisor that I keep getting hung up on on transferring... oh, sorry, no problems. Here you go... hung up.
No call backs to me... just terrible service. I cancelled their insurance today because it sucks! Go someplace else.
Terrible service. Please do not insure your tenology with them. Very poor customer service and they didn't resolve my problem.
I gave had 3 claims with Assurion over the years and they were all handled immediately and to my satisfaction.
The technician was very knowledgeable. Fix my phone within 15 minutes I'm completely satisfied.
My spn broke his tablet and I couldn't find the protection plan listed. The problem was quickly resolved with assistance.
Thanks Cedrick for all your help definitely helped me resolve my issue very effectively and efficiently definitely recommend his services.
My laptop display was working when I took there and now my motherboard has no output at all. DEAD smh
April resolved my eSIM issue with my new iPhone Pro Max. She was knowledgeable and personable. I appreciated her help.
Screen was broken so bad can't unlock phone got the replacement fast and set up was insured all info on old phone wouldn't not be seen just erased
The New Asurion Complete Protect on Amazon is a scam it says "Asurion Complete Protect: One plan covers all eligible past and future purchases on Amazon" they don't cover past purchases (Scam)
It's the little things in life that matter the most, like a super easy convient way to fix your phone in less than 1 business day.
I rarely get help by chat line.
So I thought this would a bad experience
Just the opposite Janay was very patient & really helped
A plus rating
I had a great experience and thank Renaldo for his support and expertise in helping me to fix the security issues I am having
Very helpful and explained things out good
I had lots of questions and he helped out pretty good
He gave me the info I needed and the number I needed to contact him he ne t department
Cell phone would not work correctly. It was replaced and all was taken care of by Dylan at AT&T in Millville, NJ
Chis was amazing at her job. Was a great help and beyond nice! Made for an awesome experience
Good job helping me this was pretty easy And I'm grateful that That AT&T can be here for me and my specific time of need thank you so much please send my phone as quick as possible
Process was quick and easy. Very friendly and knowledgeable tech, and convenient location.
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- Nashville,, TN
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Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, Imad. We are sincerely sorry if you have experienced any trouble. We are here to help. -Rue