AshfordReviews 6,947

I purchased a Men's Movado watch from Ashford approximately 2 months ago. When I received it the battery was dead! I live in Canada, and to return this item to New York, would have been costly for a mere battery. I took the watch to my local Jeweller, and they sent it to Movado to have the battery changed. 3 weeks later, the watch was returned. Within 2 hours, the inside of the watch started to "fog up". Within 6 hours, it was so fogged up you could not even see the time! I called Ashford to report the problem, and the lady I spoke to said it must be returned to them for inspection. I advised her it was just sent to Movado for a new battery. She immediately said, "You just voided your 2-year warranty". I asked why, and she advised Ashford must open the watch first. I explained to her the watch was opened only once, and that was by a tech at Movado. The conversation turned quite rude, and I was REALLY put out to say the least. I returned the watch to my local jeweller, and it has been sent back AGAIN to Movado for repair. I have not yet received it back, but was advised the back seal was no good, and there were two small interior mechanism parts which were faulty. Two months ago I ordered this watch, and was only able to wear it less than 8-hours. It is still out for repair. Yes, my jeweller is charging me $35 for expedited shipping to and from Movado. At this point, I do not know if Movado will even cover the cost of repairs! I am BEYOND FRUSTRATED with Ashford, and will NEVER EVER purchase from them again. I thought I found a "good deal / price" on-line. What a mistake. If it appears to be too good to be true - it usually is. My recommendation - READ the reviews on Ashford, and decide for yourself. NEVER again will I purchase or recommend Ashford! EVER!

This past week I purchased a Designer men's watch at the lowest possible price on the net. Upon receiving it (very short delivery time) I was amazed at the professional packaging. Unfortunately the watch was not running. I contacted Ashford customer service via phone and did not have to go thru a phone-tree (press 1, press 2, etc...) I was immediately greeted by a friendly, personal, well spoken, easily and simply understood voice. An immediate apology and suggested that it was the battery. She suggested I try a new battery and Ashford would credit my charge for up to $10.00 with a copy of the receipt. If it wasn't the battery I could send it back for a FULL credit.
Yesterday I took it to a jewelry store where they replaced the battery. I emailed a copy of the receipt and within the hour I received a confirmation email that my $10.00 credit was issued.
Ashford's customer service should be the model for ALL customer service departments!
Thank you Ashford, you've made me a loyal customer.

I live in Mozambique and had my 2 watches hamilton and movado shipped on the new years deal and 4 more i bought later for giving gifts to my customers. Very good prices. Watches were delivered in dubai on time but i had to wait for a month for them to get there by my brother. All watches are fine work fine. I am satisfied. Honestly i wouldnt have made a review untill unless i had a problem. But reading all these reviews i thought i should... for me i will keep on buying from them. Now i want to order some expensive watches looking fwd...

The watch they sent us stopped working every few hours. When we went to send it back, we had to argue with them on the phone to get them to cover the return shipping cost! They finally said they would "make an exception." Yeah, thanks a lot... send me a defective product, then try to make me pay for shipping... that's good customer service! Oh, and apparently we are not getting the watch back for 8-10 weeks, because that is their turnaround time. There is a reason their products are so cheap... its the only way they can get customers. Buyer, beware!

I live in Australia. I bought a CK watch and it stopped after a couple of weeks. I was told to get an estimate for the repair and once it was approved I would be reimbursed via PayPal. The estimate to repair the watch was $109 but Ashford will only give me $45. The estimate to repair the watch was from an authorised CK repairer. The service from Ashford was good as far as ordering and delivery but I am really disappointed with the way they haven't honoured the warranty. All advertising says that they have a two year warranty but only covering 41% of the cost to repair my watch is not good enough. I would not recommend buying from this company!

Bought a movado watch from Asford. It was great for 30 days, then after 30 days (literally 40 days), one of the links on the bracelet part of the watch got stuck and it looks horrible. Called Asford and they said it wasn't covered under warranty and cannot accept return for an even exchange. Very disappointed with this companys customer service. Now I'm short 350 dollars and my husband has a watch that he cannot wear. Will never order from them again.

After writing my initial reviews on Sitejabber and other websites about the appalling service I encountered with Ashford Watches following a purchase of a Seiko watch that fell apart and was subsequently confirmed as a fake by the manufacturer, their customer relations representative Gloria Forbes posted responses indicating their concern and commitment to resolve the matter.

I contacted her on multiple occasions to provide the information she requested, and the only response I ever got was her claiming that she had not received the information.

I have found this company to be completely untrustworthy, lacking any real commitment to customer service and not in the slightest concerned that they have been found to be selling fake goods. Their only interest has been to try to undermine the impact of poor online reviews with empty promises to resolve matters.

I would advise anyone considering purchasing a watch to avoid Ashford Watches.

Bought a Pulsar watch after a few weeks the stem/crown started to randomly open and the watch stopped. I sent it for service, they fixed it. Lasted for another month. Same problem of stopping every few hours. Obviously, useless as a watch.
Sent it back again. They said nothing wrong. Got it back and it stopped within 25 minutes.
So, now I have an almost new, worthless watch. Paid for the watch and shipping twice. They say sorry, it's not their fault.

Do not buy from Ashford.

Steve G in Cary, NC

I live in Australia and ordered a RADO watch from Ashford few weeks ago the watch looks genuine but the date key doesn't work and I took it to the watch shop and they told it is not working so I am not very impressed. I know Ashford has provided me with 2 year warranty but it doesn't help when you in Australia as it will cost me nearly $75 just to send the watch back for repairs so I didn't expect that kind of service after spending nearly $2000 for a watch.

Delivery was on time and the packing was great

SO I WONT RECOMMEND ASFORD TO ANYONE IF YOU NOT LOCAL

I live in the UK and ordered a Baume & Mercier watch from Ashford a week ago. It's currently retaining on their website for $1,250 but I got it in their Labor day sale for $800. It arrived within a few days, very well packaged, sent using UPS tracked mail. I had to pay import duties when it arrived but that was to be expected. The watch looks absolutely genuine and I've just had some links taken out of it today at a high end jewelers in London and they agree it looks spot-on. No issues with scratches or anything. I've received the Ashford 2 year warranty card (rather than the manufacturer's warranty) as I expected from the information I found online before I ordered. It has an international phone number on it should I need to call from the UK. The watch looks just as described and I have no qualms about using Ashford again. I can see that they said no refunds for foreign purchasers and I've not tested that as I don't intend to return it. I've also not needed to use their after care service either but as far as product, description, price, speed of delivery, packaging etc goes they get 100% rating from me.

BEWARE! Ashford.com is lying to their customers.
First of all they are not authorized dealers and watches they sell does not come with the manufacturer warranty. Those come without a stamped warranty card. If you are International Customer - Beware!

First they instructed me to bring the watch to a repair centre and explained to take the estimate and send it to them and the costs of the repair will be reimbursed. In Estonia, where I live there are no proper watch repair centre, so I had to ship the watch directly to manufacturer. Of course Ashford told me that they will not reimburse the shipping costs. That's fair and fine with me.

I sent the watch to the manufacturer. Had the estimation sent to me and forwarded it to Ashford. I have tried to contact them every week and for almost month nothing happened - they just ignored the repair estimation I sent.

There manufacturer explained me in several e-mails that Ashford.com is not their authorized dealer and there is no manufacturer's warranty, because they do not know how and if the shipping of the watch is done accordance with requirements and proper care.

So for month Ashford's customer reps have been lying to me saying that they did not receive my e-mails with estimate. Until I sent it again and asked on of the customer reps check it right away and had her to confirm in written that they have received the estimated.

After more than a week they finally produced a reply to me with new lie: Send us the warranty papers of the watch, we will stamp it and then you will get free of charge warranty repair from the manufacturer.

When I informed that that the manufacturer does not recognize Ashford as their authorize dealer, they said that they will not put Ashford.com stamp, but another one that the manufacturer will recognize :)) )
I asked them many times, what dealer will stamp it and they never say! I even said them - tell me what the dealer is and I will call the manufacturer to find out if I am able to get the free of charge warranty repair!
What a lie!

I even called them and one customer rep told me straight away - their repair manager does not want to reimburse it, because he thinks it is too much!
Can you imagine?

Oh, and actually she said that the customer reps knew that already earlier and they actually received all my e-mails!

So they just didn't want that to go any further and just ignored me and told that they kept loosing the reimbursement estimates I sent :)) ) So nice, Ashford!

TOTAL SCAMMERS!

So my watch is broken for 2 months and without any warranty!

I received the watch, never used it, only put on my hand to test the style and do not like the style. I asked them for return and refund. When I returned, they never give a refund. I contact by chat a few times, and then they said that there are some body/hand oil on the watch, and said that it is worn. How can I touch the watch without leaving some hand oil on this watch? I also ask ashford via BBB to give an email address so that I can forward the picture of the watch on my hand, to see the fact that I cannot wear it without cut the strap. It is just too big for my hand/wrist. However, no one provide the details of company email from a more responsible people too me. The person who handled the case only insists that I already wear it and refuse to refund my money. This is the first case that I am so dissapointed after more than 10 years shopping on line and never have any problem with my products or services that I purchased. I will never buy anything from Ashford, and recommend all my friends and family that they should be more carefully with this company. How can their customers try to fix the watches without leaving my natural body hand on their watch?