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Shop luxury watches for men and women at Ashford.com. All high end watches are listed with discount pricing and come with a 2 yr. Warranty and FREE shipping!
Ashford Reviews Summary
The company enjoys a strong reputation for offering quality products at competitive prices, particularly in the watch and sunglasses categories. Customers frequently commend the ease of the shopping experience, fast shipping, and reliable communication throughout the purchasing process. However, concerns arise regarding the return policy for international buyers and occasional issues with packaging. Some customers also express dissatisfaction with the fraud prevention measures, which can hinder transactions. Overall, while the company excels in product selection and customer satisfaction, addressing return policies and enhancing fraud protection could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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The ashford live chat staff is so terrible when i open a live chat at the midnight, the staff just only reply" I'll be right with you " and I had to wait there for 40minutes, I'm so angery and told her I would write a letter of complaint to her higher authority, she closed the live chat immediately!
I paid hours in Ashford on 30 November and there is no answer. Money gone anyway. Ashford silent
Sergey S
I am posting this review so that other people will not be victimized by Armand Nicolet's shabby products or Ashford's dishonesty and incompetence.
If possible, I would give Ashford and this watch zero stars. I bought the watch from Ashford.com in December 2015. Almost immediately after I got it, the chronograph's reset button failed. I sent to watch to Ashford for repairs since the watch was still under warranty. They kept it for over 4 months without sending me any information about when I might expect to get the watch back. Finally, my patience ran out and I called Ashford. They eventually sent the watch back - of course on a date that was days after the return date they told me over the phone - and the watchs chronograph reset button IMMEDIATELY BROKE AGAIN. So I sent the watch back to Ashford for repairs. After a couple of months they sent it back; but instead of fixing the watch's reset button they had comprehensively destroyed the watch itself. It did not work at all when I unpacked and tried to restart it.
After all this I sent the watch back to Ashford a third time. After about two months, I got an email back from them saying that I will need to spend $500 to get the watch repaired by them, even though it's still on warranty and failed twice to repair the watch properly. So, rather than get screwed by Ashford a third time, I have had them send the watch back to me. I would be very foolish to trust them to repair this watch a third time after their previous failures.
Well, thats my sad story. Consider yourself warned!
Ashford selling a defective watches. During 6 month I had repair twice. Also very bad communication, the seller doesnt reply to the letters, doesnt answer the phone. I advice to avoid Ashford.
Just received a gift from a friend and behold, my worst FEAR --- Ashford is a FAKE - The return policy brochure had typos, bad return policy: for a refund one needs to pay ASHFORD back for shipping Plus the item should not have been opened (seal not broken), and an immediate return: - then I knew who they are --- Chinese FAKES - Amazon, should not be allowing such dealers as parters or/and Amazon sellers need to clearly state the truth. FAKES -Chinese product!, Instead of RADO - Switzerland! Remember these are highly priced products - Simply not fair!
Sold a brand new watch in attractive price or cheap price. If you want super cheap from them, just check out slickdeals.net, sometimes they provide a coupon code; then you will get a super cheap. I bought 10 watches in two transactions from them at super cheap price for resale; but at the end I returned to them all in 2 transactions and each time I got a full refund. I followed their direction of return and I did exactly on the return instruction that they provide and I got a full refund of $2200. This online store sell genuine brand new expensive watch at super attractive price and I am very satisfy to buy watch from them. The watches are genuine and brand new.
Watch arrived within days to an international address, packaged very well, exactly as advertised, at a very reasonable price.
Would buy from Ashford again without hesitation.
I'm frankly surprised that there's so many negative reviews.
Over 8 months ago I bought my first movado 800 series in Ashfor and today I received my second movado from ashfor very fast delivery and completely authentic, my next watch'll buy in Ashfor for sure
Fast shipping ---watch does not work cannot set time or anything on this watch. None of the set buttons work. This is and inexpensive watch to begin with, But it should still work. Cost prohibitive to return. Very dissatisfied. NEVER Again
Bought a Men's Corum Tides watch from Ashford. Beautiful & authentic watch at a great price. There is no way to fake a mechanical moon/tide complication; its real and have never had a problem with the watch. Buying it was smooth and trouble free. Think all these negative reviews are from Jewelry stores which generally sell watches at list price.
I contact them by the chat option as I never received my order. The agent names Eugene or something didn't even knew how to respond to a customer. That agent was very rude and was throwing me one word replies as if I was owing them something. Didn't even listen to my issue and asked to me to contact back.
***WILL NEVER ORDER FROM THEIR WEBSITE AGAIN***
I will never buy another thing from this seller.The watch we got stopped working after about a year. Ashford refused to help fixing it because it was a whopping 10 days out of Warranty. BAD customer service!
The watch I ordered from Ashford is great.It arrived very fast to my home. I spoke with a woman in customer service and she promised the item would be genuine. She said Ashford buys leftovers in bulk and sells cheap. I purchased the watch and never looked back. When it came five days later, I could not believe it. Thanks Ashford!
First, when I saw other reviews here, I was afraid to order my desired watch, because the rating is very low with lots of comments about fake watches and bad service.
But, after some research, I've found that on amazon and ebay Ashford has very high ratings and excellent user reviews, so I've tried and you know what? I'm really happy with my purchase! I bought "baume and mercier" watch which has really very high quality. Also it was under sale from $3000 to $1400.
So I can say that Ashford's rating is wrong here. Maybe because only negative reviews are post and all others who are satisfied hasn't provided any. That's the case I'm writing this one. Happy shopping.
I over $1300 for a Hamilton below zero chronograph, I had to send it back 3 times, the first time chronograph didn'the work so they sent me another one, second time it stop working, third time it stop quarter til 10, they told me they let me pick out another watch but sent me the same watch Wichita they marked down half price so I am disappointed with ashford never again will I spend my money with them.
Scratch and damage the crystal and then blame on the customer. I am lucky i didnt spend thousand of dollars on zenith. Worse customer service! By the way they are not authorized dealer for any of their watches.
Beware of this company! They stole me! I placed an order of 600 USD and they said they shipped it by USPS service and provided a tracking number that appeared as "Delivered" even though i NEVER received anything. They keep ignoring my messages, they haven`t sent to me any proof of receipt of the package because they don`t have it. They haven`t refunded my money and I am desperate. They are SCAMMERS!
10 minutes after placing the order on a Sunday (not a business day) I cancelled my order. I left a voicemail on their customer service number asking them to cancel my order number. The next day I get a confirmation number saying that my watches had been shipped. I email them asking for an RA# ( which they require to return a package.) They respond a week and a half later. I sent my watch back over a week ago and they still have not refunded my money. I have emailed them several times and they have not responded. I don't believe they are ever going to respond or refund my money. STAY AWAY FROM ASHFORD!
Hello everyone,
Be careful, Ashfor products are FAKE. That probably why items sent to any address outside the United States are considered final sale and cannot be returned. What a clever way to steal honnest consumers! Ordering at Ashford was my biggest mistake and it costed me a lot!
Recently i purchased 2 watches and one order i canceled at same point of time. After continues follow up and mails, calls (after 15 Days) they send a mail in which they have written Please talk to your Bank with some authorization code to reverse the payment. Its really become a headache to get the money back from them. Really a bad experience.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members