AshfordReviews 6,947

Over the past 3 years I purchased 16 watches from Ashford. Well never again. One of the watches was an Edox - relatively inexpensive at $329. Well the watch arrived broken. It has been sent back to Ashford twice for repair and it is still broken. Ashford REFUSES to exchange it for another one or provide a refund. So - if they refuse to stand behind their products for someone who has purchased 16 watches from them, how do you think they're going to treat you? Do yourself a favor and buy your watches somewhere else. Don't get ripped off by Ashford..

I had to return a watch that I had ordered from Ashford and they honored the return and issued a refund. Prior to the return, I had called their customer service representative and found that person to be friendly and customer-focussed. I place a high value on companies that invest in ensuring a great customer service experience and for this reason, I will not hesitate to buy from them again and will also recommend them to others. They are truly living to their "A" grade certification from the Better Business Bureau (BBB). It was that certification that gave me assurance when I first placed the order with them.

Please read your warranties for BOTH Ashford AND Charmex. I bought this watch as a gift for myself as a reward for all the hard work at my jobs only to be disappointed. The link for the band came off. I took it to a local jeweler to fix but said he cannot guarantee that it won't come off again! The watch could come off my wrist and I would not know until it is too late. The watch costed me over $250 and I cannot return it. I only got it in January of this year and only wore it TWICE! I will be looking at trying to sell this and hope I get PART of my money back. I will buy at a local store next time.

I purchased a Raymond Weil moonphase from Ashford. Less than 2 months later the thing was broken... I sent it back--- which cost me 50 bucks, then had to wait over a month to get the "repaired" watch back. It was returned and worked for about a week before breaking again. Ashford would not return the watch and instead said that they would "repair" it again. Customer service not helpful, and now, Ive owned the watch for almost a year and have only had it operational for 3 months... A TOTAL JOKE. I will never use them again, they do not do quality repairs and sell substandard watches.

A JOKE!

I ordered a watch for Christmas for my father who decided to go with something else, so we are trying to return the watch. The Edox watch feels cheap and I can't confirm it's authentic. Before buying the watch I clearly read their return policy and it seemed ok.
Now that I'm trying to return the watch, I've contacted them through email and by phone to get a Return Authorization number. They said they'd email it to me within 24 hours, but I haven't received anything from them. No replies, no emails...
About a week later, I finally called them and got through. They said the email had been sent already, but I hadn't received anything. They said they'd resend it, and this time I got the email with the Return Authorization #. Sent it in that day via UPS verified postage. They got it that week. Waited for about 2 weeks and finally got the refund.
I probably won't shop hear again. Just because there's too many other places that don't make you jump through hoops to return a product and get a refund.

I ordered a brand new womens EDOX Grand Ocean and the chronometre doesn`t stop on the top at 12:00. These crooks seem to sell defective watches globally... why is this shop still up & running? Honestly?... It should be shut down immediately!

I am not a complainer in general. But this site just got my nerve finally. I placed an order for a Seiko Solar watch two weeks before Christmas. I was told it got processed when I trying to use a promo code. I said fine. But it never made to my door before, on or after Christmas. Called and chatted with customer service, Was told twice that they have to check the order management. Never got back. The person had attitude when I was on phone just simply explain the situation. This is will be the last time ordering for sure.