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Jay K.

Contributor Level

Total Points
170

2 Reviews by Jay

  • B&H Photo Video

3/20/23
Verified purchase

Don't waste your time -- order from somewhere else instead. Here is how I wasted 45 minutes of my day (not including the time spent writing this review). I went to B&H's website to purchase a $225 SSD drive. It said if I apply for the "payboo" credit card I would receive a credit in the amount of the tax which was $15.75 and could use the account immediately. I said ok, applied, was approved for several thousand dollars, but the card kept getting declined. I chatted with someone from B&H who said it was the bank's fault (Comenity which issues the B&H card) and I should call the bank. I did and the bank told me it is B&H's fault because the website keeps trying to put it through with a CVV code which doesn't exist because it's the first purchase, and keeps resulting in a decline. The bank tells me to call B&H. I call B&H back and someone else told me, again, it's the bank's fault and will call the bank for me. At the end I don't know whose fault it is, but what I do know is that it wasn't mine and I couldn't waste anymore time while they point fingers at each other so that I could--hopefully--save $15.75. So I ordered it from one of B&H's competitors instead and the process was nice and smooth, the same price, and same delivery date. Do yourself a favor and don't waste your time with B&H and/or their "payboo" credit card program.

Tip for consumers:
Don't bother

Products used:
SSD drive

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Henry P. – B&H Photo Video Rep

Jay: Thank you for your order and this feedback. We regret your dissatisfaction. I'd like to know more about this situation but from the information provided here I cannot ID the customer or the transaction. Please use henryp@bhphoto.com to share additional details with me so I can make efforts to see this i not repeated. -- Henry Posner / B&H Photo-Video

  • Ashford

8/5/17

Over the past 3 years I purchased 16 watches from Ashford. Well never again. One of the watches was an Edox - relatively inexpensive at $329. Well the watch arrived broken. It has been sent back to Ashford twice for repair and it is still broken. Ashford REFUSES to exchange it for another one or provide a refund. So - if they refuse to stand behind their products for someone who has purchased 16 watches from them, how do you think they're going to treat you? Do yourself a favor and buy your watches somewhere else. Don't get ripped off by Ashford..

Jay Has Earned 10 Votes

Jay K.'s review of Ashford earned 9 Very Helpful votes

Jay K.'s review of B&H Photo Video earned a Very Helpful vote

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