About the Business
Shop luxury watches for men and women at Ashford.com. All high end watches are listed with discount pricing and come with a 2 yr. Warranty and FREE shipping!
Ashford Reviews Summary
The company enjoys a strong reputation for offering quality products at competitive prices, particularly in the watch and sunglasses categories. Customers frequently commend the ease of the shopping experience, fast shipping, and reliable communication throughout the purchasing process. However, concerns arise regarding the return policy for international buyers and occasional issues with packaging. Some customers also express dissatisfaction with the fraud prevention measures, which can hinder transactions. Overall, while the company excels in product selection and customer satisfaction, addressing return policies and enhancing fraud protection could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Only trusted watch retailer of all time of e-commerce watch shopping for years
Direct, simple, quick. Multiple options in the same model I wanted and pleased with the purchase. Thanks!
Great communication and price. They want more characters so…..
Thanks so much for the awesome review! We’re thrilled to hear you’re happy with your experience.
Great merchandise as described, great price and speedy shipping services with excellent packaging.
Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.
I've purchased 7 time pieces and all arrived quickly! Email inquiries are answered within a timely manner.
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Ordered a 35mm Tissot PRX Digital, as the listing said it came with an 8" bracelet. It didn't... it was barely 7 1/2". It also wasn't working, so I guess the battery died. I returned it (their return process was simple and they paid for shipping back) and I'm now just waiting for the refund to my credit card. Seems funny how they take your money in seconds, but it takes weeks to refund it. They just must hate to let it go. When I get my refund I'll say it was a good experience... but they should check the functionality of the watch before they ship it... and get the spec right. Just sayin'.
I like the low prices, but it's hard to tell if I'm getting the best deal with all the different coupons and offers. Simplify this and just give us your lowest price and cut out the nonsense.
Lots of options from amazing brands and great prices, too! Delivery is fast and payment is secure.
Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.
Easy ordering and quick shipping. I have had prior experience with Ashford.
Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.
Pleased on how quickly Ashford processed and shipped my order
Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.
Fast response and fast delivery. Customer care is very responsive and helpful
Thanks so much for the awesome review! We’re thrilled to hear you’re happy with your experience.
I've purchased over 8 pairs of glasses over the past several years from Ashford and they NEVER disappoint. Incredible value, fast shipping and the glasses are authentic!
Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.
I've placed numerous orders from Ashford over the past few years and always return for more! Best merchandise, authentic and fast shipping
With my second last order you shipped the wrong product. With my last order you delivered a defective product which I have sent back.
Bought nice Gevril moonphase and Hamilton Intramatic watches and the Ashford service has been always good.
Thanks so much for the awesome review! We’re thrilled to hear you’re happy with your experience.
The o well buying experience was awesome … quick and easy x my item came quicker than estimated!
Thanks so much for the awesome review! We’re thrilled to hear you’re happy with your experience.
The site should offer alternative payment methods at the beginning of the payment process, other than PayPal.
I got a super deal on a Rotary watch a few years ago. It arrived with a dead battery. Ashford credited my card instantly! I have purchased sunglasses, etc. all great values! Phenomenal.
We really appreciate you taking the time to leave us a review, thank you for your kind words!
I've ordered at least three watches from you before, so this is my fourth time buying from Ashford and overall I'm pretty satisfied. Sadly, my Eberhard and Co Champion V Grande Date Chrono has a problem with the date mechanism that I didn't notice during warranty, it's only at certain dates where the mechanism doesn't change the date automatically. Other than that I have always been very pleased with your watches, especially considering what I paid for them. Thanks for all of them! M. S.
Thanks so much for the awesome review! We’re thrilled to hear you’re happy with your experience.
Great! Love everything I have purchased so far. Received everything fast and with excellent packaging
Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.
Just received an order yesterday and I was very pleased with my purchase. Showed a relative and they wanted the same pair of glasses I had so this order was placed.
Not my first purchase and they do what they advertise and deliver perfectly!
We really appreciate you taking the time to leave us a review, thank you for your kind words!
Always made the purchase easy and the cost the best on the internet.
If ashford has what you want you will not find it cheaper elsewhere.
Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.
Great responsive experience when emailing the customer service team.
Thanks so much for the awesome review! We’re thrilled to hear you’re happy with your experience.
Relatively easy to navigate, however, I was disappointed their weren't more pictures of the watch. Luckily I've seen it in person so I know what to expect.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks so much for the awesome review! We’re thrilled to hear you’re happy with your experience.