Overview
Ashford has a rating of 4.6 stars from 5,292 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ashford most frequently mention great price, fast delivery and customer service. Ashford ranks 2nd among Watch sites.
Instant Feedback
I have always had a great experience shopping on Ashford! I have made multiple purchases and the quality along with the fast processing and delivery time keep me coming back.
You cancelled my first order for no valid reason on my behalf all funds were on my card and it is a legitimate card, then it took a number of emails and two weeks to get the money back to my card. Ari was helpful but it wasn't a good experience. I have tried again with PayPal
After clicking to buy, there is no confirmation to take the buyer to the check out page or payment page. I almost bought 4 of the same item before I realized I had to click another icon for payment. The product description page for my watch could have been more informative.
Good~I placed an order in Korea and haven't received it yet.
But not good at Korean? It was a little hard to understand what the counselor said, but she did her best to help me and I appreciate it...
When i saw the price i was skeptical, so paid with paypal.
The watch arrived very fast and in pristine condition with all documentation.
Great experience!
Thanks a lot for your service and participation! I think it was a good choice. The all of my waiting was successful. I am really exited from of all receiving things.
Fast and reliable delivery; item as described. The only aspect i did not like was a "brokerage fee" (?) which i had to pay unexpectedly on top of the import tax to the shipper UPS.
Ashford always professionals throughout the entire purchasing process of their products, including the delivery process, with the product arriving very well packaged and quickly.
I was looking for a chronograph and like the style of the Timex TW2R*******. It was affordable and arrived quickly. I will definitely keep an eye on their inventory and purchase a few more in the future.
Introducing a price match option would significantly enhance the shopping experience by ensuring that your customers can enjoy the best possible deals available across various websites. This feature would not only foster trust and loyalty but also guarantee that your prices remain competitive in today's dynamic marketplace.
Ordered the golf sunglasses. Received and they were perfect. Just ordered a second pair in Rose Gold. Only wish they had free shipping as the items weigh so little. Would be higher quality experience
Love the glasses, eyeing another pair in lighter color lens but waiting on free shipping coupon!
I ordered the same watch a week ago. However, the delivery service Ashford chose never reached out to me to make a successful delivery. The watch finally goes returned to Ashford.
I called and emailed back and forth with customer service and wasted an entire week. I was told they couldn't do anything but took time to refund my first order and that I could reorder the same watch and repeat the same waiting game.
I still did what they told me and reordered the watch. By the way, I have not received my refund for the first order, which was returned to Ashford a few days ago. I hope the watch can be delivered smoothly this time, and I will receive my refund soon.
For some reason the PayPal link didn't work for me - on Safari on iPhone - I was able to complete using card
Once I had that sorted out, I got a great watch at a great price and got to my doorstep quick. What more can I ask for?
I placed an order for 3 luminox watches on March 3rd and received shipping information twice. The fist one (later on about 5 days) was canceled and the second one (two weeks later appeared to have been damaged) Long story short almos a month later I am waiting for a refund.
Hi,
We sincerely apologize for the delay in resolving the issues with your order. We understand how frustrating this situation has been, especially with the shipping and damaged item. We see that the refund has been processed, and we appreciate your patience throughout this process.
Best regards,
I've no issues ordering online when I created an account with Ashford, but previously for the subject's Order # w*******742 purchased last Feb 10 or Feb 11,2025, I don't have an account yet and when the items where delivered, I have no invoice or list of what was delivered. Please send me the copy of this at my email ==> *******@yahoo.com
Very easy to find what I wanted. Information about mailing was clear and the charges were reasonable. Remains to be seen how quickly the items are processed and sent, but so far so good.
I have bought watches from ASHFORD several times, each time I was surprised by the speed with which they honored the order. Their products are original and of the best quality.
I'll definitely be ordering from Ashford again! I really appreciate, honestly, how quickly you folks got my package to me. Thank you so much!
Never disappointed with Ashford, you carry quality items at affordable prices, please don't change, I have recommended you to my friends and family!
These things really shade my eyes from the sun! However, I've found that they made my night driving even worse.
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- New York, NY
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Business Highlights
- Luxury Discounted Watches
- Luxury Discounted Jewelry
- Luxury Discounted Sunglasses
Business History
Although Ashford.com has been in business since 1997 and pioneered the sale of luxury timepieces on the web. We take great pride in being one of the pioneers in the watch ecommerce industry and strive to treat each customer with respect and fairness.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi,
Thank you for your feedback and suggestion! We appreciate your thoughts on introducing a price match option. We do offer a price match for a certain period after a purchase is made, provided it meets specific criteria.
For more details and to see if your order is eligible for a price match, please feel free to email us at customerservice@ashford.com. We’d be happy to assist you.
Thank you again for your input!
Best regards,