Overview
Ashford has a rating of 4.6 stars from 5,292 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ashford most frequently mention great price, fast delivery and customer service. Ashford ranks 2nd among Watch sites.
Instant Feedback
Never ordered from here before. Was actually nervous but it was a smooth experience. No issues, watch came when expected and was packaged well. The UPS tracking number was included in the shipping confirmation email. Honestly have no complaints!
Have returned watch due to defective operation. Not a good experience as this was a gift and recipient was disappointed as product had to be returned. This cost me time and money to receive return number, repackage and drop off for shipment back to Ashford.
Shopping was easy, pricing is great and shipped quickly. Product arrived as described. Authorized dealer is reassuring. Looking forward to buying more watches from Ashford!
Purchase was easy and the price was a steal! I am currently filling my cart with all the designer looks I've pushed off because of price before I found this site!
Everything went smoothly. Nothing more to say, really. I will likely shop with Ashford again, especially with the low prices they offer that beat the competition.
This is my second sturling watch and I have to say, it always finds its way on my wrist over and over again. Great classic style and precision time for affordable price.
It's an okay website, I would shop all retail websites for the best prices. Oddly it often comes down to no shipping costs for the consumer that makes me come back as a repeat customer. No free shipping for me on this purchase!
I ordered 6 necklaces, but only received 4. I contacted customer service 3 days ago. However, I haven't got any further follow up email after the first email which confirmed my claim. Hope can solve my issue soon.
Very easy for shopping and good price for a gift to young girls.
I have purchased Ashford products multiple times, and this was the worst shopping subsidy. Gender labeling is unclear, and the received goods have rough workmanship
The price was great as well as the shipping, but doing a return is quite different. Difficult to get in touch with customer service to initiate a return. I wish to return the watch and purchase another.
I was excited about getting the frames I needed. It was possible that there wasn't enough information to pick the correct size. The style and brand was correct. However the color I wanted wasn't available. Also I was doing because the size was much smaller than what I expected and needed. Hopefully I can get a quick response so that I can return them in a timely manner.
Hi Kiana
Thank you for your feedback, and we truly apologize for the initial frustration and delay in response. We understand how important it is to receive the correct size and color, especially when you’re excited about a purchase.
We’re glad to let you know that the issue has since been taken care of. If there’s anything further we can do to assist or improve your experience, please don’t hesitate to reach out. Your satisfaction is very important to us, and we appreciate your patience.
Best regards,
Couldn't find what I was originally looking for but I found a decent alternative. And the price was fair.
Hopefully is a new item. I received the watched and had to sign. The inconvenience is that if I wasn't there, would I be able to receive the product. The watch was seal and all, it looked kind of new.
It gave errors when trying to place the order with a credit card I used several times on other international purchases. The debit card issued by the same bank did not have any issue, suspicious.
I got exactly what I ordered, and within a reasonable amount of time. The shipping delay was due to me ordering late on Friday after they were done processing orders, so it wasn't a problem, just a little slower than ideal.
I found it impossible to pay with gift cards and had to resort to my debit card. I had contacted customer service and it took a few days to respond. The person said to call and they would help me do it. I did but no answer. You need to modify your payment process.
Classy, Clean, Sophisticated and Beautiful Glasses. Excellent Customer Service! Super fast processing and delivery! My first time experience ordering from Ashford was absolutely amazing.
I actually stumbled across this page looking at Luminox watches. And couldn't believe what they had and the prices to go with them. At first I was skeptical, but the more I looked and the more I read the reviews I figured I would give it at try. I am glad I did. It is a great place to shop and it's easy to navigate. Nothing is hidden and the checkout it super simple and shipping even standard free shipping is super fast. I have nothing but praise for these guys. You will not be disappointed.
I had an outstanding experience with this store! The watch I ordered arrived incredibly quickly, and the quality is absolutely amazing. The entire shopping process was smooth,
This is my first time sopping from ashford and I´m really satisfied. Good delivery time and great experience and better prices. I will come back to buy something else soon!
Today I received an email "Ashford Delivery Confirmation - Response Required (Order ID: w00********35)"
The message says that Ashford is tracking my order that was placed on February 23,2025 (Hugo Boss Men's Watch 15***32).
Is this some kind of joke? I tried to buy this watch twice, but for reasons unknown to me, both orders were cancelled. And the customer service ignored my messages. So I never received my order.
This is the worst experience I have ever had ordering from an online store. Ashford discriminates against customers for reasons unknown. I will never use this store again, as there are other online platforms where the buyer is treated with dignity and respect.
Hi,
To protect our customers and prevent internet fraud, all payments go through a third-party payment verification process. We apologize for any inconvenience this may have caused with your order and appreciate your understanding.
Best regards,
This is my first purchase. I hope for a pleasant purchsame. Thank you
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- New York, NY
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Business Highlights
- Luxury Discounted Watches
- Luxury Discounted Jewelry
- Luxury Discounted Sunglasses
Business History
Although Ashford.com has been in business since 1997 and pioneered the sale of luxury timepieces on the web. We take great pride in being one of the pioneers in the watch ecommerce industry and strive to treat each customer with respect and fairness.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi,
We sincerely apologize for the issues with your order.
We see that the issue has been resolved, and we appreciate your patience throughout this process.
Thank you for your continued business, and please feel free to reach out if you need further assistance.
Best regards,