AshfordReviews 5,991

I was very happy seeing the deals in Ashford. I couldn't find similar deals in other websites.
So ordered multiple watches as gift for near and dear ones.
I ordered 2 Rado watches for my uncle and aunt whom I had never gifted anything before. So was thinking this would be a great one.
When I gave the gift last year they were very happy.
So had ordered more watches from the website. Since I was giving the watches as gift I was not aware of the problems.
When I gifted TOMMY HILFIGER watch to my friend and I saw it was not working when he wore it. I was very embarrassed, didn't have time to see what the problem was as I had to travel same day.
It was couple of days back when my aunt came home my mom checked with her about the watch. She said it works for sometime and stops by itself.
And it is Rado watch which is well known across the world.
I got frustrated and sent them complaint. There is no response.

Please beware when you are buying from this site especially if it is to gift someone because they might not say you thinking you might feel bad.
I am not going to buy from this site anymore.

I just wish no one else face this sort of embarrassment as I did.

I just can agree with the comments below. This company is a joke. I contacted them several time that I ordered my watch weeks ago... "sorry we don't know, we have to contact this and that". Then I recognised that my order was cancelled. Than they asked me to rebook. The rebooking was not accepted. And finally today they ran out of stock... And you know what they blocked the price of the watch TWICE! AND THEY STILL DON1T WNAT TO RELEASE IT!

Bought two watches. First one: Battery died in a week! Hassle to get the $25 refund on a dead watch (who sells movados that have watches that die that quickly?) Second watch (Rado) Pins fell out during the first wearing! Told them about it, and their response was 'too bad, the bracelet isn't covered'. I'm sorry, I would think that a DEFECTIVE band on a $500 watch would be considered "part of the watch"... but Ashford uses all kinds of loopholes to sell crap products and avoid standing behind them.

It troubles me that some on this site have given a 1 star review when they havent even bought a watch from Ashford, rather based on what others have said, Really? Is that fair or useful? I just received a Hamilton Seaview watch. Customer Service (Brett) responded professionally and instantly to my email queries. Watch arrived ahead of estimated delivery date perfectly packaged with tags, boxes manual etc. Watch is flawless. Will be ordering another watch from these guys. Oh and shipping and handling to Canada was free.

Ashford, essentially is a grey market watch website. You can find deals with amazing prices. I ordered a watch and it took 3 business days to travel across the world to my doorstep. Upon inspection of the watch, it works properly, looks genuine as hell. So, I don't get the hate about Ashford to be honest. Some people argue that the watch doesn't work. For example, a quartz. First, please understand that most of "grey-market" watches are pretty much discontinued watch products that most likely stayed inside the box for years, if not decades. People criticize this business should really educate themselves the nature of "grey-market". Overall, I recommend this website if you're trying to find great deals on watches.

Just read the reviews on this site I must admit that I was having second thoughts about buying from Ashford.
Then I did some research into the company And read all the fine print on the website. Most of the complainers on this site probably didn't read the warranty conditions.
I ordered a Raymond Weil watch on Sunday, and it is now on my wrist on Thursday here in Sydney Australia.
Great price ( 1/3 the cost of buying it here)
Very happy with the experience.

I was extremely nervous about making such a significant purchase with all the negative reviews. I decided to roll the dice and order the watch. I purchased an 18k Bvlgari watch. The watch was definitely authentic and new. It was a beautiful watch, but did not look good on me. Based on other reviews, I was concerned I was going to experience a huge hassle trying to return the watch. I'm happy to say, that was not the case. It was a quick and easy return process. I will keep looking for my watch and will definitely buy again from Ashford if I find it there.

Over the past 3 years I purchased 16 watches from Ashford. Well never again. One of the watches was an Edox - relatively inexpensive at $329. Well the watch arrived broken. It has been sent back to Ashford twice for repair and it is still broken. Ashford REFUSES to exchange it for another one or provide a refund. So - if they refuse to stand behind their products for someone who has purchased 16 watches from them, how do you think they're going to treat you? Do yourself a favor and buy your watches somewhere else. Don't get ripped off by Ashford..