About the Business
Shop luxury watches for men and women at Ashford.com. All high end watches are listed with discount pricing and come with a 2 yr. Warranty and FREE shipping!
Ashford Reviews Summary
The company enjoys a strong reputation for offering quality products at competitive prices, particularly in the watch and sunglasses categories. Customers frequently commend the ease of the shopping experience, fast shipping, and reliable communication throughout the purchasing process. However, concerns arise regarding the return policy for international buyers and occasional issues with packaging. Some customers also express dissatisfaction with the fraud prevention measures, which can hinder transactions. Overall, while the company excels in product selection and customer satisfaction, addressing return policies and enhancing fraud protection could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
I ordered a watch and the face was too big for me. I called customer service and they were awesome. I ordered another watch and received it 2 days later. I love the new watch and Ashford followed up to make sure I was happy with the new watch. I highly recommend Ashford for their service and their discounts on watches. I have two now!
The first watch deliveried was broken. The second had a problem with minute chrono hand. I won't buy at this site again.
When my watch developed a problem Ashford provided friendly, fast repair service. The watch was evaluated in a day and fixed within a few days. No worry warranty.
Beware of Ashford. They do not stand behind their warranty. I purchased a new Rado in January 2018 and it stopped working in July 2018. They claimed it had excessive water damage. The watch was used daily and was never exposed to excessive water. Just normal wear and tear. I never heard of a warranty doesn't cover normal use. They refuse to repair it under the two year warranty they offer at the time of purchase. It is clear they sell inferior products and do not stand behind their warranty
I ordered a rado sintra, paid for second day air. Payment was taken from my account. Patiently waited five days, checking the order for tracking info updates. After 5 days, the order info says it was cancelled. I called customer service immediately and they asked if i had received an email about why t was cancelled. I didnt. They have no answer and said they would email me.
Im glad i found this site and read all the bad reviews. When they email me to authorize a reorder i will be declining. Will never buy from ashford ever again.
Did not read watch instructions for screw down crown and returned watch due to my error, not Ashfords. Watch then out of stock. No problems at all.
Over the last 12 month I brought 2 watches from Ashford
The service was always first class and received the watches in less time than goods posted here in Australia
I did have a misunderstand with my wife watch but a chat on the computer with Ashford soon put me right
To me if you want good service and a fair price Ashford are the one to go to
Nice team that give excellent service support until you receive your product and this good has the conditions that Ashford described in the website.
Excellent Products at Great Price and Best Customer Service. I would definitely recommend Ashford to friends and family.
Excellent outstanding job done by the professional team of Ashford.
Will definately be doing more business with them.
Elina kleyman Is in customer service and was able to handle my problem to my satisfaction. I was sent the wrong watch. She is very personable and handled this problem for me very efficiently.
Very positive and happy. I do strongly recommend. Purchase of either new or preowned is always very satisfactory! Customs are also very easy to pay on transit of the product.
I STILL FIND YOUR SYSTEM MORE COMPLICATED THEN THE OTHER COMPANY AND AS FAR AS QUALITY I CAN NOT COMMENT YET BECAUSE I HAVE NOT RECEIVED ANY GOODS YET MOST APPRECIATED THE HELP OF YOUR ON LINE PERSON
It's been my third purchase with Ashford.
Each time, the whole purchase experience has been absolutely perfect.
The watches, even pre-owned, are of the utmost quality. Shipping is extremely fast and efficient, too (four days from purchase to delivery in France).
I can't be more happy as a customer!
Battery died about a year after purchasing the watch. I emailed inquiring about my options and whether a replacement batter was covered under the warranty. I received a reply immediately as well as several follow up emails. Ash ford was willing to reimburse me for the battery expense.
The experience with Ashford's customer service was exceptional. They really tried to help and provide information. Unfortunately, I bought a watch which was wrongly described by their customer service (information on the size of the watch band was completely wrong). I am still waiting for a custom made watch band which will cost approx. 320 USD. This is the negative part of the positive message omg the service quality of Ashford.
I have bought 4 watches from Ashford. All are authentic with box and factory warranty. Priced over 80% over other places. Yes, most will be a ending yrs model but, still beautiful.
Was told over a month ago I would receive a refund
Still nothing
Have called repeatedly
Horrible customer service
Purchased an Oris watch that stopped working after a few months
Returned the watch, at my expense, for repair
They determined it could not be repaired
I requested a refund
Was told they could only give me store credit
That is not accept
I have read some comment saying "Movado is purely make in Swiss". The fact is there is a Movado factory in China, Guangdong provice, Dongguan city. (welcome to research) It mainly fabricate some small component and assemble. Movado has two type of product of same design. One is totally made in Swiss and much more expensive, another type is swiss made quartz combined with China made components like leather strap. This is a procedure to lessen the cost and increase the number of customer. Whether or not the latter type of watch is worth buying is another story (some people might willing to spend more $200 just to buy a swiss made leather strap), but the second type is totally genuine.
Btw, I used to have doubts after I buy it, and I tried very hard to find any defects on the product, from my observation and using experience I cannot find any.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members