About the Business
Shop luxury watches for men and women at Ashford.com. All high end watches are listed with discount pricing and come with a 2 yr. Warranty and FREE shipping!
Ashford Reviews Summary
The company enjoys a strong reputation for offering quality products at competitive prices, particularly in the watch and sunglasses categories. Customers frequently commend the ease of the shopping experience, fast shipping, and reliable communication throughout the purchasing process. However, concerns arise regarding the return policy for international buyers and occasional issues with packaging. Some customers also express dissatisfaction with the fraud prevention measures, which can hinder transactions. Overall, while the company excels in product selection and customer satisfaction, addressing return policies and enhancing fraud protection could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Purchased a really nice Armand Nicolet watch at a great price as a holiday gift for a special friend. Ashford customer service and "Chat" service were extremely helpful throughout the entire transaction and delivery process.
Great... swift delivery. I changed my mind and would prefer to have the other watch. The replacement order was smooth and the customer service was responsive. Very satisfied with my final purchase and am wearing my new watch all the time.
Had my watch timed and regulated.
Did exactly what I wanted. Sent my watch in under warranty as it was
Losing time, not it gteat
The product I purchased was as described, but I needed some assistance in setting it correctly. The staff was more than helpful and were not satisfiec until I was satisfied.
Ashford has the best prices in the site I'm so happy cause i found what i want at the right price and it has quality and genuine
Me gusta siempre que solicito ayuda se me brinda de la mejor manera. Los articulos son de muy buena calidad y preciosos
Gracias!
I was very please with the product, customer service and the way the small repair was handled.
Many thanks to Ashford
Purchased 4 watch and all arrived as described by Ashford. I had to make an exchange that too was handled without question. Great Company to do business with!
I am very please with this buy.
All parts of the buying, shipping and packaging went very well.
And. Was. Erg satisfied about the feedback as i had questions.
Received watch quite fast! Described accurately! As advertised Prestine Condition! Love it and will buy more from Ashford!
5+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
Pleasant online experience. Wide variety to choose from Items were value for money. Delivery was prompt
Bought a preowned charmex watch from Ashford. Watch was in excellent condition, just as they had mentioned. Also delivery was made on time & that too very well packed, to safeguard in transit.
Very dependable. They stand behind their products. I received a Pulsar watch that didn't work. They responded immediately provided a prepaid return shipping label.
The Service Team was very Prompt in performing the repair of my Rado Watch & Sending back to me. They did an Excellent Job. Especially Ms. Jennifer, the Sales Agent in New York office was very helpful by informing me in each & every step until I received my Watch. I appreciate all their help
I ordered a watch and the face was too big for me. I called customer service and they were awesome. I ordered another watch and received it 2 days later. I love the new watch and Ashford followed up to make sure I was happy with the new watch. I highly recommend Ashford for their service and their discounts on watches. I have two now!
The first watch deliveried was broken. The second had a problem with minute chrono hand. I won't buy at this site again.
When my watch developed a problem Ashford provided friendly, fast repair service. The watch was evaluated in a day and fixed within a few days. No worry warranty.
Beware of Ashford. They do not stand behind their warranty. I purchased a new Rado in January 2018 and it stopped working in July 2018. They claimed it had excessive water damage. The watch was used daily and was never exposed to excessive water. Just normal wear and tear. I never heard of a warranty doesn't cover normal use. They refuse to repair it under the two year warranty they offer at the time of purchase. It is clear they sell inferior products and do not stand behind their warranty
I ordered a rado sintra, paid for second day air. Payment was taken from my account. Patiently waited five days, checking the order for tracking info updates. After 5 days, the order info says it was cancelled. I called customer service immediately and they asked if i had received an email about why t was cancelled. I didnt. They have no answer and said they would email me.
Im glad i found this site and read all the bad reviews. When they email me to authorize a reorder i will be declining. Will never buy from ashford ever again.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members