ASAP Tickets

EGON WAS SO PATIENT IN FINDING ME A FLIGHT, I HAD TO TIP HIM SMALL AMOUNT SINCE IT IS NOT MY CREDIT CARD I USED.
ANYWAY, EXCELLENT JOB.

I find it very easy booking with ASAP Tickets especially with Florence who is very kind and professional.

I keep on changing our itinerary but Beatle was very patient in helping find the best deal for me.

I'm so satisfied overall because Nadine she help me a lot and answered all my questions

Lillian was great. Helped with my queries and got me the options to make my travel arrangements

He very smart I like him you're my Hero to me. Thank you so much
Thank you
Thank you

Good service i am happy to deal with best part is he found some batter deals what i was looking for

Do not reccomend. Scheduling was great however canceling has been impossible. I needed to cancel bc of COVID. June 1-called and left a voicemail message with agent and sent a follow up email because I didnt get a hold of him. Received an automatic message indicating the email address is no longer valid and customer service will reach out. Since no one reached out, I called the number provided on June 3. I spoke with Mercury who said she'd cancel the flight and let me know when conpleted. June 8, tickets still not canceled so sent email to her asking for status update. No response. Emailed again June 28, also no response. Called direct number on July 6 and left a message. No response. Called main number on 7/13 (today) around 11am, spoke with someone (didnt catch name) who said he'd follow up and call me back in 30 minutes. Since didnt hear back, called at 5pm the main number. Spoke with someone else who was not able to help because their system said Mercury was working on it. Which obviously she has not been since it's been 43 DAYS since the initial request was made and as of now, my flight still isnt canceled. My flight is in less than 2 weeks. Do not reccomend!

Ann.b Was an exceptional rep! SHE DESERVES A RAISE! IF WE FIND OUT SHE DIDN'T GET ONE WE WILL NEVER USE YOUR SERVICE AGAIN! YOU CAN COUNT ON THAT!

Guzman is very patient with me, and very informative, accurate, soft spoken, I will use him again..

Agent was polite, organized, and knowledgeable. She helped to set up our flights

DO NOT USE THIS ASAP. I am a seasoned traveller, having lived in several countries, having travelled across the globe regularly for work and pleasure, and having worked for an international education company. ASAP is by far the least trustworthy travel business I have ever dealt with. On this occasion I was looking to purchase tickets for 3 persons, traveling from the USA to England over Xmas 2017. I found a good deal with Priceline, but ASAP found slightly cheaper rates. The person I dealt with at ASAP was named Greg. I should have been alarmed by his poor quality and unprofessional written English, and further so by his broken English while speaking on the phone. Oh, and I should mention that he called regularly over several days, even though I told him on multiple occasions that I was not yet ready to purchase. Anyhow, I did purchase tickets, and saved $300 compared to Priceline for very similar flights. However, after I made the purchase I was called back and informed that this price was only available if I purchased their trip protection, and that I would need to spend more money to keep my tickets. I had looked at the so called trip protection, and it amounted to items already included by the airlines, or covered by most credit cards. Subsequently, I spent over 30 minutes arguing my case with Greg, who did not understand most of what I was saying due to his poor English. Greg did tell my however, that if I pay this extra fee now, that next time he would give me a very good deal. Of course my trust was completely lost, and I wasnt sure I would see my tickets or money again. I have subsequently found reviews on from other individuals on trustworthy sites such as Tripadvisor and Lonely Planet, who claim similar experiences. In sum, the business practices of this company are very shady, and they are not to be trusted. DO NOT USE THIS SERVICE unless you want to be scammed and potentially lose your money.