Overview
ASAP Tickets has a rating of 4.8 stars from 7,727 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ASAP Tickets most frequently mention customer service, travel agent and best deal. ASAP Tickets ranks 2nd among Discount Travel sites.
Very friendly costumer service and the person(Wyo) that i did my booking was very helpful and very resourceful
Very good, is the 2nd time that help me Decar give me good options and prices, is patient and make a good job
Very nice and sweet. Xylo was very accommodative and listened to all my requirements and helped me to book tickets cheaper. Thanks Xylo
Dear Anita,
Thank you for being our customer and leaving us a wonderful 5-star review.
Sansa was so nice. She was so professional. Sje was so consist to find me the beat deal for my traveling.
We are glad Sansa has helped you with your trip and the services provided are appreciated.
Oheb was a charmer kind and respectful.
He is smart and responsive.
He was quick and was understanding and patient with old foggies.
Hello Jessica,
Your feedback means a lot to our team. Thank you for taking the time to leave us this review!
My travel agent Vanilla did above and beyond with her customer service. Iam very pleased with her service, very accomodated.
We are happy that Vanilla has provided you with such a wonderful experience.
Gracelly is very helpfull and professional, she
Went in every detail of our plane tickets reservation.
We are happy to hear such words about Gracelly,Thank you.
Belvedere was a great help and nice to talk to. Very understandable man.
We are so grateful for your kind words.Please do not hesitate to contact us in the future if you will need assistance!
Very satisfied the with my purchase and the agent was very helpful
Dear Customer, Thank you for taking the time to share your positive experience with us. Your feedback is valuable to us, and we're committed to constant improvement of our services.
We purchased 7 tickets roundtrip to Berlin in February 2020 for August 2020 but due to the EU not allowing US citizens to enter as a result of the COVID this trip is null and void. We called over a week ago to start the cancellation & refund process and were informed they needed a week. We called back and nothing was done and no progress. Yesterday spent all-day speaking to multiple different unhelpful and at times rude agents because supervisors DO NOT exist. The online Refund and Cancellation forms have been filled out yet again. I called the airlines which confirm they are issuing full refunds so they are not the roadblock for the refunds. I have researched reviews from many Victims on many different media platforms which all receive the same blanket reply from ASAPtickets customer service from a "CANDICE" claiming they are overwhelmed with refund requests. None of these issues have been resolved yet. I have consulted with my attorney which encouraged reaching out to the Attorney General for Delaware and California to file a complaint as well as US dept of transportation. The BBB complaints have not been fully resolved either which leads me to believe that the only step left for everyone in the same situation as myself is a class action lawsuit. If I could give negative ratings I would!
I just wanted to update my review as I did end up getting refunded full monies for travel and ins. I did have to email/file a complaint with the department of transportation, the better business bureau, and the attorney generals for the state of California and Delaware. If you don't see any resolution from taking those steps and doing your due diligence please let me know as I was about to begin to file a class action lawsuit and can get you my attorneys info. Good Luck.
Very satisfied. Thanks to Ejal and my new reliable source in the future up coming booking Vinta. Good Bless!
We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone!
Sheriff was pleasure to work with and iam thankfull i got my ticket cheaper than other booking agency
Dear Omar, we are thrilled that you loved your experience with Sheriff; he is truly an experienced agent.
Thanks for your kind words and we look forward to hearing from you again.
Very accommodating and respectfull costumer service never gets tired of looking a reasonable airfare.
One of the best experiences inhave had so far. Nurfaida went above and beyond to make sure everything i asked for was taken care off.
We are so proud of our agents seeing such an amazing review! Thanks for your time and consideration in recommending one of our best agents to other customers.
LyserG was so helpful and informative, makes everything easy for us. Looking forward to work with him in the near future.
Thanks Lyser!
Hi Evelyn,
We are so grateful for your kind words. Thanks for sharing your review with us and the community.Customer feedback is so important to us!
Staff like Lexuz is great very accomodating with lots of patience,funny and kind.its really excellent service.thank u
Dear VIVIAN S., We are really pleased to hear that you had a good experience with our company. Please do not hesitate to book with us again.
Its just like having a personal assistant! Shawty is very helpful and accomodating. Thanks ASAP tickets!
Hello Maria Cecilia,
Thank you for this touching note. It has been our absolute pleasure to serve you, and we hope that you return soon.
Shawty will definitely be happy to know about your appreciation.
Sincerely,
ASAP Tickets
Miss SenioriTA waS FabuLouS, Reassuring, and moST KIND. She answered aLoT of mY queSTionns and iS STiLL heLping mE Through ThiS FIRST.TimE Trip InTernaTionaLY. I Give Her A 7 STAR,, SINCERELY
TTR0YY
Thank you for your kind words. We are grateful for your feedback.
Denzel of ASAP Tickets ALWAYS gets me the best deals! He listens to what I need and finds me a fantastic price EVERY TIME!
With over 20 years of professional experience, ASAP Tickets has become synonymous with incredibly low discount airfares and hassle-free bookings, making us a trusted choice for travelers worldwide.
2400+ travel agents who speak in more than 25 languages are ready to do all the research and legwork to offer the exclusive negotiated deals and prices for no matter a one-way, round-trip tickets or multi-city flights. Moreover, whenever you need to cancel or change your flight, we are just a phone call away 24/7/365.
Benefit from our exclusive flight deals, discounts on over 70 partner airlines, and over 200 airlines in total. You can get the most affordable last-minute and peak-season flight deals. Without question, our travel agents know how to get that last seat when you need it the most.
ASAP Tickets has been recognized and accredited by Airline Reporting Corporation (ARC), International Airlines Travel Agent Network (IATAN), and is a member of the American Society of Travel Advisors (ASTA). We're especially proud of being accredited by Better Business Bureau (BBB) and holding the highest A+ rating, which means our company operates in a trustworthy manner with faithful effort to resolve any consumer complaints.
We're committed to transparency and ensuring you won’t get scammed when booking with us. Verified feedback from satisfied customers reflects our dedication to trust and reliability, with many leaving 5-star reviews of our service. Learn more about ASAP Tickets by reading reviews on Sitejabber and discover the real stories from travelers like you. For more reviews visit www.reviews.asaptickets.com.
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- Wilmington, DE, United States
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Business History
2006 - 2008: accredited by ARC and IATAN, launched 24/7 service and received BBB accreditation.
2009 - 2012: served 500,000+ customers and became a member of ASTA. Continued its growth with a 72% sales increase, earned an A+ BBB rating, and expanded to 100 agents.
2013 - 2016: secured 36 new airline contracts, launched ASAP Tickets Canada and UK brands, grew ticket sales by 63%, and saw a surge in bookings to Asia (+50%) and Africa (+80%).
2017 - 2019: launched ASAP Tickets Español, grew to 850+ agents, booked flights for 280,000+ travelers and received awards from Philippine Airlines, China Airlines, Latam Airlines, and Eva Air.
2020 - 2021: ASAP Tickets marked 20 years in business, achieving significant growth with over 329,000 bookings and 1,300+ travel advisors.
2022: booked a record 526,767 flight tickets, expanded to 1700+ travel advisors and 150+ customer support agents available 24/7.
2024: served 10 million+ customers, with 2,400+ travel advisors in 18 offices worldwide, 70+ partner airlines, 24/7 global support and a 97% customer satisfaction rate.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for taking the time to leave us feedback!