Rachel D.

Do not reccomend. Scheduling was great however canceling has been impossible. I needed to cancel bc of COVID. June 1-called and left a voicemail message with agent and sent a follow up email because I didnt get a hold of him. Received an automatic message indicating the email address is no longer valid and customer service will reach out. Since no one reached out, I called the number provided on June 3. I spoke with Mercury who said she'd cancel the flight and let me know when conpleted. June 8, tickets still not canceled so sent email to her asking for status update. No response. Emailed again June 28, also no response. Called direct number on July 6 and left a message. No response. Called main number on 7/13 (today) around 11am, spoke with someone (didnt catch name) who said he'd follow up and call me back in 30 minutes. Since didnt hear back, called at 5pm the main number. Spoke with someone else who was not able to help because their system said Mercury was working on it. Which obviously she has not been since it's been 43 DAYS since the initial request was made and as of now, my flight still isnt canceled. My flight is in less than 2 weeks. Do not reccomend!