ArchitecturalDepot has a rating of 4.7 stars from 6,691 reviews, indicating that most customers are generally satisfied with their purchases. ArchitecturalDepot ranks 48th among Do It Yourself sites.
Ordered shutters for my front window. Quick delivery, product was as described. My husband watched the installation video on your website and had no problem installing them.
I recommended Architectural Depot to one of my friend which I believe ordered some items also.
Absolutely love that you can order samples of some items. So far prices here seem cheaper, so I will definitely return to this site for purchasing when I decide which sample product I like the best. Thanks!
Great experience. The product was as described. The actual vents area is smaller than I expected due to the construction being expanded molding, but I think it will work fine. It's just needed for an attic fan.
It was the fastest order I have ever placed. Lots of size options!
However do high demand and equipment problems it did take longer than expected to receive, though no fault of anyone's. They were good about answering my question regarding the delay and even called me back with an explanation and new ship date! I love my shutters and would place another order if the need should ever arise.
First order so am hopeful and it was a great experience. First of all fast shipping and packaged so well that no breakage or damage at all. Secondly the craftsmanship on these two heads are so detailed and substantial in size our daughter is going to be thrilled to get them as a gift this year. She loves to put her own touch and use her artistic abilities. Love!
Unable to confirm shipment or get assistance online. The finally replied when I cancelled. Fortunately the item had already shipped and it was what I wanted. Website issues were extremely frustrating, but the product is excellent.
Good selection, easy to navigate the web page, quick delivery of a high quality product. It was not cheap, but you certainly get what you pay for. Overall great experience and very happy with the product.
I LOVE the newel posts that I just received, however, they are enormous, and completely take over the space. Obviously, the dimensions were listed with the product, but some guidelines (recommendations) would have been very helpful, like "best used for staircases the size of Downton Abbey," or maybe pictures of the two different sizes in place. That would have helped with our decision. I will definitely be back, though. There are lots of gorgeous finishing touch items we'd like to incorporate.
Fantastic customer service. Loved all the color choices & sizes. Your company is top notch in service & quick delivery. I will recommend this company over any big box store. Thank you for a great product.
Great that I can customize online!
Out of 4 products received, one was manufactured incorrectly and one was delivered broken into multiple pieces. These were ordered as 'trials' so we could confirm shape and sizing. I was able to do that even with these defects, but it makes me Question making a large order.
Our new ceiling medallions look wonderful. They are solid yet lightweight. Shipping was very fast and items were in perfect condition. We will be back in the spring for outside items for sure!
Thank you!
Would be nice if I could've edited my order an hour after placing it. I had to place a second order!
Then I find out that this product has been on B/O...I did not receive it!
Furthermore, I called about another product being done as a custom order. The CS person was going to check into it and get back with me, that was last week!
Luckily these items are available from other vendors!
These comments are from a "returning" customer!
Oh, I just noticed that my previous comment is contained in this comment block! That makes me think that it has been ignored. Hmmm.
Only improvement would be to allow printing of designs created with your tool - the coffered ceiling tool is very helpful and I would have liked to use it against the cart items created and as a template for planning the ceiling install.
I had to contact customer service about a damaged shipment (carrier's fault) and I did not expect much when I was connected to an automated system; however, I was happily surprised when I received a follow up email (from a live person) within a couple of hours. After submitting a few photos of the damage I was told that replacements were being sent out immediately. I am very impressed with the response. As an aside, the polyurethane moulding is near indestructible (only two pieces out of fifty were damaged) - if I had purchased finger jointed moulding instead none of my order would have survived the carrier's mishandling.
So excited to have found this site! Lots of unusual items, not what you see in the big box stores. Very easy to navigate the site. My order came in good condition with excellent quality as expected. Very pleased and will be ordering here again.
Found web site to be easy to navigate & understand. Selection of sizes & colors was outstanding. Order arrived in 3 days as I was hoping it would. Completely satisfied with the service from start to finish. I give this company a 5 star rating.
Great so far! We will see how the product holds up to New England weather. Only negative is with the shipping department order came in two separate deliveries even though ordered at the same time it also took over two weeks to receive the shutters.
Always hate to lose a shutter, but ordering online is the easiest part of replacing it! It did take an unusually long time for the shutter to arrive. Not sure why... I have ordered these before and they arrived in a much more timely manner.
I found several coupons for first order discounts that were supposed to be valid and none of them would apply. Disappointed. Also, there was a very obvious seam in the pediment that we had to fill and sand. That's why the quality rating was lower.
Fast, easy and really good customer service...I really was impressed with this company! My window shutters (18" wide) were hard to find but architectural depot had them and shipped very quickly. Also, thanks again for the courteous customer service gal...don't know her name, but keep up the good work!
Easy to find what I needed - even custom shutter sizes. When I called with a few questions, I received excellent help from Andrew G. Overall I don't think the process could have been any easier. Thank you. Looking forward to receiving the items. - Received shutters. They look great! Very pleased with our experience.
Answer: In my case, a scam. They sell 'no return' merchandise that isnt' what they advertised. Then tell you too bad. Criminals in my particular sale.
Answer: They absolutely will not replace anything defective. I ordered 5 pho beams over $4400 and they would not replace a damaged beam. This company is very bad. Beware.