Appliances ConnectionReviews 1,116

I placed an order for a refrigerator on September 19,2021. There was an estimate of delivery October 18-30,2021. Upon making payment, I was informed that they do not have the item in stock, and there is no estimate of when it will be available.

After waiting 4 weeks, I reached out to find what the current status is. I received a reply that there is a significant backlog, and it will be fulfilled in the order in which it was received. In addition, there are orders from the end of last year still in process.

I called their customer service line to inquire whether I understood correctly. They cannot access how many people are waiting for this item. But the story is still that it will be available in 4-6 weeks "subject to change".

Given the global shipping and supply delays, I understand there is a lot of uncertainty. But if there is a backlog of orders placed since last year, to claim the appliance will be provided in the next shipment is not realistic. I don't expect perfect accuracy, but if all the information I have received is correct an estimate of 6 months would be in good faith. An estimate of 4-6 weeks must be in bad faith.

Appliances Connection had the range I was looking for during this current shortage. The staff was extremely helpful and gave quick updates on newly arrived inventory. Great place!

If I could give negative stars, I would. What a nightmare. The delays and excuses from Appliance Connections and their trucking company is beyond inexcusable. The run around and blaming each other and not taking any responsibility is incomprehensible. I ordered appliances end of April 2021. They were FINALLY delivered August 31st. I had to change my dishwasher and beverage center because they had no idea when it was coming. The ones I chose were "in stock". But when it came time for delivery, no dishwasher on the truck. They had no idea where it was. Then they told me "They didn't have enough room on the truck." The next week, I received and email saying they were coming... no show. The third attempt, the truck came, with no dishwasher on it. Finally, September 27th, the dishwasher showed up. I was so frustrated about the dishwasher, I called Lowe's. And they had what it originally wanted in stock. Just shop local. Don't believe what they say.

Marvelous customer service, unlike the other appliances stores that we've visited before coming to this place. What could be better? Best of competitive prices and selection, expert sales assistance, noteworthy follow up and perfect Washer & Dryer exactly what I wanted! Thank you, everyone, for all you have done above and beyond. You and Appliances Connection exceeded my expectations!

We ordered a dishwasher for delivery and installation in part because they advertised an earlier delivery date than their competitors. The item came in nearly three weeks after they advertised. We spoke with customer service to set up the actual install date about 10 days in advance. That morning, they didn't show up and our multiple calls to customer service went unanswered. Do not buy from them.

I ordered a $4K appliance 6 weeks ago and have since had to call Appliances Connection five times, each time on hold for 45-90 minutes (because it's impossible to reach a person or get anybody to respond to emails or voicemails). Every time I was told the item is in stock and they forgot to release it to the shipping company. They have become a major waste of time and are ruining the remodel schedule, because I don't know when the appliance will ship. Don't trust them.

I had a desperate need for a new washer and went to this store first. I was helped almost immediately by a salesperson and he walked me through the most applicable selections for me. They were very friendly and helpful. Prices were competitive.

I would highly recommend Appliances connection as they're extremely organized and there is a ton of communication! And my salesperson was great!

Professional installation I bought a dishwasher from this company in less then 3 days I noticed that the unit did not drain properly after the called them multiple times on the issue no one seen to help was transferred to everyone but the right person I give it 2 stars because the delivery team was nice but can't Install a bubble gum under the sink the unit was not draining properly because the crossed the hoes under the sink to think I paid 149 for professional installation I think not I'll be definitely calling in on for a refund

I purchased a TV stand (media console) on March 23,2021. After the purchase I was notified it would not ship until June, and since then, every 3-5 weeks I have received an email stating the shipment had been delayed. Today is September 23,2021, and I just received another update stating it will be shipped in December. I called to cancel the order and the lady who answered was polite and quickly cancelled the order. Great customer service on the phone as far as I can tell... just cant wait a year for a piece of furniture. I will be looking elsewhere for furniture to fill our new home.

I purchased a new Maytag washer and dryer set in November, 2020. Without any updates, the units finally shipped in July, 2021. The shipping company AppliancesConnection hired was terrible and kept attempting delivery when I said I was unavailable. When I was finally able to receive the washer and dryer, both units arrived damaged. The delivery personnel for the shipping company acted guilty and claimed they couldn't see the scratches and dents on either unit. I called the AppliancesConnection number listed for delivery issues and had to leave a voicemail. The drivers left before I was able to speak with anyone at AppliancesConnection. They did not provide me the 30 minutes for full inspection as is policy. Conveniently, the moment the delivery personnel left, a representative at AppliancesConnection called me back and asked me to complete a claim via email with photographs. I did so, had to select "Keep the item as is and we can offer a damage allowance" on the form since the drivers were gone and there was no way to refuse them. I then waited a week to hear back via email. I was offered a paltry $100 (on $2,200), which I found insulting considering the damages. Had I known I would be treated like this I would have insisted the drivers put the units back on the truck. However, the AppliancesConnection fine print makes it read like I would be responsible for the return shipping (~$300). I even asked the drivers about this and they provided no information. It seems to me they have a system about the delivery personnel playing dumb about damages and AppliancesConnection not answering the phone during the time you could actually refuse a shipment.

For almost two months we have been haggling. I have insisted on replacements, but they won't provide an ETA or guarantee I won't be charged return or restocking fee on the damaged units. I also reached out to Maytag and made an appointment with the certified repair facility in town. This repair facility reviewed the damage and recommended against a repair attempt. They suggested I contact Maytag and the seller to ask for a replacement. I did and Maytag corporate agreed. I opened a credit card dispute, but AppliancesConnection falsely reported to my credit card company that "proof of delivery was signed for without any damages." This is a lie. As a result, the credit card company closed my dispute and I am currently stuck with two damaged units that the service center won't touch and Maytag says is not covered by warranty because it is the result of third party shipping. All this after waiting eight months! Avoid these crooks that stole from me.

We purchased a $6k range at applicanesconnection.com We signed off that the range was delivered, but could not have known at the time that the control knob was loose and defective. When we went to use the range, we noticed, and contacted them immediately. They offered a repair, and we told them that we did not want a refurbished range, we wanted a new one. After 3 weeks, we are still being denied a refund/exchange. They have a 48-72 hour return rate for e-mails, and every phone call takes about 1-2 hours for a return call. We keep being told on the phone the exchange is being processed, and then getting e-mails that they can't process the refund/exchange, starting the endless runaround process all over again. Buyer beware.

The is the worst experience I ever went through with online shopping. I am exhausted in my heart from this.

Appliances Connection has been an absolute nightmare.

I paid 4k for an ice maker that they claim to have in stock, but it's been 5 months and I haven't received my item.

One rep tells me they haven't received the item from the vendor and that it's still out of stock, another tells me that they already sent it through AM Trucking.

AM Truckings says they received the shipping label, but they have not been told to pick up the item. Then vendor says that they should have had inventory.

This item has been in stock. They claim on their website that they have multiple of them... but they wont send it to me. It's a constant run around and they are looking to blame everyone else.

I've purchased a fridge, wash/dryer, oven and dishwasher through them with no issues. Now that there is a minor challenge in there way it's impossible to get them to communicate and give me a direct answer. No one is on the same page and they are all over the place.

I had a good experience buying a refrigerator from Appliances Connection. Excellent product and communication as well. It actually came in earlier than expected, and scheduling happened quickly. Easy process and the delivery company showed up on time and communicated when they were on their way. I really appreciated that. They got it all set up and running. I will buy my next appliances from here as well.

I will definitely use them again. Placing the order was easy. People were very helpful. I had my new dishwasher in 2 days, installed and working. Delivery men were friendly y and knowledgeable. A great experience with competitive prices.

I order LG washer and dryer online, they send us a broken small washer. What worse? The worker refuse to install my washer and dryer. I waited for a month. The company DID NOT DO PRICE MATCH. I get my washer and dryer $1000 expensive in the same website! Never use this website for purchase!

On Aug 26,2021 I had my brand new washer and dryer delivered. After setting them up, they couldn't get the washer to stay on. After 20 seconds it would flip off. They said it was the electrical (GFCI) and I needed to call in an electrician to have it looked at. Had an electrician in. He made changes and upgrades, however, the issue was not resolved. It is the washing machine. I called Appliance Connections (Brooklyn) over 15 times trying to get a technician out. They continue to tell me that they are waiting for the manufacturer to get back to them. That there is nothing they can do until they get a callback. They said once they do receive the call then, and only then can they send out a technician. They said it would take some time to find one due to a contract they require them to sign. Here it is 9/9 and still a big fat nothing. I called Appliance Connections again and was greeted by a customer service person with a very bad attitude. Basically, this is a ME problem. Nothing they can do to move it along. I suggested that I call the manufacturer and she chuckled and told me, "good luck, but hay more power to you if you get someone." she then proceeded to say that they've sent me emails with updates, and when I told her No, NO they didn't she basically said I was lying. So now, not only do I NOT have a washing machine and a way to do laundry, but I have a company that does not want to help me. So, I called the manufacturer! And within 15 minutes not only was my issue solved, but I had the most pleasant conversation. Oh, and thier comments about Appliance Connections and their dealing with them was not in any way favorable. So, long story short... DO NOT buy from Appliance Connections. There are to many other ways to find great products at great prices. I will never make the same mistake.

Continued story line from July posting about the lack of customer support for appliance I have paid for, was lost and Appliance Connection will not issue a refund. PLEASE CONSUMERS BEWARE. This company will not offer customer service when you need it and only give you lip service with unprofessional and poorly trained staff. I do business with Best Buy, Home Depot, and Lowe's and have had superior support for issues that have occurred over years of business. Do business with Appliance Connection at your own peril. Tim

I would give no stars if that were an option! I had a new dryer delivered in May, came damaged and I'm still waiting for them to pick it up and refund my money! They absolutely will not refund my money until they get the dryer back! It's been 4 months sitting here outside! I'm sure it's ruined! This is an $900 dollar dryer! Not cheap by any means! I will never purchase from this place again!