On Aug 26,2021 I had my brand new washer and dryer delivered. After setting them up, they couldn't get the washer to stay on. After 20 seconds it would flip off. They said it was the electrical (GFCI) and I needed to call in an electrician to have it looked at. Had an electrician in. He made changes and upgrades, however, the issue was not resolved. It is the washing machine. I called Appliance Connections (Brooklyn) over 15 times trying to get a technician out. They continue to tell me that they are waiting for the manufacturer to get back to them. That there is nothing they can do until they get a callback. They said once they do receive the call then, and only then can they send out a technician. They said it would take some time to find one due to a contract they require them to sign. Here it is 9/9 and still a big fat nothing. I called Appliance Connections again and was greeted by a customer service person with a very bad attitude. Basically, this is a ME problem. Nothing they can do to move it along. I suggested that I call the manufacturer and she chuckled and told me, "good luck, but hay more power to you if you get someone." she then proceeded to say that they've sent me emails with updates, and when I told her No, NO they didn't she basically said I was lying. So now, not only do I NOT have a washing machine and a way to do laundry, but I have a company that does not want to help me. So, I called the manufacturer! And within 15 minutes not only was my issue solved, but I had the most pleasant conversation. Oh, and thier comments about Appliance Connections and their dealing with them was not in any way favorable. So, long story short... DO NOT buy from Appliance Connections. There are to many other ways to find great products at great prices. I will never make the same mistake.
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The Appliances Connection Team