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    ApplianceRepairMan.ca

Corporate Values

Overview

ApplianceRepairMan.ca has a consumer rating of 1 star from 35 reviews indicating that most consumers are generally dissatisfied with their purchases. ApplianceRepairMan.ca also ranks 120th among Home Appliances sites. The most common issues with ApplianceRepairMan.ca are around customer service, which is not as good as expected by some customers.

  • Service
    1
  • Value
    1
  • Returns
    1
  • Quality
    1
Positive reviews (last 12 months): 0%
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Negative
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What reviewers want you to know

Positive highlights

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Critical highlights

  • After 316$ my dryer is still broken and I had to harass the customer service ladies for a week.
  • He said he knew the issue and required no parts as he was an expert and had seen this many times.
How would you rate ApplianceRepairMan.ca?
Top Critical Review

“A criminal operation”

Daniel B.
12/22/19

Not only did we have a remarkably similar experience.... "Licensed technician" Igor also diagnosed our washing machine with the EXACT SAME ISSUE as another poster. $361.60 bill for no work and no fix. A complete scam. These people should be prosecuted.

See critical reviews

Reviews (35)

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Reviews that mention popular keywords

customer service (12) parts (13) company (19) technician (14) fridge (5)
danielb813
1 review
0 helpful votes
December 22nd, 2019
Not only did we have a remarkably similar experience.... "Licensed technician" Igor also diagnosed our washing machine with the EXACT SAME ISSUE as another poster.

$361.60 bill for no work and no fix. A complete scam.

These people should be prosecuted.
tomg470
1 review
0 helpful votes
May 28th, 2020
DO NOT USE THIS COMPANY. THEY 'WILL' RIP YOU OFF. YOU WILL GET F***ED. Matt attended and checked the dishwasher. Circulation System - $112. Sump Assembly $98. Watering System $70. Total $280. Then says Circulation Pump Motor is required $366 and needs to be ordered. $523 down payment is required. Week later Matt returns and new pump is defective. 10 days later Matt comes and says the circuit board needs replacing, which will be another $500 (approx) not worth it and we purchased a new one for $469. I'm charged for $280 for him to do checks. It's like a have a flat tire and charged 3 x's for him putting air in the tire and then discovers there's a nail in it. And he charges more for removing the nail. Called head office and was not allowed to speak to a manager. Paid $523 and they return a cheque for $207. I GOT F****ED and so WILL YOU
samirat2
1 review
5 helpful votes
March 18th, 2019
What a rip off. He quoted me $320 to just open my dryer and to align it. What the hell ??!!!! That's only labour charge!!! No parts, parts are extra!!! F rip off. Called a friend and said that doesn't make sense to charge $320 for alignment. Just to open it and make it align. 15 min work for $320??!!! Call centres don't give a $#*!. Please do not call this place. Look at all the bad reviews!!
jenniferb792
1 review
5 helpful votes
March 14th, 2019
Buyer beware! After 316$ my dryer is still broken and I had to harass the customer service ladies for a week. I was constantly being told that they would find talk to the technician and get back to me by the next day and no one ever got back to me. I finally asked to speak to the manager before getting a 45$ refund. What a joke, with all the systems the technician checked and billed me for, it should have been practically new by the end of his visit. Anyway, what a grand waste of time and money!
frederickc55
1 review
4 helpful votes
March 1st, 2019
These guys have perfected the CON . Come in , pretend they can repair "I WILL GET THIS WORKING" Opens up the Refrigerator , Shocks himself - Prods around sets the factory settings , Charges me $360.00 . Tells me to wait two hours and plug back in , Drops his Drill , point first into the Hard wood floors . I complained to Head office Ashley , - Please send picture of damage - Lose the Pics - Resend and then 10 days later say they have no report and are not going to offer any Advise, I plug in refrigerator - Still broken.TELL THE WORLD TO BEWARE OF THESE CONMEN!!!
billym147
1 review
4 helpful votes
February 7th, 2019
It's a scam. The technician makes sure it's not fixed properly so he could return as another sales call and the company charges you for 2 service calls even though its the technician's fault in the first place. When you explain the situation to them about how both calls are related and they shouldn't be charged, the customer service rep threatens you.
sylviam136
1 review
6 helpful votes
May 9th, 2019
As with all of the negative reviews I have found online of this company (100%), I have also fallen victim. Now myself and other disgruntled customers are starting a legal course of action to get out money back. We need your help. Contact me at @sylviaduckworth (Twitter and Instagram)
nancyh423
1 review
5 helpful votes
December 15th, 2018
Don't call this company!! Wish my husband and I read these reviews, needed our washing machine ASAP. My husband was quoted $80 to come to our door. After waiting hours the guy finally showed up. I then was talked into $280, plus taxes, labour fee. After his review of the machine, told me the part we needed would cost another $500. Basically the price of a new machine. Told him no thanks'. Beware!! Don't call these people.
jonathanp184
1 review
4 helpful votes
April 16th, 2019
Appliance Repairman will only steal your money. This company is only a fraudulent operation. They exist to steal your money. They cannot fix anything and will charge you
for as much as you will give them. Please don't call. They have been
doing this for years, previously under the name of appliance repair
guys, and apparently are still getting away with stealing people's money.
Read the reviews below. They stole about $300 from us, and wanted more,
way more, for a "fixing" a problem that wasn't a problem. I am
exploring legal recourse.

Tip for consumers: Don't

michaels1468
1 review
5 helpful votes
May 27th, 2018
My icemaker stopped working recently. When the technician arrived,he said, to continue there is a labour charge of $280.00. He was there about 35 minutes and before leaving said it should make ice in a few hours & if there was a problem will need a new ice maker. It never made ice and the price he quoted for a new one was $586.68. I obtained a new icemaker for $120.44 and will have it installed saving hundreds of dollars.Take my advice, stay away from these robbers
anag113
1 review
4 helpful votes
March 12th, 2019
Don't use this company for the repair of your appliance. They came to my house made me sign a work order to service my dishwasher. The technician didn't know what he was doing and pretended to be fixing my appliance. Then told us we needed a part to repair it, which they did not have and had to be ordered. On top of that they did not even know the price of the part and the technician claimed not to have data in his phone to check price. Bottom line, the technician charged us a service call, even though the dishwasher was not fix. What happened to $80 diagnostic which it was told to us on the phone. He also said that it would be a new service charge for returning to install the part. What a rip off!! Someone needs to shut this company down. They have no shame, are rude, laugh on your face and also seem to play stupid.
Don't use this company, you will have spend double the money to fix what they break. My dishwasher was not put back together either.
mc558
1 review
5 helpful votes
March 12th, 2019
I would give 0 stars if there is 0. The company is totally dishonet. they would charge you $80 for initial assessment, then another $280 so they can tell you the parts you need for your repair. This typically is done for quote for other trusted service. Then they tell you that you need to spend another $640 something for parts. Who would spend $1000 plus tax for a old microwave?! Their customer service is even worse, I tied lovely Mary who wouldn't give me her last name and claim as manager. don't even waste your time on them. They should be shamed!
emmae90
1 review
6 helpful votes
January 16th, 2019
Whatever you do Do Not I repeat DO NOT call these people I swear they're not repare neither certified people. Just punch of scammers starting with the people who answer the phone n they always send same guy who has no idea what appliances mean. He will come open your appliances, ruin it more and mess it up even more and leave it 100% not working. Just for opening it he will make you sign that you have to pay 380$ not including fixing it or parts ( cus guaranteed he cannot fix it ) he will pretend he's doing something for 10 min. Doesn't even know how to put stuff back the correct way!!! Leaving everything hanging, charges you money for just opening machine. Then he will say if u want me to fix it will cost $$$$. He lied n said he's certified who was complete lie!!! I called the number on my appliance LG real certified tech came fixed everything on the spot and charged fractions of what these people charge n gave me 6 months guarantee warranty from an LG certified real numbers u can find inside ur appliance.
Don't call Appliance repair man worst scammers on the planet never seen someone like them u should report them to the police!!!!!
lakis1
1 review
5 helpful votes
March 26th, 2019
A technician came in today to take a look at my washer. It was making a loud noise. I wanted someone to come early morning to get it looked at as it needed to be fixed urgently.

He came in drained the water and asked for $355 saying he fixed the rotation system.

He also said the loud noise is caused by the pump and it maybe damaged but he can;t say as he cant see it. He first said to replace it its $135 and then within minutes said $325. But then again said the loud noise will stop and everything is fixed.

After he left I turned on the machine, no change. Same problem, water didn;t drain and the washer stopped working abruptly, loud noise still there.

I called customer service and spoke to Sonia, who is supposed to be a manager there said they have to wait till end of day for the technicians report. She can;t do anything till then.

At the end of the day, a technician who had no experience of what is going on came and was rambling about something he has no clue about, the manager doesn;t care, and ended up paying $355 for nothing.

This place is a con place!
meganr131
1 review
1 helpful vote
June 8th, 2019
I am out $650! I have been chasing these guys for 2 1/2 months trying to find out when the back ordered parts would be in and then when did come in, I have had three appointments set up where the gas technician did not show up. First one, they had no idea why he didn't come, second was for "religious" reasons, and the third no show was because he "got pulled off the road". I thought to check reviews at this point (my bad) and found all of these reviews on Trustpilot. I contacted @sylviaduckworth (Twitter, Instagram) and am joining the law suit! Please go to her blog page (her name dot com and put appliancerepairman in the search field) to get your money back and get these guys for good! THEY ARE SCAMMERS!
barryt52
1 review
3 helpful votes
April 24th, 2019
They like to choose the wrong expensive parts to replace appliances. We found out that our appliances were under warranty. They tried to get us to replace the most expensive part in the dryer. We cancelled their order and they still kept the labour charge as if they installed the new part. Stay away from these guys.
ddf2
1 review
5 helpful votes
November 27th, 2018
Awful experience- take hundreds of dollars and do not fix the appliance. They will do this over a period of time and 'promise' it will all be good. Hundreds of dollars latter and still not fixed. Customer service are there to collect the money, no intent to help or rectify the poor and substandard service. Repairman who came to my house was not competent. Use a local tradesperson who has pride in their work
mortezal
1 review
4 helpful votes
November 29th, 2017
that was the worst customer service that I've ever had. Technician came and just spent 30min to diagnose the issue and the $80 labour end-up to $361!! at the end he said I have to change a part - extra $600. I called customer service and asked them why he couldn't give me an expense estimate before starting his job and she kinda said this is what it is, do you want to order part or not!!! So rude!!
GUYS please don't waste your time and money!
marka379
1 review
2 helpful votes
March 1st, 2018
Dishonest company with poor customer service. A so call repairman in street clothes driving an unmarked sedan had to use my tools with my help to open my microwave. I emailed them full description of microwave with operating symptoms but no parts were brought by tech. Said they don't have the part although i easily found the part online. Didn't fix it but charged me labour cost of $190 (incl'd $80 @ home service). Only paid $93.
Got it repaired elsewhere in 2 days for $89. Still Works perfect. Now App Repairman trying to get the remainder cost. Taking this one to court if I have to. Stay away from these guys. Report them to BBB. Call your local news to help expose them.
ronf136
1 review
5 helpful votes
March 21st, 2019
Serviceman did minimal analysis of my fridge which was beeping and temperature was not stable. He said he knew the issue and required no parts as he was an expert and had seen this many times. I told him that I did not want to spend alot of money on the fridge due to its age and if required parts, I would not go ahead with the service. He assured me that no parts were required. He filled in the invoice and I signed it. He said he reset the main switch and 30 minutes later said the fridge was fixed. I told him that the fridge was still beeping and he said, no worries, once it is plugged in for 3 hours, it would stop when the temperature rose. He assured again that he was an expert and seen this many times. I confirmed again that no parts were required and I took his word for it and paid and he left. I then looked on the invoice and he had written after I had signed there was an extremely expensive part required. I thought back and realized that he filled that in after I had signed as he said that he forgot to add the first time customer coupon ($15 discount). What made matters worse is that when I called the company to complain that not only was my fridge not fixed, but he did not even communicate that a part was required, they simply said, well you signed the invoice approving the work. There was no effort to assist the situation at all. I left multiple messages for a manager to call me back (as my food was spoiling due to the fridge working even worse after that it had supposedly been serviced) and they did not call me back. I kept calling and just by luck, the manager finally answered and was no help at all.Unfortunately,

I was in a bind and wanted this fixed and did not do the usual research on the company, and if I had I would have found that this company does this all the time.

Do yourself a favor and avoid the heartache and do not use this company if you have appliance issues.
helmutk5
1 review
3 helpful votes
September 25th, 2018
Long story short. Charged $1,100.00. never fixed the problem. Put in heater and Thermostat and defrost timer in Fridge. Never worked. Andy charged $75.00 works just fine.
Appliance Repairman are crooks and this company is a scam!! Stay as far away as you can from them.
shazah
1 review
4 helpful votes
November 30th, 2018
I just paid $280 plus tax for no reason. They are fraudulent. I just lost $300 today. I will be calling BBB to try to get my money back. I Wish I read these reviews before agreeing to use them. Awful experience.
elmiram
1 review
3 helpful votes
November 14th, 2018
Even one star is a lot for them !
Very bad and rude ! They charged us 320 for not fixing the problem !
they changed what they said and what they did , not responsible at all for their action.
they came to our house , after 6 hours delay , they charged us for fridge, then said problem is not the fridge ! it is dishwasher, we asked him to fix it . he said he doesn't want, as he might to damage the cabinet.
we called them , they hang up on us couple of the time!
we had another company to come and fix the dishwasher , and we paid again . the problem was the fridge . the other company fixed it.
then we called them , they asked for the invoice to refund the money .
after sending invoice and waiting on the phone for hours, they said no we didn't say that , we will not give your money back , you paid it yourself and you made your decision when you paid it.
(they hang up most of the time in the middle of waiting , and then they say you didn't call us at all!)
the woman was too rude and keep changing what we have been told , and at the end ignore them all.
if you call them, record all the talking and all their not educated technician is doing at your home ,as they will ignore them all
adriannem12
1 review
4 helpful votes
January 31st, 2019
Our freezer was not freezing so we called Appliance Repairman. He came on a Wed. and the website stated it would be 80 dollars for the visit and diagnosis. After he "diagnosed" our freezer as needing a new thermostat he made us sign stating it would cost 280 labour to fix. We signed, he "fixed" our freezer, we paid 497.20. He wouldn't allow us to pay by credit card only cash or debit. Now I know why, you can stop credit card payments if you feel the service was unsatisfactory. The repair man left stating that our fridge was working. The next day it was even worse than before. We called back and said the earliest he could come back was the following Monday. By saturday our freezer was becoming warm which was now affecting the coolness of our fridge. We had to put all of our food in a cooler on our deck in the middle of a snow storm to salvage our food and we have 3 kids. We immediattely called customer service and all they told us was the repair man doesn't work on weekends and we will have this conversation after the second visit on Monday. No care at all that my food had to be stored outside. He was to come back on Monday between 4 and 7, he showed up closer to 8. When he did he opened the freezer and I heard him You Tubing how to fix it. He then told me that my compressor was shot and I needed a new one which will cost me a 1000 dollars or more. I asked him why he didn't tell me that 4 days prior and his response was I didn't check. Isn't a repair man supposed to thoroughly check a fridge from top to bottom in order to properly diagnose it? I told him if he had told me the last time that I needed a thermostat AND a new compressor I never would have agreed to any service, gave them the 80 dollars and moved on. Instead they took 500 of my hard earned money and my fridge is left in worse condition than before. If I could give them a Zero rating I would. Never have I come across such hwy robbery. They have scammed so many people, help me to shut down this company so they do not continue to do this to others. They have the worst reviews I have ever seen.

Tip for consumers: Do not go on this site...they will take your money and not fix anything.

jenniferm1101
1 review
5 helpful votes
March 29th, 2019
I formally complained with Better Business Bureau and I encourage all these multiple 1 star reviews to do the same. They never solved the problem they charged me over #300.00 to come out and tell me what the issue was I needed a new drum, I waited over a week for the quote on part only to learn they could NOT get the part, the company providing the part WILL NOT supply to them because they are not qualified for their product however they lied to me and said they worked on European appliances and would have no problem. I suspect that's why they never got back to me and after my 4th follow up phone call to them I guess they were desperately trying t to get their hands on a part to make the money off me, however no one will sell to them, even if I purchased the part and had them install the job from parts would not be under warranty as I was told by parts provider that how BAD they are, I also have this in writing from parts provider I can share. So I contacted Appliance repairman with this information and talked to Rabia who claimed to be a supervisor was the rudest arrogant women I have ever encountered, she should be ashamed of how she talked with the public I was trying to explain I would like a credit of $200.00 as the technician could follow through, and I know your company was aware of this fact after what I found out, she just did not care. HARD to believe these people call them self service providers, nothing but FRAUD and LIAR providers, BEWARE do not use this company.
I decided to Google them and WOW I found this, everyone has not good to say how do these people stay in business!! WOW

Q&A (2)

Answer:

Stay away from them and contact me if interested in supporting legal action against them. @sylviaduckworth (Twitter and Instagram)

By Sylvia M.
See more answers (4)
Answer:

Stay away from them and contact me if interested in supporting legal action against them. @sylviaduckworth (Twitter and Instagram)

By Sylvia M.

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About the business

Repair your appliance with licensed and reliable repairmen. Service Toronto & GTA, Hamilton, Kitchener, Waterloo, Oshawa, Barrie areas.

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