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25 Reviews From Our Community

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1 review
0 helpful votes

What a rip off. He quoted me $320 to just open my dryer and to align it. What the hell ??!!!! That's only labour charge!!! No parts, parts are extra!!! F rip off. Called a friend and said that doesn't make sense to charge $320 for alignment. Just to open it and make it align. 15 min work for $320??!!! Call centres don't give a $#*!. Please do not call this place. Look at all the bad reviews!!

1 review
0 helpful votes

Buyer beware! After 316$ my dryer is still broken and I had to harass the customer service ladies for a week. I was constantly being told that they would find talk to the technician and get back to me by the next day and no one ever got back to me. I finally asked to speak to the manager before getting a 45$ refund. What a joke, with all the systems the technician checked and billed me for, it should have been practically new by the end of his visit. Anyway, what a grand waste of time and money!

1 review
0 helpful votes

I would give 0 stars if there is 0. The company is totally dishonet. they would charge you $80 for initial assessment, then another $280 so they can tell you the parts you need for your repair. This typically is done for quote for other trusted service. Then they tell you that you need to spend another $640 something for parts. Who would spend $1000 plus tax for a old microwave?! Their customer service is even worse, I tied lovely Mary who wouldn't give me her last name and claim as manager. don't even waste your time on them. They should be shamed!

1 review
0 helpful votes

Don't use this company for the repair of your appliance. They came to my house made me sign a work order to service my dishwasher. The technician didn't know what he was doing and pretended to be fixing my appliance. Then told us we needed a part to repair it, which they did not have and had to be ordered. On top of that they did not even know the price of the part and the technician claimed not to have data in his phone to check price. Bottom line, the technician charged us a service call, even though the dishwasher was not fix. What happened to $80 diagnostic which it was told to us on the phone. He also said that it would be a new service charge for returning to install the part. What a rip off!! Someone needs to shut this company down. They have no shame, are rude, laugh on your face and also seem to play stupid.
Don't use this company, you will have spend double the money to fix what they break. My dishwasher was not put back together either.

1 review
0 helpful votes

These guys have perfected the CON . Come in , pretend they can repair "I WILL GET THIS WORKING" Opens up the Refrigerator , Shocks himself - Prods around sets the factory settings , Charges me $360.00 . Tells me to wait two hours and plug back in , Drops his Drill , point first into the Hard wood floors . I complained to Head office Ashley , - Please send picture of damage - Lose the Pics - Resend and then 10 days later say they have no report and are not going to offer any Advise, I plug in refrigerator - Still broken.TELL THE WORLD TO BEWARE OF THESE CONMEN!!!

1 review
0 helpful votes

It's a scam. The technician makes sure it's not fixed properly so he could return as another sales call and the company charges you for 2 service calls even though its the technician's fault in the first place. When you explain the situation to them about how both calls are related and they shouldn't be charged, the customer service rep threatens you.

1 review
0 helpful votes

We got a quote of $80.00 plus HST for a service call to look at fixing our microwave .Yoni the technician arrived came in to our kitchen and asked what was wrong with the microwave I told him that it doesn't work. He said he would look at for $280.00 plus any repairs needed. He wanted a $280.00 fee without even diagnosing the problem. We then had a conflict and I asked him to leave. Presented a bill for $90.40. I 'm not paying please leave my home. The invoice said remaining balance $90.40. He handed me the phone and the lady at the call centre said that the bill would go to collections. I paid with debit. I then sent a complaint by e-mail to Appliance Repairman. Got a call at home Feb.2nd from Roxana and I requested my money back to no avail. I then spoke to the Mgr.Sonia who informed me that she felt sorry that I felt scammed and to bad everyone pays. I'm forwarding a complaint to the BBB. DO NOT TRUST THIS COMPANY. Garry M. Alliston. Ont.

1 review
0 helpful votes

Our freezer was not freezing so we called Appliance Repairman. He came on a Wed. and the website stated it would be 80 dollars for the visit and diagnosis. After he "diagnosed" our freezer as needing a new thermostat he made us sign stating it would cost 280 labour to fix. We signed, he "fixed" our freezer, we paid 497.20. He wouldn't allow us to pay by credit card only cash or debit. Now I know why, you can stop credit card payments if you feel the service was unsatisfactory. The repair man left stating that our fridge was working. The next day it was even worse than before. We called back and said the earliest he could come back was the following Monday. By saturday our freezer was becoming warm which was now affecting the coolness of our fridge. We had to put all of our food in a cooler on our deck in the middle of a snow storm to salvage our food and we have 3 kids. We immediattely called customer service and all they told us was the repair man doesn't work on weekends and we will have this conversation after the second visit on Monday. No care at all that my food had to be stored outside. He was to come back on Monday between 4 and 7, he showed up closer to 8. When he did he opened the freezer and I heard him You Tubing how to fix it. He then told me that my compressor was shot and I needed a new one which will cost me a 1000 dollars or more. I asked him why he didn't tell me that 4 days prior and his response was I didn't check. Isn't a repair man supposed to thoroughly check a fridge from top to bottom in order to properly diagnose it? I told him if he had told me the last time that I needed a thermostat AND a new compressor I never would have agreed to any service, gave them the 80 dollars and moved on. Instead they took 500 of my hard earned money and my fridge is left in worse condition than before. If I could give them a Zero rating I would. Never have I come across such hwy robbery. They have scammed so many people, help me to shut down this company so they do not continue to do this to others. They have the worst reviews I have ever seen.

Tip for consumers: Do not go on this site...they will take your money and not fix anything.

1 review
0 helpful votes

Whatever you do Do Not I repeat DO NOT call these people I swear they're not repare neither certified people. Just punch of scammers starting with the people who answer the phone n they always send same guy who has no idea what appliances mean. He will come open your appliances, ruin it more and mess it up even more and leave it 100% not working. Just for opening it he will make you sign that you have to pay 380$ not including fixing it or parts ( cus guaranteed he cannot fix it ) he will pretend he's doing something for 10 min. Doesn't even know how to put stuff back the correct way!!! Leaving everything hanging, charges you money for just opening machine. Then he will say if u want me to fix it will cost $$$$. He lied n said he's certified who was complete lie!!! I called the number on my appliance LG real certified tech came fixed everything on the spot and charged fractions of what these people charge n gave me 6 months guarantee warranty from an LG certified real numbers u can find inside ur appliance.
Don't call Appliance repair man worst scammers on the planet never seen someone like them u should report them to the police!!!!!

1 review
0 helpful votes

Don't call this company!! Wish my husband and I read these reviews, needed our washing machine ASAP. My husband was quoted $80 to come to our door. After waiting hours the guy finally showed up. I then was talked into $280, plus taxes, labour fee. After his review of the machine, told me the part we needed would cost another $500. Basically the price of a new machine. Told him no thanks'. Beware!! Don't call these people.

1 review
0 helpful votes

I just paid $280 plus tax for no reason. They are fraudulent. I just lost $300 today. I will be calling BBB to try to get my money back. I Wish I read these reviews before agreeing to use them. Awful experience.

1 review
0 helpful votes

Awful experience- take hundreds of dollars and do not fix the appliance. They will do this over a period of time and 'promise' it will all be good. Hundreds of dollars latter and still not fixed. Customer service are there to collect the money, no intent to help or rectify the poor and substandard service. Repairman who came to my house was not competent. Use a local tradesperson who has pride in their work

1 review
0 helpful votes

Even one star is a lot for them !
Very bad and rude ! They charged us 320 for not fixing the problem !
they changed what they said and what they did , not responsible at all for their action.
they came to our house , after 6 hours delay , they charged us for fridge, then said problem is not the fridge ! it is dishwasher, we asked him to fix it . he said he doesn't want, as he might to damage the cabinet.
we called them , they hang up on us couple of the time!
we had another company to come and fix the dishwasher , and we paid again . the problem was the fridge . the other company fixed it.
then we called them , they asked for the invoice to refund the money .
after sending invoice and waiting on the phone for hours, they said no we didn't say that , we will not give your money back , you paid it yourself and you made your decision when you paid it.
(they hang up most of the time in the middle of waiting , and then they say you didn't call us at all!)
the woman was too rude and keep changing what we have been told , and at the end ignore them all.
if you call them, record all the talking and all their not educated technician is doing at your home ,as they will ignore them all

1 review
0 helpful votes

When Tech arrived I went with him downstairs to the laundry room and told him in great detail what the issue was and told him the error codes that I was facing. I then told him that based on the manual the error codes had something to do with a communication error between the main control board and motor control F6 E1. He told me he would perform the diagnostic, and figure out the issue and asked me to leave him alone while doing so.

After being downstairs for five minutes the technician comes back upstairs advises that the problem,word for word, was exactly as stated in the manual and exactly what I told him when he arrived. He then says that he needs to figure out where the actual issue is and he's going to have to open the machine up. He says in order to do so, that companywide, there is a $280.00 charge, and that includes labor and fixing the problem whether it includes wires, sockets etc. I was extremely hesitant stating that if job was more than this I wouldn't pursue as I would buy a new machine, he stated the machine is $1600 and urged me to proceed stating that in his experience he can usually always fix for the $280 cost but if there were extra parts I would have to pay, and told me he isn't a "magician". He stated it was a common problem where they have the parts for, and stated he remains positive, he's an "optimist". He gave me false hopes which is why I signed, he's the "expert" I must also add that my appointment window was 12-3 the technician called me and requested an earlier appointment which I agreed to, and 2 of my children under 5 were present. It was very loud, and near impossible to concentrate. I signed under duress and not with a clear mind.

I ended up signed the document. After spending 15-20 minutes downstairs "figuring" out where the problem actually Was which he should of done for the $80 diagnostic fee, he then comes upstairs and tells me that I have a total of 4 issues. He claims 2 he "fixed" and 2 he cannot and needs 2 additional parts totaling between $600 700, and this is on top of the $280 charge to tell me what the actual problem was. When he presented me the bill, 2 of the 4 issues were listed, and creatively added up to equal $280.00 initial charge. He then adds in comments that 2 additional parts are required.

In my past experience, when I've had appliances needing service I have had the technician spend the time to look at the machine to figure out what the exact problem was, and only after the technician actually took the time to see what the issue is they would advise the exact problem that needed to be fixed and at that point the customer decides whether to proceed with the job or not. An $80 diagnostic fee is to determine the exact issue, and then have the consumer decides whether they want to proceed with a clear understanding of the issue - when a mechanic says there's a diagnostic fee they determine the exact problem and have the customer decide whether to proceed. Should I have been told after inspecting the machine properly that it what this extensive part and that the cost would've been $800 I would never have signed the document at all. I would've paid the $80, and told the technician to leave. I got scammed And because my kids were downstairs and I could barely hear and I was desperate, I made a decision and got scammed!

Furthermore when booking the service call over the phone I directly asked if parts are required what am I obligated to pay when the technician is here - she clearly stated nothing if we want to proceed with the work the $80 diagnostic fee is waived, and regarding parts there would be no charges incurred until after the parts arrive. The technician Mohammed Khan that came said I that I would have to pay for labor cost all up front and 50% of parts.

I did not pay the technician for the appointment. I will be calling Management tomorrow Oct 29, and based on their response go from there. When questioning what exactly he did for the $80 diagnostic charge, he couldn't even give a reasonable answer that is when I understood that I was being scammed. He started becoming rude, and clearly angry, and that is when my husband stepped in, and he then settled down. It was extremely uncomfortable and I had 2 kids who I just put for their nap and I didn't want to scare him. I told him to leave and I would discuss with management. I have never ever done a service or even purchased anything without checking a review first. I am so upset that in this case i didn't. I was desperate. When he left I felt so upset that I googled reviews on this company, and have never seen that over 36 reviews online had the exact same experience as I had. And that doesn't include the up to 80 reviews on the better business bureau all stating the same service issues I encountered.

This company is a complete scam, and I have no idea how they are even legally around. With every review stating the identical problem, and statements, how are they open?? Please shut these con-artist down. Situations like this is why as a women I am so afraid to deal with Trades. I have never in my entire life had this type of direct scam occur when a customer is vulnerable and in need of help.

1 review
0 helpful votes

Long story short. Charged $1,100.00. never fixed the problem. Put in heater and Thermostat and defrost timer in Fridge. Never worked. Andy charged $75.00 works just fine.
Appliance Repairman are crooks and this company is a scam!! Stay as far away as you can from them.

1 review
1 helpful vote

I called these rip off artists to fix my fridge. The guy told me it was going to be a big repair job, charged $80 for the visit and then quoted me $320 for the work. He basically defrosted the freezer and left in less than an hour. Total bill was 361...IT IS A RIP OFF,,,DO NOT EVER CALL THIS COMPANY

1 review
0 helpful votes
6/18/18 are CROOKS!!!

They told us $85 for repair quote for our dryer. A repairman called Igor came and quoted us $305 for repair. He quoted this immediately without opening the unit. I clearly told him that since it is an old washer, that is the maximum I'm willing to pay. I told him that if anything else is needed, I would be happy to pay $85 and purchase another unit. He GUARANTEED us that he had seen this issue before, no parts were needed, and this was the max we would pay.

5 mins later he told me the issue was fixed. The issue according to him was the lint stuck way below. He asked for payment in cash or debit card. I felt suspect, and told him I could only pay by credit card. He said he would call his company to unlock his terminal. He then came a few mins later and said I could pay by credit card, and I paid $344.65 (after taxes).

He told us the dryer was fixed, and we had a 30 day warranty on the repair done. The mistake we made was to take his word and not test the dryer. I tested the dryer almost immediately and when it didn't work, I called the company back. The company said the technician would call me back, and he did call back with an unlisted number. He told me I needed to run a full cycle with wet clothes to test accurately. When that didn't work, and I called the company back, I was told the technician would call me back again. He never did, My wife & I called the company 2-3 times again that day, and were told to wait for the technicians call by the end of day. When Igor the technician didn't call back, we called the company again, and were told that customer service would call us on Monday (the service was done on Saturday).

The crafty technician had written on our invoice that (a) we need to have our ducts cleaned and (b) we will need new heating enclosure with element for $391.70. When he left on Saturday, he told us we didn't need this but he wrote it because we would eventually need it. He said our unit was good for another 10 years (minimum 5 years).

On Monday, when we called the company (they never did), we were told to first get our 2 foot duct from the dryer to the wall professionally cleaned as that was what Igor the technician had written on the invoice. The duct was clean to begin with, but we cleaned it again and we called the company back. Then the company says that that as per the technician's note on the invoice, an additional $391.70 is needed in parts to repair the dryer, and we would need to pre-pay for the parts in order for them to come out.

When asked about the 30 day repair warranty, the company tells us that warranty is for parts and since there were no parts put in, there is no warranty. When asked what if the part in question didn't fix the issue, the company said that in that case, additional parts may be needed and we would need to pay for those parts too if needed.

When you get upset on the phone, they offer you $45 refund if you sign a waiver against them.

Our technician was Igor and the customer service reps we spoke to were Sonia, Angela and Stefanie. We were just cheated, robbed and made fools of by these scammers.

1 review
1 helpful vote

My icemaker stopped working recently. When the technician arrived,he said, to continue there is a labour charge of $280.00. He was there about 35 minutes and before leaving said it should make ice in a few hours & if there was a problem will need a new ice maker. It never made ice and the price he quoted for a new one was $586.68. I obtained a new icemaker for $120.44 and will have it installed saving hundreds of dollars.Take my advice, stay away from these robbers

1 review
0 helpful votes

They will charge you $290 with tax $327.70 just to look at your apppliance and tell you that will costs you hundreds of dollars to fix it.
If you choose to not fix your appliance with them you will charge you another $90 service charge. Please dont let them come to your door if you dont want to be ripped off.

1 review
0 helpful votes

Dishonest company with poor customer service. A so call repairman in street clothes driving an unmarked sedan had to use my tools with my help to open my microwave. I emailed them full description of microwave with operating symptoms but no parts were brought by tech. Said they don't have the part although i easily found the part online. Didn't fix it but charged me labour cost of $190 (incl'd $80 @ home service). Only paid $93.
Got it repaired elsewhere in 2 days for $89. Still Works perfect. Now App Repairman trying to get the remainder cost. Taking this one to court if I have to. Stay away from these guys. Report them to BBB. Call your local news to help expose them.

1 review
2 helpful votes

that was the worst customer service that I've ever had. Technician came and just spent 30min to diagnose the issue and the $80 labour end-up to $361!! at the end he said I have to change a part - extra $600. I called customer service and asked them why he couldn't give me an expense estimate before starting his job and she kinda said this is what it is, do you want to order part or not!!! So rude!!
GUYS please don't waste your time and money!

1 review
3 helpful votes

100% fraud dont waste your time and money with them . Know nothing except to conduct day light robbery will charge you in advance and would never attend to your problem.

1 review
3 helpful votes

they charge $90 dollars to come to your house, $280 plus parts to find the problem, buy a new dishwasher!! Stay away!!

Mr K.
1 review
3 helpful votes

Extremely dissatisfied experience!! Don't waste your time with them like I did.

The details: The mechanic's inadequate tools damaged the OEM part that came with the dishwasher as well as the one from my HomeDepot dishwasher kit. The tech did not have an adjustable wrench or 5/8 open-end wrench as suggested in the installation manual. But instead, he used his pliers, damaging the two parts above. When I came to check right as he was finishing up the installation and ready to pack his tools, I asked him if the installation was completed. He said YES and that the leak was stopped. I checked underneath the dishwasher while it was running and I see a bunch of paper towels. When I removed the paper towels, I saw that the dishwasher was still leaking. The tech was dishonest - to my face! The fact that the tech hid the problem upset me because the problem will lead to major water damage to the unit and the unit below. Who would be responsible in this case? Furthermore, I saw electrical tape wrapped around the copper pipe which he half-assed.

Furthermore, the installation manual suggested adjusting the front legs to 28.8 mm and rear legs to 31.3 mm for an 87.6 cm cabinet opening. The tech did not adjust the legs at all until I told him that I didn't like the gap. Afterwards, he adjusted the front legs and didn't bother doing the rear ones. Guess what, all in all, this shoddy job took FOUR hours, and was still a complete failure. He wasted everyone's time. Then he had the guts to charge me $700, which was more than the price tag of the dishwasher itself. Just below $300 was another part he broke that can be purchased from Home Depot for less than $20. When I complained about his service to Appliance Repairman's customer service, they refused to reimburse me for my broken parts and threatened to put the account to a collection's agency. If you use their service, the only thing you will buy is a headache.

3 reviews
5 helpful votes

I needed to have my built-in microwave fixed and seemed like a reputable company.

Wrong. It turned out to be an expensive nightmare.

I was quoted $80 for the initial inspection. The tech guy even had the invoice filled out right to the bottom line.

Things changed when he realized that owner of the house (me) was out of town and a woman, and that my tenant, a lovely man, was Muslim, things changed. I guess a mix of misogyny and racism tempted him to see if he could squeeze me for more.

On the phone he was condescending, explaining how a microwave worked as if talking to a toddler, then told me that he could service it and most likely repair it for about $280. I said that was fine.

Apparently, he crossed out the old figures on the invoice, scribbled in the new numbers and had my tenant sign it.

My tenant, thinking that the cost was too high, questioned the tech guy about it. He responded, Not to worry, if the microwave needs new parts, they wont charge for the installation, just the parts.

He spent ten minutes looking at the microwave then informed my tenant that he couldnt fix it, that it needed two parts.

That ten-minute cursory glance cost me $316 after taxes.

He said they would be in touch and left.

I week later, I got a new quote for the installation and the parts - $570. So, they were going to charge me $850 to fix a microwave that cost me about $600 to purchase.

I spoke to two customer service reps and they refused to reason with me.

So, I fired them.

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YES Stay away from them they have mastered the art.

By Frederick C.
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