$361.60 bill for no work and no fix. A complete scam.
These people should be prosecuted.
for as much as you will give them. Please don't call. They have been
doing this for years, previously under the name of appliance repair
guys, and apparently are still getting away with stealing people's money.
Read the reviews below. They stole about $300 from us, and wanted more,
way more, for a "fixing" a problem that wasn't a problem. I am
exploring legal recourse.
Tip for consumers: Don't
IF YOU WANT TO EXPERIENCE THE SAME ATROCIOUS SERVICE FROM THE WANNA BE TECHNICIAN AND RAVIA FROM CUSTOMER SERVICE CALL APPLIANCE REPAIR MAN AND HAMILTON APPLIANCE REPAIRMAN...
I decided to Google them and WOW I found this, everyone has not good to say how do these people stay in business!! WOW
He came in drained the water and asked for $355 saying he fixed the rotation system.
He also said the loud noise is caused by the pump and it maybe damaged but he can;t say as he cant see it. He first said to replace it its $135 and then within minutes said $325. But then again said the loud noise will stop and everything is fixed.
After he left I turned on the machine, no change. Same problem, water didn;t drain and the washer stopped working abruptly, loud noise still there.
I called customer service and spoke to Sonia, who is supposed to be a manager there said they have to wait till end of day for the technicians report. She can;t do anything till then.
At the end of the day, a technician who had no experience of what is going on came and was rambling about something he has no clue about, the manager doesn;t care, and ended up paying $355 for nothing.
This place is a con place!
I was in a bind and wanted this fixed and did not do the usual research on the company, and if I had I would have found that this company does this all the time.
Do yourself a favor and avoid the heartache and do not use this company if you have appliance issues.
Don't use this company, you will have spend double the money to fix what they break. My dishwasher was not put back together either.
Tip for consumers: Do not go on this site...they will take your money and not fix anything.
Don't call Appliance repair man worst scammers on the planet never seen someone like them u should report them to the police!!!!!
Very bad and rude ! They charged us 320 for not fixing the problem !
they changed what they said and what they did , not responsible at all for their action.
they came to our house , after 6 hours delay , they charged us for fridge, then said problem is not the fridge ! it is dishwasher, we asked him to fix it . he said he doesn't want, as he might to damage the cabinet.
we called them , they hang up on us couple of the time!
we had another company to come and fix the dishwasher , and we paid again . the problem was the fridge . the other company fixed it.
then we called them , they asked for the invoice to refund the money .
after sending invoice and waiting on the phone for hours, they said no we didn't say that , we will not give your money back , you paid it yourself and you made your decision when you paid it.
(they hang up most of the time in the middle of waiting , and then they say you didn't call us at all!)
the woman was too rude and keep changing what we have been told , and at the end ignore them all.
if you call them, record all the talking and all their not educated technician is doing at your home ,as they will ignore them all
After being downstairs for five minutes the technician comes back upstairs advises that the problem,word for word, was exactly as stated in the manual and exactly what I told him when he arrived. He then says that he needs to figure out where the actual issue is and he's going to have to open the machine up. He says in order to do so, that companywide, there is a $280.00 charge, and that includes labor and fixing the problem whether it includes wires, sockets etc. I was extremely hesitant stating that if job was more than this I wouldn't pursue as I would buy a new machine, he stated the machine is $1600 and urged me to proceed stating that in his experience he can usually always fix for the $280 cost but if there were extra parts I would have to pay, and told me he isn't a "magician". He stated it was a common problem where they have the parts for, and stated he remains positive, he's an "optimist". He gave me false hopes which is why I signed, he's the "expert" I must also add that my appointment window was 12-3 the technician called me and requested an earlier appointment which I agreed to, and 2 of my children under 5 were present. It was very loud, and near impossible to concentrate. I signed under duress and not with a clear mind.
I ended up signed the document. After spending 15-20 minutes downstairs "figuring" out where the problem actually Was which he should of done for the $80 diagnostic fee, he then comes upstairs and tells me that I have a total of 4 issues. He claims 2 he "fixed" and 2 he cannot and needs 2 additional parts totaling between $600 700, and this is on top of the $280 charge to tell me what the actual problem was. When he presented me the bill, 2 of the 4 issues were listed, and creatively added up to equal $280.00 initial charge. He then adds in comments that 2 additional parts are required.
In my past experience, when I've had appliances needing service I have had the technician spend the time to look at the machine to figure out what the exact problem was, and only after the technician actually took the time to see what the issue is they would advise the exact problem that needed to be fixed and at that point the customer decides whether to proceed with the job or not. An $80 diagnostic fee is to determine the exact issue, and then have the consumer decides whether they want to proceed with a clear understanding of the issue - when a mechanic says there's a diagnostic fee they determine the exact problem and have the customer decide whether to proceed. Should I have been told after inspecting the machine properly that it what this extensive part and that the cost would've been $800 I would never have signed the document at all. I would've paid the $80, and told the technician to leave. I got scammed And because my kids were downstairs and I could barely hear and I was desperate, I made a decision and got scammed!
Furthermore when booking the service call over the phone I directly asked if parts are required what am I obligated to pay when the technician is here - she clearly stated nothing if we want to proceed with the work the $80 diagnostic fee is waived, and regarding parts there would be no charges incurred until after the parts arrive. The technician Mohammed Khan that came said I that I would have to pay for labor cost all up front and 50% of parts.
I did not pay the technician for the appointment. I will be calling Management tomorrow Oct 29, and based on their response go from there. When questioning what exactly he did for the $80 diagnostic charge, he couldn't even give a reasonable answer that is when I understood that I was being scammed. He started becoming rude, and clearly angry, and that is when my husband stepped in, and he then settled down. It was extremely uncomfortable and I had 2 kids who I just put for their nap and I didn't want to scare him. I told him to leave and I would discuss with management. I have never ever done a service or even purchased anything without checking a review first. I am so upset that in this case i didn't. I was desperate. When he left I felt so upset that I googled reviews on this company, and have never seen that over 36 reviews online had the exact same experience as I had. And that doesn't include the up to 80 reviews on the better business bureau all stating the same service issues I encountered.
This company is a complete scam, and I have no idea how they are even legally around. With every review stating the identical problem, and statements, how are they open?? Please shut these con-artist down. Situations like this is why as a women I am so afraid to deal with Trades. I have never in my entire life had this type of direct scam occur when a customer is vulnerable and in need of help.
Appliance Repairman are crooks and this company is a scam!! Stay as far away as you can from them.
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