The A Tram Appliance RepairReviews 39

We got a quote of $80.00 plus HST for a service call to look at fixing our microwave. Yoni the technician arrived came in to our kitchen and asked what was wrong with the microwave I told him that it doesn't work. He said he would look at for $280.00 plus any repairs needed. He wanted a $280.00 fee without even diagnosing the problem. We then had a conflict and I asked him to leave. Presented a bill for $90.40. I 'm not paying please leave my home. The invoice said remaining balance $90.40. He handed me the phone and the lady at the call centre said that the bill would go to collections. I paid with debit. I then sent a complaint by e-mail to Appliance Repairman. Got a call at home Feb. 2nd from Roxana and I requested my money back to no avail. I then spoke to the Mgr. Sonia who informed me that she felt sorry that I felt scammed and to bad everyone pays. I'm forwarding a complaint to the BBB. DO NOT TRUST THIS COMPANY. Garry M. Alliston. Ont.

Our freezer was not freezing so we called Appliance Repairman. He came on a Wed. And the website stated it would be 80 dollars for the visit and diagnosis. After he "diagnosed" our freezer as needing a new thermostat he made us sign stating it would cost 280 labour to fix. We signed, he "fixed" our freezer, we paid 497.20. He wouldn't allow us to pay by credit card only cash or debit. Now I know why, you can stop credit card payments if you feel the service was unsatisfactory. The repair man left stating that our fridge was working. The next day it was even worse than before. We called back and said the earliest he could come back was the following Monday. By saturday our freezer was becoming warm which was now affecting the coolness of our fridge. We had to put all of our food in a cooler on our deck in the middle of a snow storm to salvage our food and we have 3 kids. We immediattely called customer service and all they told us was the repair man doesn't work on weekends and we will have this conversation after the second visit on Monday. No care at all that my food had to be stored outside. He was to come back on Monday between 4 and 7, he showed up closer to 8. When he did he opened the freezer and I heard him You Tubing how to fix it. He then told me that my compressor was shot and I needed a new one which will cost me a 1000 dollars or more. I asked him why he didn't tell me that 4 days prior and his response was I didn't check. Isn't a repair man supposed to thoroughly check a fridge from top to bottom in order to properly diagnose it? I told him if he had told me the last time that I needed a thermostat AND a new compressor I never would have agreed to any service, gave them the 80 dollars and moved on. Instead they took 500 of my hard earned money and my fridge is left in worse condition than before. If I could give them a Zero rating I would. Never have I come across such hwy robbery. They have scammed so many people, help me to shut down this company so they do not continue to do this to others. They have the worst reviews I have ever seen.

Whatever you do Do Not I repeat DO NOT call these people I swear they're not repare neither certified people. Just punch of scammers starting with the people who answer the phone n they always send same guy who has no idea what appliances mean. He will come open your appliances, ruin it more and mess it up even more and leave it 100% not working. Just for opening it he will make you sign that you have to pay 380$ not including fixing it or parts ( cus guaranteed he cannot fix it) he will pretend he's doing something for 10 min. Doesn't even know how to put stuff back the correct way! Leaving everything hanging, charges you money for just opening machine. Then he will say if u want me to fix it will cost $$$$. He lied n said he's certified who was complete lie! I called the number on my appliance LG real certified tech came fixed everything on the spot and charged fractions of what these people charge n gave me 6 months guarantee warranty from an LG certified real numbers u can find inside ur appliance.
Don't call Appliance repair man worst scammers on the planet never seen someone like them u should report them to the police!

Even one star is a lot for them!
Very bad and rude! They charged us 320 for not fixing the problem!
They changed what they said and what they did, not responsible at all for their action.
They came to our house, after 6 hours delay, they charged us for fridge, then said problem is not the fridge! It is dishwasher, we asked him to fix it. He said he doesn't want, as he might to damage the cabinet.
We called them, they hang up on us couple of the time!
We had another company to come and fix the dishwasher, and we paid again. The problem was the fridge. The other company fixed it.
Then we called them, they asked for the invoice to refund the money.
After sending invoice and waiting on the phone for hours, they said no we didn't say that, we will not give your money back, you paid it yourself and you made your decision when you paid it.
(they hang up most of the time in the middle of waiting, and then they say you didn't call us at all!)
The woman was too rude and keep changing what we have been told, and at the end ignore them all.
If you call them, record all the talking and all their not educated technician is doing at your home, as they will ignore them all

My icemaker stopped working recently. When the technician arrived, he said, to continue there is a labour charge of $280.00. He was there about 35 minutes and before leaving said it should make ice in a few hours & if there was a problem will need a new ice maker. It never made ice and the price he quoted for a new one was $586.68. I obtained a new icemaker for $120.44 and will have it installed saving hundreds of dollars. Take my advice, stay away from these robbers

Dishonest company with poor customer service. A so call repairman in street clothes driving an unmarked sedan had to use my tools with my help to open my microwave. I emailed them full description of microwave with operating symptoms but no parts were brought by tech. Said they don't have the part although i easily found the part online. Didn't fix it but charged me labour cost of $190 (incl'd $80@ home service). Only paid $93.
Got it repaired elsewhere in 2 days for $89. Still Works perfect. Now App Repairman trying to get the remainder cost. Taking this one to court if I have to. Stay away from these guys. Report them to BBB. Call your local news to help expose them.

That was the worst customer service that I've ever had. Technician came and just spent 30min to diagnose the issue and the $80 labour end-up to $361! At the end he said I have to change a part - extra $600. I called customer service and asked them why he couldn't give me an expense estimate before starting his job and she kinda said this is what it is, do you want to order part or not! So rude!
GUYS please don't waste your time and money!

Extremely dissatisfied experience!! Don't waste your time with them like I did.

The details: The mechanic's inadequate tools damaged the OEM part that came with the dishwasher as well as the one from my HomeDepot dishwasher kit. The tech did not have an adjustable wrench or 5/8 open-end wrench as suggested in the installation manual. But instead, he used his pliers, damaging the two parts above. When I came to check right as he was finishing up the installation and ready to pack his tools, I asked him if the installation was completed. He said YES and that the leak was stopped. I checked underneath the dishwasher while it was running and I see a bunch of paper towels. When I removed the paper towels, I saw that the dishwasher was still leaking. The tech was dishonest - to my face! The fact that the tech hid the problem upset me because the problem will lead to major water damage to the unit and the unit below. Who would be responsible in this case? Furthermore, I saw electrical tape wrapped around the copper pipe which he half-assed.

Furthermore, the installation manual suggested adjusting the front legs to 28.8 mm and rear legs to 31.3 mm for an 87.6 cm cabinet opening. The tech did not adjust the legs at all until I told him that I didn't like the gap. Afterwards, he adjusted the front legs and didn't bother doing the rear ones. Guess what, all in all, this shoddy job took FOUR hours, and was still a complete failure. He wasted everyone's time. Then he had the guts to charge me $700, which was more than the price tag of the dishwasher itself. Just below $300 was another part he broke that can be purchased from Home Depot for less than $20. When I complained about his service to Appliance Repairman's customer service, they refused to reimburse me for my broken parts and threatened to put the account to a collection's agency. If you use their service, the only thing you will buy is a headache.

I needed to have my built-in microwave fixed and appliancerepairman.ca seemed like a reputable company.

Wrong. It turned out to be an expensive nightmare.

I was quoted $80 for the initial inspection. The tech guy even had the invoice filled out right to the bottom line.

Things changed when he realized that owner of the house (me) was out of town and a woman, and that my tenant, a lovely man, was Muslim, things changed. I guess a mix of misogyny and racism tempted him to see if he could squeeze me for more.

On the phone he was condescending, explaining how a microwave worked as if talking to a toddler, then told me that he could service it and most likely repair it for about $280. I said that was fine.

Apparently, he crossed out the old figures on the invoice, scribbled in the new numbers and had my tenant sign it.

My tenant, thinking that the cost was too high, questioned the tech guy about it. He responded, Not to worry, if the microwave needs new parts, they wont charge for the installation, just the parts.

He spent ten minutes looking at the microwave then informed my tenant that he couldnt fix it, that it needed two parts.

That ten-minute cursory glance cost me $316 after taxes.

He said they would be in touch and left.

I week later, I got a new quote for the installation and the parts - $570. So, they were going to charge me $850 to fix a microwave that cost me about $600 to purchase.

I spoke to two customer service reps and they refused to reason with me.

So, I fired them.