I formally complained with Better Business Bureau and I encourage all these multiple 1 star reviews to do the same. They never solved the problem they charged me over #300.00 to come out and tell me what the issue was I needed a new drum, I waited over a week for the quote on part only to learn they could NOT get the part, the company providing the part WILL NOT supply to them because they are not qualified for their product however they lied to me and said they worked on European appliances and would have no problem. I suspect that's why they never got back to me and after my 4th follow up phone call to them I guess they were desperately trying t to get their hands on a part to make the money off me, however no one will sell to them, even if I purchased the part and had them install the job from parts would not be under warranty as I was told by parts provider that how BAD they are, I also have this in writing from parts provider I can share. So I contacted Appliance repairman with this information and talked to Rabia who claimed to be a supervisor was the rudest arrogant women I have ever encountered, she should be ashamed of how she talked with the public I was trying to explain I would like a credit of $200.00 as the technician could follow through, and I know your company was aware of this fact after what I found out, she just did not care. HARD to believe these people call them self service providers, nothing but FRAUD and LIAR providers, BEWARE do not use this company.
I decided to Google them and WOW I found this, everyone has not good to say how do these people stay in business!! WOW