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Our freezer was not freezing so we called Appliance Repairman. He came on a Wed. and the website stated it would be 80 dollars for the visit and diagnosis. After he "diagnosed" our freezer as needing a new thermostat he made us sign stating it would cost 280 labour to fix. We signed, he "fixed" our freezer, we paid 497.20. He wouldn't allow us to pay by credit card only cash or debit. Now I know why, you can stop credit card payments if you feel the service was unsatisfactory. The repair man left stating that our fridge was working. The next day it was even worse than before. We called back and said the earliest he could come back was the following Monday. By saturday our freezer was becoming warm which was now affecting the coolness of our fridge. We had to put all of our food in a cooler on our deck in the middle of a snow storm to salvage our food and we have 3 kids. We immediattely called customer service and all they told us was the repair man doesn't work on weekends and we will have this conversation after the second visit on Monday. No care at all that my food had to be stored outside. He was to come back on Monday between 4 and 7, he showed up closer to 8. When he did he opened the freezer and I heard him You Tubing how to fix it. He then told me that my compressor was shot and I needed a new one which will cost me a 1000 dollars or more. I asked him why he didn't tell me that 4 days prior and his response was I didn't check. Isn't a repair man supposed to thoroughly check a fridge from top to bottom in order to properly diagnose it? I told him if he had told me the last time that I needed a thermostat AND a new compressor I never would have agreed to any service, gave them the 80 dollars and moved on. Instead they took 500 of my hard earned money and my fridge is left in worse condition than before. If I could give them a Zero rating I would. Never have I come across such hwy robbery. They have scammed so many people, help me to shut down this company so they do not continue to do this to others. They have the worst reviews I have ever seen.
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