Apple

They are overpriced and unreliable. I have had two pairs go down just out of warranty. Limited value

Consistently incorrect information from staff that causes incredibly immeasurable stress and anxiety. Not recommended!

Constantly have fraudulent charges on both of my accounts. Customer service does nothing will be Done to help you.

Rubbish E product would not buy again to anyone thinking of buying don't waste your time and money complete rip off

Okay, this is silly. I created a group of 11 people to communicate concerns about the condition of my father, who is sick with pancreatic cancer. When I wanted to delete it, I couldn't. I tried and finally called my carrier's customer service. After some explanation, they hooked me to Apple Care, who told me there was no way to delete groups because of Android phone numbers connected to it.

What kind of nonsense is that? Sometimes people put things in there by accident, and my people are annoyed. Apple IOS can't handle deleting groups? That seems like basic functionality, and what is it with these companies not doing right by their customers anymore? It's like they just don't care what we're experiencing out here. I bet if they were only Apple devices, I wouldn't be able to delete the group, either... just the conversation itself, but folks can keep putting things in there, which results in you seeing the group again. Sigh

I used to be a software developer & consultant, and back in the day, you couldn't get away with lousing up software functionality or bug fixes. There was a stringent process with releasing software that included individual inspections, QA testing at the department-level, QA testing at the division-level, Alpha testers, then Beta testers. Anything the tests found had to be fixed before anything could be released to the public. NOT ANYMORE! They release crap onto the world and sit back waiting for bug complaints that they deny when you report them over the phone. No paper-trail, because these companies won't let you communicate with them that way about software issues.

Apple's 'Feedback' is a waste of time, too; nobody ever looks at those or responds to them. They need to get their act together, because I could probably write that functionality into their IOS if I knew what language they are using and had access to their source code. A teenager could probably do it, but Apple developers can't? NONSENSE!

As a long time Apple user (very long time, as in an owner of the original 128k Mac back in 1985), it pains me to say I'm done with Apple, and here's why. I currenlty own three Macs, 4 iPads, and 2 iPhones, and over the years I've watched the overall quality of Apple's software and hardware decline, Apple's management concictently ignore its long-time "pro" users, and generally become a market follower, rather than innovator. I have watched Apple release consumer-grade computers and call them "pro," release software updates obviously designed to cripple older products in an effort to force customers to buy new products, and pander to "political correctness" instead of cming up with innovative new products.

In the meantime, competitors, notably Microsoft and the various PC vendors, upped their game considerably, becoming more innovative and producing higer value products as Apple continues to slip. My considered recommendation, if you're looking for a laptop, desktop or smartphone is to do your research and not just blindly buy into Apple's hype. You'll be glad you did.

I visited the Mayfair Wauwatosa Wisconsin Apple store location 12:40 10/22 due to my phone needing to be replaced. When I had walked in not one worker had even looked in my direction the entire time I was in the store. It felt almost as if I was not supposed to be in there. I had to wait for the two employees standing at the front to refrain from speaking for a brief second so I could try and tell them I had a scheduled appointment. Once the man had looked my name up on the iPad he pointed to the wall and sat go wait over there. I was unsure where to even sit as there was a lot of people or how long I was going to have to wait. I drove over an hour in heavy traffic with my 3 month old baby to make it to this appointment. I was completely dismissed over people I was watching just walk in and felt extremely discriminated. I had sat in there a half an hour after my scheduled appointment time before I walked out. Unnoticed mind you and while I was waiting for that half an hour a group of at least 6 apple workers were all just talking and joking at the table in front of me the entire time. It was so very unprofessional and rude I left in tears and will never be back again. I will also possibly be pursuing legal actions just awaiting a call back from my lawyer. It is just so extremely upsetting considering I have been loyal to this company over 10 years and with the high prices of your products and apple care + it should be so much better than this. I do not recall the last time I stepped foot into an establishment that was so full of pure utterly disrespectful employees. Now I will be spending more of my precious time and gas money to go to an entirely different location as well as another day without a phone. This entire weekend has been wasted as well. If the quality of customer service I will be receiving tomorrow is that of the same quality of customer service I recieved today I will be trading my iPhone and Apple Watch in immediately.

Apparently once your phone is locked there is no way to recover it and they don't care they suck lll

Controlling manipulating narcissistic company, they offer the worst service, admit to slowing your phones capacity, literally have made us all thinks it's normal to have an sd card! They are older then the phones, we always had them why do we let them get away with this power control, their email service isn't even a proper email account you HAVE to use an apple device just to sign into your OWN emails, they are thst controlling they can't let you look at your email, NO OTHER COMPANY IN THE WORLD DOES THIS. Apple wouldn't know the true meaning of innovation of it slapped them in the face all the know is how to deceive and manipulate people, if they are so far ahead why on earth can't the EMAIL be logged into, AOL offered more 15 years ago then apple do today hahaha, don't fall for it they look nice and are easy to use but they even act like they own the phone even when it's yours u can't do anything to it without breaking warranty, BUT ITS YOUR PHONE YOU OWN ALL THE PARTS you don't have thst with car warranty, 'sorry mate they're not the tires that we put in it the warranty is void'

Why do we let these massive companies charge us for products that they act like they still own?!

Bring Fortnite back all the other games on the App Store is kinda bad. There's only a few good games but Fortnite is better low diff no cap

I was dumb enough to order an iPhone 14 online and was to do a trade-in for my iPhone 11. I followed all the steps that was given to me for preparing to send it back. I then sent it back. A few days ago. It showed up at my door. One person told me that my refund had expired. The next person told me that I declined the refund and that my activation lock was still on. I went to the link they gave me. And that phone does not show up on my iCloud account nor the Find My page. After talking to three more people, I had someone to tell me that they've got everything set up and for me to do the trade-in. The trade-in went from being $220-$160. Today I received the trade-in kit and then an email from Apple stating that they have attempted to contact me. So I called Apple, after speaking to two more people I was told that I declined the trade-in again and that I was negative. But they would continue to do a trade-in of $160. When I asked when the email was sent to me, he was unable to tell me. I told him that they had something wrong with their system that I have not received an email and that I would not refuse the trade-in. He continued to tell me that their system is flawless and they do not have issues like that. I told him at this point I would rather destroy the phone, then to deal with Apple customer service anymore. He told me I couldn't do that that it would cause chemical leak. The gentleman hung up on me when I told him that I didn't give a flying flip what he said, that Apple system had some kind of flaw or something going wrong. I spent almost 3 hours total with no resolution. I will never again order or deal with Apple online. Apple customer service is horrible.

After three iPhone upgrades to resolve a "bug" in my software & after several in-store visits and several Apple support team consultations,, Apple have admitted that they are aware of this rate software issue however unable to provide a solution or a timeline as to when a solution can be provided (if ever) After over 18montha of back and forth APPLE offered me $300.00 voucher to use in a APPLE STORE! (Being extremely upset, frustrated and disappointed, why would I want to buy another Apple product until this is rectified!

I have just submitted my feedback below, can you please share the below with any senior department you can... I received an auto response after lodging my feedback stating (we can't respond to you directly, however we have taken your feedback on board) Considering the severity of my circumstance & the fact that my passwords, accounts or other personal information could also be sabotaged, this is unacceptable.

I have a lot more to say to the engineers & senior decision makers at Apple however the below was the maximum character count I could type.

"I have been experiencing a severe lag when messaging this lag is now spreading to other apps. I have been appalled with the lack of knowledge, support & outcome to date. I have been informed from a senior member of your apple support team that you are aware of the issue and UNFORTUNATELY have no solution nor able to tell me when I can expect one.
I own 10 apple devices & I run a business from my phone, your faulty product is costing me money & a lot of stress. I want an outcome, I want a solution or I want to be compensated immediately. During a time where technology is being purchased and relied on more than ever and social media & media followed more closely in the current climate, I am hopeful Apple does not want bad publicity. I am prepared to take as much action required to get a resolution immediately as this has cost me a significant loss financially, loss of productivity in my business and my stress levels are at maximum everyday whilst trying to run a business from my phone"

Worst service i have ill never recomend apple customer service are horrible no even a supervisor can help to resolve a issue horrible company

I love Apple and there Products they are excellent and good i use them often, but i never meet steve Jobs.

If Apple is going to play in the financial services industry you need to up your game. You are dealing with people's money and your service is horrible. After being declined on Apple Pay for making a peer to peer payment, I spoke with my bank per the message provided by apple within the app. My bank (Chase) answered the call within seconds, got me to a specialist and resolved any issues on Chase's side. I then was still getting declined due to Apple reversing the charges. I then called Apple to have them resolve their issue. I sat on hold for 12 minutes, then got a a tier 1 agent who then transferred me to tier 2 to hold longer.
A few minutes later I was dropped. I was called back and then continued to sit on hold for another 30 minutes until the tier 2 specialist answered. The tier 2 specialist tried to blame it on my friend whom I was sending money to saying he was declining the transaction. However the Apple Pay app was instantaneously declining the transaction and saying it was the banks fault. Obviously there is a gap in knowledge of their own offering and system. I was then asked to hold longer for a tier 3 agent. The tier 2 agent couldn't tell me how long it was going to take to speak with anyone and just kept saying, "would you be willing to continue to hold"? The tier 2 agent continued to find reasons that were invalid to explain the issue and had no ability to get help. Apple not only had inadequate and inexperienced people for tier 2, they chose to not give them support for a tier 3 or supervisor to help out without waiting in a continuous unadvised hold queue.

This is ridiculous Apple and your service is substandard to PayPal, Venmo, Samsung Pay or just traditional banking. You should be very ashamed Apple.

This is a review of the Apple Developer Program, a nightmare if there ever was one. I have tried to enroll in this program and have jumped thru many hoops but no success - either due to their dynosaurian software run by a useless AI or their deficient staff.

(1) You can not register on Apple Dev Program if your ID and your region doesn't match. So, if you are an American in Sri Lanka and want to register, you are out of luck.

(2) Even if you user VPN and say that you are in USA, the grand AI system will detect it and give you an error called the "Great Unknown" - even their Helpdesk staff can't tell you what the error was.

(3) I finally managed to get thru the door and paid for the program using two phones (one in US, one in Sri Lanka) and then, the Helpdesk struck. They canceled and refunded my Dev Program membership. The reason: I had the wrong region ID. To summarize:

(A) Correct region ID of USA in Sri Lanka = "Great Unknown" error
(B) Incorrect Region ID of Sri Lanka = "Helpdesk Strike"

Either way, you waste tons of time dealing with these nincompoops. How did this company become so successful?

You forgot your information. You go online to input information to get your account reset. You put in the correct information (based on your copy of security answers when making the account and when it was finally resolved after much frustration) and it constantly says you are incorrect and then lock you out. You go in store to ask for help. They make you wait 3hrs for help, okay. You speak to the "geeks" there and they say you need to call in instead of speaking to them. Okay. You call in, the phone representative tells you (on speaker phone) that you should go to the store "geeks," store "geek" is freaking out and pushing responsibility to the phone representative. After them talking and arguing, the phone representative helps you to send in a reset request. The request makes you go back online and put in the same darn information, but surprisingly this time it works.

THERE HAS TO BE AN EASIER WAY FOR CUSTOMERS TO RESET THEIR STUFF WITHOUT HAVE TO GO THROUGH SO MANY CHANNELS (ESPECIALLY WHEN THEY WERE RIGHT THE FIRST TIME)