Apple

Orse nightmare
I'm so speechless right now. I ordered an iPhone 13 pro max on the 30th of March and was suppose to delivered on the 31st because it was the next day delivery. Today is 7th of April and still haven't receive my phone yet.
They kept lying and saying it's out for delivery but when I check the next day on the 31st they change the delivery date to the 4th of April. When I check back on April 4th it said out for delivery but I never received it. I check on April 5th and it said the item was on hold. When I called and complained they said that the phone got lost on the truck and they will replace it and should be expecting it by the 6 of April. Today is April 7th still haven't received it yet and they can't located the phone. I'm so devastating. This is not what I expected from a big company like Apple. I'm using a cracked phone and almost cut my finger because I still haven't receive my phone yet to replace my broken phone. This is unacceptable. Apple has the worse customer service ever. I should've order my phone through T-Mobile and I would never experience this. I paid so much money almost $1300 phone and this is what I'm experiencing. Apple did not meet my expectations. This is why I will never purchase any items from them.

Complete joke having to wait 72 hrs if you forget you password. Never buying any apple products again

New phone with a speaker issue. Come to find out my carrier can't touch the phone. Only APPLE can troubleshoot or replace a phone that is purchased and I only had the device for 3wks. So I make a an appointment to see the apple super agents a week later. By then they tell me my 30 day return has expired. But they might be able to fix the problem if they reprogrammed the phone with factory settings. But I had to purchase 99 cents worth of data to have room for back up. Reset was done and it didn't work. Was told best thing is ti upgrade to a 14 and eat your losses. Which I refused to do. A month later I was charged another 99 cents for data storage. Unknowingly the 99 cent purchase is for life. They fail to tell you that at the Apple Store. I am thinking to myself how many 99cents a month they are sticking to people and how many crappy phones they have sold to people. This is probably the most corrupt company I have ever seen! Neeedless to say this is my last IPhone or anything to do with apple. They have lost their direction. From ingenuity to thievery!

Had a problem with my subscription and the customer representative helped me asap. The best ever! Thanks Apple!

I made a purchase of two very expensive Hermès Apple Watch 40mm and 44mm all on the same order on December 16th. Sure enough, 2 days later my order arrived BUT with only one Hermès Apple Watch. It's been 10 days since I ordered them and here I am, after Christmas, still waiting. It's not ok for Apple to say "there's nothing we can do" when in fact there is. I get it if you're a small company, but you're not! Apple should have worked with UPS insurance directly and sent the unhappy customer (ME) a new shipment without the blink of an eye. Why must I wait for something to be investigated (without an update since the 21st might I add. It's the 26th now) when I'm the customer, that's not customer service and Apple should know better than to allow this to happen knowing Id end up coming here to write a nasty review on them. I called tonight to try cancelling the order so they can figure it out without me involved and I can just order another and have it be here in 2 days time, but no, can't do that. Apple I was a loyal customer for 25 years and now I've been rubbed the wrong way. Fix your issues, you have too much money to worry about things like this to not do right by the customer. Figure it out with UPS if they are late, we all know they lost it and are just delaying the inevitable at this point so they don't owe $1,400. Unbelievable.

Never EVER buying an apple product again due to policy and training practices robbing their own customers and not working to keep them satisfied. Called to cancel airpod replacement order after making the order but it was delivered to me anyway. Here's what happed. Was specifically told i could cancel the order if i found missing item at the time i ordered item on 5/14. Called to cancel the order same day on 5/14 as i found my airpod. I wasn't told this was not possible and was actually told the order is canceled. To my sprise, item was delivered. Called after delivery on 5/18 to refund and was told item is final sale. No resolution was given. Basically out 100$ because failure of reps to give me accurate information and because of apple's non-refund policy on replacements (that was never told to me, or written on the website, or written in my confirmation email). No other resolution or option was given because it's assumed i will continue to buy apple products. I rarely complain about service and level of care, but this was the worst experience i have had in years. I will be sharing this story with others and i will not buy apple products. A good company would care about their reputation and their customers. It's common sense. Review individual cases, be flexible on the return policy, and fix problems YOUR employees created.

I have been a Apple customer for over 15 years. The Apple products I currently own are: an iPad Pro 12.9 2nd generation, an Apple Pencil, an iPhone XS, Aipords first generation, Beats Studio 3. I used to own a Macbook Pro 15" 2018 full specification laptop. I have had nothin but incredible customer service with Apple.

The only issue I had was that I wanted to play AAA games on the go and I need a Windows gaming laptop for that. To solve this problem, I sold my Macbook Pro at a great price (Apple products keep their value more than the competition) and I bought an affordable Dell gaming laptop.

Being introduce to the horrible customer service from the PC World made me instantly regret my decision (especially since Dell is rated as having one of the worse customer service experience ever).

I plan on selling my gaming laptop and coming back to Apple.

Apple might not have the best products for all of our needs, but one thing is for sure their customer service and their resell value beat the competitions, hands down.

Apple iphones are SO overpriced for an inferior product, why do people like them? Must be status.

I'm a Mac guy since the Quadra & tried iPhone years ago but found it vastly inferior to Android.

So recently I had to replace my android and tried an entry level iPhone 6, but it kept crashing.

So I upgraded to the iPhone SE in the hopes a 2020 model model with an A13 chip would work. (Surely every iPhone enthusiast had a reason for their hysteria?)

The SE is SO SMALL only an infant could use the screen! IOS is still like dragging a stick in tar. The learning curve is insane so I downloaded the •1200 page• instruction manual. Almost NOTHING is intuitive. Everything is arbitrary.

I then tried to upgrade to a $1200 iPhone 12 so I could at least see the screen. Couldn't. Waiting list.

I paid the $45 restocking fee, and bought a $150 Samsung while I waited... But wait! The temporary Android was infinitely more functional, had 3 cameras and a huge screen.

It also screen cast w/o Apple's $50 adapter. Storage was user upgradable. A few experts need powerful field computers in their phones but for EVERYONE else only running social media aps, WHY WHY WHY do people pay so much for fascist Apple iOS?

MUST BE A SOCIAL THING for millennials and egos.