Apple

I ordered 2 iPhones 12 pro max on November 6. A couple of days ago Apple authorized the withdraw of an amount corresponding to one of the 2 phones only, then, they tried mistakenly to authorize an amount much higher than the remaining due amount (declined due to insufficient funds.) I called them many times (apple customer care do not work on weekends in some countries!) The first time I reached them, hey opened a case and promised will be taken care in one business day. The second time I called, the operator said that the accounting team replied that the system will mistakenly continue the attempt of withdrawing the wrong amount; while holding the amount of one device, the system will try to charge the full 2 devices amount throughout a week, after that the order will be cancelled! They can do nothing about it, and I have to wait 7 days to get a reply from a customer care supervisor. I felt that the operator was very happy to cancel the order when I proposed so; the condition for me to cancel my order was to receive an email with the transcript of our full discussion to reserve my rights.
Apple were trying to show that these mistakes are easy and normal ones, there are similar cases, they are not prompt to solve similar cases quickly, and they are ready to get rid of a problem by getting rid of the customer.

The only complaint I have: is that butterfly keyboard issue on my new MacBook Pro 15'' 2017.
Apple, really? I have a $2000 computer for work, and that keyboard imperfection is driving me crazy

Bought an Iphone 12 pro and it worked only for 1.5 years although I kept it in great condition, it didn't even have a scratch! Do not believe the hype!
3 days ago it just died out of the blue!
I called Apple customer service and the told me it was out of warranty and they couldn't do anything. Moreover when I told their customer service if it is possible a phone that costs 1k to die just like that out of the blue the representative told me arrogantly that yes its normal. I am curious if they know that their customer service say that their products are so $#*!ty that they last only 1.5 years. Thats a hell of customer service well done apple. They sell faulty, glitchy phones and they don't do the bare minimum for their customers.
Do not fall for Apple's lies
If I had purchased a cheap phone I am sure it would be working for years! I am not doing the same mistake AGAIN I was a big fan and a loyal customer for 10 years but after that they don't exist to me!
I will switch to samsung or xiaomi at least their products don't die after 1.5 years just like that!
Spread the word!

Apple is the best company that makes the best tech of all time. But the only con is there is no apple store in kingston Ontario! Please apple make an apple store in kingston ON

Dear all,

I am writing this review by my own after getting frustrated by service of apple, I got the problem in my iPhone in Lockdown due to Covid-19, and my warranty expired on 5th may I visited apple store on 12-13 May, they told me to email apple, I twitted apple and I got a call from Apple support, they have done my appointment of Saturday i. E 30th *******@3PM. When I visited the apple service partner they told me we are not working after 1 Pm.
I am like football, going to the courts only.

As I mentioned in starting that my phone is not in warranty and I got a problem in my device in lockdown bcz of Quarantine I am unable to call u, before warranty expired, Now tell me Can you guys help me to get repair my phone with no repairing cost, or what. They kept me hold on call for 2 hr. And the funny thing you know, when your warranty gets expired then only your phone will start giving you the problems

Apple is a bunch of thief's, I can't take my card off file, and it keeps getting random charges, I had to pull my account dry to keep Apple from robing me of every cent I had. WHICH IS NOT A PROBLEM/WORRY CUSTOMERS SHOULD HVE WITH A "LEGITIMATE" BUSINESS. Needless to say I'm never dealing with these crooks again

Have been an Apple user for years, am on my 4th IPhone and I have a MAC. There seem to be more and more issues with Apple updates and after the mess with the iPhone 6; hard to trust Apple. But their support is dreadful. It's a business model similar to Comcast or Verizon. Yes response is quick and friendly, but if you have any tech knowledge; you quickly realize calling APPLE is an exercise of endurance. I had what started as a simple iPhone/Mac synching problem that ended up with over 12 hours logged in support calls and a trip to the "Genuis Bar". Tip, there are no geniuses at the Genuis bar. What they do with Support is make you repeat the story endlessly and then reboot your phone (like I didn't do that before I called) and send you to a "second tier" rep. Ultimately they resolve nothing. I called Apple so many times I actually have my WIFI password memorized. That is scary. My phone was working fine before last month's 12.4 iOS update. There is a reason Apple stock is way down, Apple products are fine until there is a problem.

I have Apple care + and I had scheduled an appointment to repair an AirPod that wouldn't connect but the day of the appointment I had lost the AirPod. The day the replacement was delivered I found the AirPod and instead on just trouble shooting it right there they wanted me to wait another two weeks. But I had waited 2 weeks just for this appointment. I paid $96 for one AirPod Apple is a ripoff. When I called customer service they said that I could go in and just swap it out but when I got in store I was told something completely different.

So i left apple because they have some of the most annoying ways of doing business and they have no regard for the situation that they put you in. I left apple because i would cancel the subscription and would still get charged multiple time which did NOT stop after I left them. Between me and my husband we had to call apple to get a refund over a subscription that they supposedly canceled the first 100 times. But this last time I called for a refund was a time I was very low on funds and did surveys to get the funds to feed my kids. I had 10 dollars. Apple decided to snatch 7.57 out of the only ten dollars I had. I called them in an outrage and they had absolutely no sympathy for their mistake and if that was NOT the worst thing I got transferred around had to explain my story to 7 different people and they did not do anything to help. I will never purchase anything else from their faulty a@@ hell I wont even buy a real apple to eat after that situation. I plan to post this situation on every website.

Published review 5/26/18
I went in today with a problem and apple wanted to give me another one instead. My iphone 7 plus does not connect to internet through wifi not data! The phone is cosmetically brand new and only had that issue! Which it is still under warranty! They wanted to give me a loaner phone and take mine in for 10-12 days! You may say thats fine! But if something happens to that loaner phone even a single scratch you pay for it! They refuse to swap the phone under the warranty and even the costumer service supervisor refused as well! That he was the last resource and that was it! Apple is no longer the company that i started to use back in 2007! Where you had a problem and they will make it easier for you as a costumer! Now is like it nor not either you get screwed or you do! They dont care anymore! It was unreasonable for me to take a liability on a borrowed phone while they fix my phone that i had still under the warranty! A less that a year old phone should not have this problem