Ladys A.

Published review 5/26/18
I went in today with a problem and apple wanted to give me another one instead. My iphone 7 plus does not connect to internet through wifi not data! The phone is cosmetically brand new and only had that issue! Which it is still under warranty! They wanted to give me a loaner phone and take mine in for 10-12 days! You may say thats fine! But if something happens to that loaner phone even a single scratch you pay for it! They refuse to swap the phone under the warranty and even the costumer service supervisor refused as well! That he was the last resource and that was it! Apple is no longer the company that i started to use back in 2007! Where you had a problem and they will make it easier for you as a costumer! Now is like it nor not either you get screwed or you do! They dont care anymore! It was unreasonable for me to take a liability on a borrowed phone while they fix my phone that i had still under the warranty! A less that a year old phone should not have this problem