AnyVan

Thomas and colleague did an absolutely fantastic job! We're elderly and needed a l. Arge, heavy 3 piece suite moving to our garage for collection at a later date. They were friendly, fast and polite! Would highly recommend this company. Thank you!

Van and drivers turned up on time. Had a different job list to the one I had updated online. Was charged £280 extra instead of £60 for a few extra items! Customer services - I had to contact on four occasions before being told there would be no refund as it was my fault I hadn't clarified the changes! No insight into my perspective, their faulty website or the stress and out of proportion extra charge. Very disappointing. I never leave bad reviews - but this feels such a rip off!

Booked a time slot which they arrived 4 hours late for, rushed the job, communication was poor, our drivers couldn't speak English and so communication was extremely difficult, left a car full of items to move ourselves. And we missed our deadline to hand our keys into our old landlord. Absolutely horrendous support afterwards.

Strapping our belongings to a dead horse and dragging it along the road with two broken arms would have been a far easier experience.

Horrendous service, damaged furniture

Horrendous service! Please don't use this company. We had our bed, arm chair and dining table damaged. My entire jewellery box drop all over the drive. We had to cut up our throws to use as floor coverings as they wouldn't take shoes off or wear boot covers. We paid for dismantling but they turned up with no tools. I went back and forth with anyvan to seek compensation and ended up with nothing. Even if you have before photos they don't accept them as they need to be date stamped. Im amazed to see so many good reviews. We must have been the unlucky ones. I can accept that anyvan are technically the middle man but they took no responsibility to assist with rectifying the damage and loss that we suffered.

Completely untrustworthy company. Booking made online and while I indicated that there is a lift at the delivery location they called me the day before to tell me there will be an additional cost involved because: the carrier would have to "lift" the item to put them in the lift. How ridiculous is that!?! And for a small fridge? This is a joke. Do not book online, call if you don't have another option and ask for ALL the costs involved. Who knows maybe if the driver sweats too much you will need to pay for a water bottle too.
And to top everything up on the phone the service lady was trying to convince me that I was wrong and stupid for not understanding properly the costs. I have an email that says exactly what the service includes by the way.

Really quick and efficient. Great customer service. When the original driver couldn't get here on time they immediately got me a new one who arrived spot on time. Lovely man who was so respectful and helpful. I will definitely use this company again.
Special thanks to Ion the driver. He was fantastic.

I paid £3,200 in advance for a complete house removal. I frequently updated Anyvan prior to the move with additional items for which extras were added to the quote. On the day the vans provided were hopelessly too small. Took eight hours to load the first van! That was impounded by the police for being overloaded and my belongings were not delivered until SIX days after collection! Some of my belongings had to be moved by my family to their homes because of the necessity of clearing the property for occupation of the new owners on the follwing day. A significant number of items were damaged, some beyond repair, and others have completely disappeared. Avoid this total shower like the plague!

Scratches on my furniture after dragging not lifting the top section of my display cabinet. The two removal men were told 3 times to lift the top but this was totally ignored. I informed the company before the furniture was moved to the destination point. I thought at the time that something would be done - not likely. I have sent photos of the damage and basically it's my word against the transport provider NOT Anyvan. Although the men said they couldn't see any damage until the top was removed, that was because they weren't there. The top sits back from the base so there is a 2 inch gap (where some of the scratches has been caused). Don't think that you are dealing with Anyvan, they have just made themselves a middle man! I even provided a duvet to protect my furniture whilst it was in transit. Avoid this shambles of a company like the plague if you value your property!

They offer a automated online portal to book your delivery and then when you cancel with their very simple cancellation button they keep your money with no warning this is just after booking the delivery by about 30mins. Seriously this is daylight robbery and consumer fraud!

They should be closed down no British company that deals on this scale with delivery should be able to conduct itself with such a low level of customer care these guys are perfect suited scumbags. Avoid Avoid Avoid!

I needed a Welsh dresser collected and delivered to me. I was given incorrect dimensions as it was much larger also I wasn't informed that it had to be dismantled! A further problem was it had to be collected that afternoon. Anyvan were able to rearrange delivery, dismantle and deliver all within a 4 hour time frame. Both driver and assistant then had to take the item through the back of my house and into the garage, which wasn't easy. So all I can say is job well done.

I opted for Anyvan as they could guarantee my furniture would be delivered the next day before visitors arrived. I did not realise but I was charged for opting for a morning delivery.
Half an hour before the mid day cut off, I received a call to say they couldn t keep you the schedule and asked if I wanted to cancel my booking or should they try to get a van for a before 4 pm delivery.
They had taken my booking despite not having the facility to guarantee it. As it was my furniture arrived in an unmarked van. Anyvan had farmed the work out to a small independent who got to the furniture shop ten minutes before it closed.
An expensive service that was not fulfilled. Never again.