First of all, I wrote to them bc I was unhappy that they were selling fur, and their response was that it was a mistake. I guess they think consumers are stupid.
Further to the above, I placed an order with them for a rug. They sent me the wrong rug TWICE. So, twice, I had to wrap the rug back up and drag it outside to be picked up. The CS person I dealt with was unbelievably stupid. I had to repeat myself often, and she was nonresponsive to emails. I finally had to contact my bank and the consumer protection agency to get my money back after 10 weeks.
Their response to the consumer complaint was rife with lies.
Very, very dishonest.
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