On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company enjoys a generally positive reputation, with many customers praising the quality of its clothing, fast shipping, and extensive product range at competitive prices. Customer service is often highlighted for its responsiveness and helpfulness, which enhances the shopping experience. However, concerns regarding return processes and difficulties in obtaining refunds are prevalent, as customers report challenges with shipping items back to China and the associated costs. Overall, while the company excels in product quality and service efficiency, improvements in the return policy could significantly enhance customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
It is the first time I have contact with your shop but I was disappointed that it took so long to get
Attentin from Annie.
It is the first time I have contact with your shop and I would say so far
So good!
Their products are cheaply made and do not match the website description. In addition to that, one of my items arrived torn and I was told that I would have to pay for return shipping in order to receive a refund for the item and that is only AFTER they have received it back. I guess if my damaged item (their fault) gets lost in shipping, then I just have to eat that cost.
They also sent me the wrong color of shoes and then told me I would have to return them to get my money back.
Buyer Beware. It's not worth it!
Order shipment took nearly a month to be delivered, shirt fabric irritated my skin, shoes arrived a few days later and were too short. Want refund on shoes or mail back.
Nice selection of larger size womens clothing
I have been using this website for a long time and have always received my packages on time. I love the quality of the clothes
Honestly save your money and don't buy anything from this website
The clothes do not represent anything seen on the website
The clothes are made poorly and the material is inferior quality
If you want to send the goods back good luck it will not happen
I have just had my goods returned to me again
Pick anywhere else
This is absolute rubbish
So far so good! Great prices, options and discounts. Still waiting for the arrival of an order so I can only comment on the shopping experience.
The dress arrived and it's very pretty! It's a good fit with the exception of the length. It is at least 6" too long so I will need to have it hemmed. I don't really mind spending extra for the tailoring as the price of the dress was very reasonable.
So for so good! Great prices, options and discounts. Still waiting for the arrival of an order so I can only comment on the shopping experience.
I order two dress that were show with a 2 layer skirt. Got them and they were quit different. I asked them to call tag them and they said I had to pay return shipping to Asia. They lied and I should pay?
I'm a first time customer & this was delightful shopping experience.
I'm a first time customer & this was delightful shopping experience.
Because of difficulty with screens opening a closing, multiples of single orders were placed. Tracking informaiton link opened to page not available.
The pop up the interferes with shopping.
Product Information
I was expecting the material was cotton so I was hoping that it should be comfortable.
I really love ordering clothes at this online boutique. The blouses are of great quality and the shipment is always punctual. I recommend the service.
Because you are not in the United States and in the UK, I had to contact my bank and it took awhile then I had to re-order
Because you are not in the United States and in the UK, I had to contact my bank and it took awhile then I had to re-order
I LOVE the fact that you have cotton maxi dresses! They're hard to find!
I LOVE the fact that you have cotton maxi dresses! They're hard to find!
Inexpensive, wide range, speedy delivery and some unique items that gets many compliments when I wear them!
Inexpensive, wide range, speedy delivery.
I found the website a bit clunky to navigate. The 'add to cart' button didn't appear unless I registered, exited the page and then logged again. It would nice to have photos of the backsides of these clothes. The sizing from item to item is bizarre. Some tops, comparably shaped, have a size small with 13" wide shoulders others with 19" shoulders. The look is fun and I'm hopeful items will fit.
Of the four shirts ordered, one fit. None of the shirts is made of the fabric listed.
It is unlikely I would shop here again.
I found the website a bit clunky to navigate. The 'add to cart' button didn't appear unless I registered, exited the page and then logged again. It would nice to have photos of the backsides of these clothes. The sizing from item to item is bizarre. Some tops, comparably shaped, have a size small with 13" wide shoulders others with 19" shoulders. The look is fun and I'm hopeful items will fit.
Just wished there were more styles in my size. I have noticed of recent that annie have started to put out a few more larger sizes. I have only had one mis-sized dress as I ordered 5x but what I got was more of a size 2x. Other than this one mishap all my dresses were perfect in size.
Just wished there were more styles in my size
Very easy to shop and pay. Pictures match product.
I ordered a dress on the internet here for my mother, which is size 16 in black. She never wears dresses, but this dress couldn't have been more perfect for her. It is even more beautiful in person with the work of the beads on the shoulders. Wonderful.
Expensive shipping, but very beautiful items at affordable prices.
Expensive shipping, but very beautiful items at affordable prices.
I ordered two blouses and the first one finally came. It's a lovely floral pattern but the cut in the front is way too low and I will have to make another button hole to cover up my breasts. The material is polyester I believe or some sort of rayon. I wish this would have been stated. How do I wash it. There is no tag. When is my other blouse coming?
I like to see shipping costs up front. I tried to CHAT to find this information out but the agent said they didn't have that info and that I had to fill out all information to get to that point. I don't like unknowns. I liked the blouses so much I decided to buy them anyway. I also don't like 20-30 days for delivery. Is this coming from China?
Answer: The return address on the package is New Jersey but if you want to return it, it has to go to China. That costs about $25 in shipping
Answer: To hell with the Attorney General, that office is going to do zip for you. Contact the credit card company or Paypal, tell them what happened and they'll refund your money and take it up with AnnieCloth themselves.
Answer: All items are shipped from China. If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Anniecloth
Answer: Save your questions on how to order the correct size and just DON'T order from them, the quality is crap. I sent pics of what I received versus how they are portrayed on their site and their reply did not answer to my issue of the quality, but to the cost of the return and how the return cost to CHINA is the customers responsibility. Please take heart to the reviews you are seeing from those of us who have already been scammed by them and avoid the temptation of the low prices. You get what you pay for!
Answer: Hello everyone, honestly Americans just need to stick to buying in our country America. And we need to see how we can have international trade BAND... Completely. Point blank. They can buy from us only. Annie Cloth. Wow... And another thing did anyone paying attention to at least give of the positive reviews from Annie Cloth's customers. One customer said that she received help on a return by customer service of Annie Cloth and she returned the items to the address they giving her and she was able to get her refund. Now. My question is how is that out of 500 customers reviews from multiple sites say the same things and all had the exact experience. Negitave and posted a bad review. Dont listen to those positive reviews. Annie Cloth are posting fake positive reviews to help them get customers.
Answer: They want to rip you off! They do not want to give you a refund!
Answer: It is not only for large size women. Size of items from different designers differ. So you cannot choose the size according you usually wear. You should refer to size chart to check the measurement. If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Anniecloth
Answer: Sorry for all inconvenience. Could you tell us your order number so that we can check and handle this issue for you? We valued your business and we will try our best to help you resolve the problem. If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Anniecloth
Answer: Sorry for all inconvenience. Could you tell us your order number so that we can check and handle this issue for you? We valued your business and we will try our best to help you resolve the problem. If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Anniecloth
Answer: O-M-G! SCAMMIE-CLOTH! Soooooooooo very much a scam. Don't think for ONE MOMENT that you will be one of the "lucky ones" & get the clothing you viewed on their site. It doesn't exist there. If you get ANYTHING, it will be a chinese knock-off of reputable clothing, pure unadulterated junk. IF you get it at all. They will not accept any returns & if you sre persistent enough, will offer you $5 To keep it and have it "altered". This site, NoraCora & others are rotating scam sites. Do your homework & I'm sorry you spent $700.