On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company enjoys a generally positive reputation, with many customers praising the quality of its clothing, fast shipping, and extensive product range at competitive prices. Customer service is often highlighted for its responsiveness and helpfulness, which enhances the shopping experience. However, concerns regarding return processes and difficulties in obtaining refunds are prevalent, as customers report challenges with shipping items back to China and the associated costs. Overall, while the company excels in product quality and service efficiency, improvements in the return policy could significantly enhance customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Received 2 of the 3 items ordered, very pleased with one top returning the other, just not to my liking
Knowing the styles I was looking for on this website made it easier, as well as scrolling through similar elements that matched the style. All clothes available. The quality of wear is extremely reliable to last.
Customer service is not as I expected.
Returning and exchanging merchandise should not be so difficult
I really wanted the merchandise but the sizing is off.
Not now please let me see your service and merchandise
Never received the cute earrings as a free gift for ordering $90.00 of clothing, was told to nevermind this cause they were a free gift, which prompted me to buy from them in the first place. They should have resent the earrings, out of appreciation for ordering as many items that I did. Beware... clothing is not as pictured, sizes are not true, some material is very cheap, I didn't return anything knowing that a refund would probably never occur. Will NOT do business with a company that doesn't put the customer first... SHAME!
Neat clothing, reasonably priced, hope the all fit well with size guide accuracy... will give more feedback once received.
Great great great great great great great great great
Great great great great great great great great great
I've been ordering from them for a long time and not only do I get my package on time or earlier, but the customer service is easy and fabulous. Their size charts are very accurate and all the clothes are well made and last long. My only comment (which is not bad just to keep in mind) but if it says "super low cut" it is VERY low cut haha! Buy here, you won't regret it
Confusing with the free shipping based on final sales and the gifts thing is confusing.
Confusing with the free shipping based on final sales and the gifts thing is confusing.
Please tell me if any chance i can return for exchange.
Pretty high shipping charges... was close to changing my mind... but i like the shirt.
Pretty high shipping charges... was close to changing my mind... but i like the shirt.
Great customer service at this online boutique, very responsive and attentive, the order I made for delivery was fast since I didn't have to wait too long, I really liked the jumpsuit I bought.
The fabric is sleazy. I was hoping for a nice cotton but it's rather shiny and seems cheap. Prints are "blurry" and look better from a distance. If I had seen them in person I would not have purchased them.
Materials are not as described. No customer service. No phone number to contact customer service. Email replied by robot. Robot replied with standard message only. Requested return label. Robot did not respond to my response.
Nice selection and the prices are reasonalbe. Customer service responded and chat promptly.
Both shirts arrived within reasonable time. Both were sized XL however the difference was significant. One fit and the second was perhaps only a Large.
Pretty clothes. Lets see if it comes in time, or back ordered..
Am used to Amazon and I shop with prime, so I get stuff next day. Was very disappointed that I couldn't pay for faster shipping. It was an important event for my granddaughter and she needed it faster.
Disappointed there was no faster shipping option!
I was very satisfied with the clothes but I was charged for a shirt I didn't receive.
The email I was sent said it was either out of stock or discontinued.
I was not refunded the money.
I am always very satisfied with the quality of the products in this online boutique. They are comfortable and last for years. I will not buy any other brand of clothing on the web Fantastic variety of styles and colors!
I thought the t-shirt was so cute because of the cut of the bottom, but the one I received is different than the picture. The fabric is also some kind of synthetic nylon and I thought it would be polyester or cotton. I also ordered some shoes and they look a little different than the ones pictured. The ones I received have a large white sole on them which I didn't see in the picture. I will be returning both.
Shopping experience great. Was surprised at shipping cost, a little higher than I expected, but not out of
I bought several blouses last year for my family around the same time, more exactly for the clan of grandmothers. I bought them online. One of my aunts, who has gathered our ancestors, was amazed and loves them. This year I got another design that I am sure you will love.
Very good except for your CONSTANT pop up window to accept mailings from your company While shopping and browsing. It covers my cell screen. Frustrating!
Very good except for your CONSTANT pop up window to accept mailings from your company While shopping and browsing. It covers my cell screen. Frustrating!
The blouse is not cotton and looks completely different in person. I am giving it to charity. I do not understand how the shoes can be described as having arch support when they are completely flat. They are okay... I would have liked them a bit longer. I should know better than to order from companies like this. The only plus is that the delivery was quicker than I expected. I will not order again from this company.
Answer: The return address on the package is New Jersey but if you want to return it, it has to go to China. That costs about $25 in shipping
Answer: To hell with the Attorney General, that office is going to do zip for you. Contact the credit card company or Paypal, tell them what happened and they'll refund your money and take it up with AnnieCloth themselves.
Answer: All items are shipped from China. If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Anniecloth
Answer: Save your questions on how to order the correct size and just DON'T order from them, the quality is crap. I sent pics of what I received versus how they are portrayed on their site and their reply did not answer to my issue of the quality, but to the cost of the return and how the return cost to CHINA is the customers responsibility. Please take heart to the reviews you are seeing from those of us who have already been scammed by them and avoid the temptation of the low prices. You get what you pay for!
Answer: Hello everyone, honestly Americans just need to stick to buying in our country America. And we need to see how we can have international trade BAND... Completely. Point blank. They can buy from us only. Annie Cloth. Wow... And another thing did anyone paying attention to at least give of the positive reviews from Annie Cloth's customers. One customer said that she received help on a return by customer service of Annie Cloth and she returned the items to the address they giving her and she was able to get her refund. Now. My question is how is that out of 500 customers reviews from multiple sites say the same things and all had the exact experience. Negitave and posted a bad review. Dont listen to those positive reviews. Annie Cloth are posting fake positive reviews to help them get customers.
Answer: They want to rip you off! They do not want to give you a refund!
Answer: It is not only for large size women. Size of items from different designers differ. So you cannot choose the size according you usually wear. You should refer to size chart to check the measurement. If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Anniecloth
Answer: Sorry for all inconvenience. Could you tell us your order number so that we can check and handle this issue for you? We valued your business and we will try our best to help you resolve the problem. If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Anniecloth
Answer: Sorry for all inconvenience. Could you tell us your order number so that we can check and handle this issue for you? We valued your business and we will try our best to help you resolve the problem. If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Anniecloth
Answer: O-M-G! SCAMMIE-CLOTH! Soooooooooo very much a scam. Don't think for ONE MOMENT that you will be one of the "lucky ones" & get the clothing you viewed on their site. It doesn't exist there. If you get ANYTHING, it will be a chinese knock-off of reputable clothing, pure unadulterated junk. IF you get it at all. They will not accept any returns & if you sre persistent enough, will offer you $5 To keep it and have it "altered". This site, NoraCora & others are rotating scam sites. Do your homework & I'm sorry you spent $700.