The company enjoys a generally positive reputation, with many customers praising the quality of its clothing, fast shipping, and extensive product range at competitive prices. Customer service is often highlighted for its responsiveness and helpfulness, which enhances the shopping experience. However, concerns regarding return processes and difficulties in obtaining refunds are prevalent, as customers report challenges with shipping items back to China and the associated costs. Overall, while the company excels in product quality and service efficiency, improvements in the return policy could significantly enhance customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
Love the clothes, if I would have known that it was coming from China I would have not have ordered I really do not want to support child labor or China in general it would have been nice to know where the stuff was made before I ordered I hope China is not your only supplier.
The clothes were not true to size, at least for Americans. Maybe they fit in China. Also the earrings were junky. I would have returned the whole package but it would have cost me more to ship to China than items were worth. Buyer beware: Read return policy very carefully!
Great selection and coupons but don't like spending $23 on shipping
Disappointed that the dress did not look like what was shown in the catalogue. The catalogue made the inserts appear to be done in silver instead of the actual animal print. Did not like the dress at all.
The Christmas Shirt, however, was even cuter than it was shown in the catalogue.
Shipping was slow and they didn't look on me the way I thought they would. Some of the materials used weren't what I expected. Some of the things I ordered just didn't look good on me, they are very cute on-line though.
Return postage not worth shipping back. Zipper on one side of neck front extends above neckline of jacket by a quarter of an inch. Unacceptable for sure.
I definitely recommend buying clothes on this website. You can trust them 100%. Your support responds very quickly to emails and resolves all issues positively.
Very easy. Beautiful items. Seller highly recommended.
This is my 3rd. Order from you. Getting to understand more how to do it. I don't do much on my computer. Green tones that I don't like and am going to try to sale it since your sizes are all over and your shipping back to you sounded hard! I like the
Sorry for any inconvenience caused.
But as we check, you have got the corect color.
Cotton Long Sleeve Shirts & Tops
Color: As Picture (rust in the picture)
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@anniecloth.com or by chat online.
Anniecloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
This is my 3rd. Order from you. Getting to understand more how to do it. I don't do much on my computer.
Confusing discounts and codes. New clients are supposed to get a discount, that did not happen. Sizing of tops too varied. Cannot depend on the size of an item to be consistent. Some items really seemed cheap. Not interested in clothing that looks and feels tacky.
Sorry for any inconvenience caused.
Upon checking, you`ve enjoyed another discount. Please note multiple discount codes cannot be used at the same time. Sorry for misunderstanding.
FYI. Regarding the promo code, you`ll need to enter the code number before you checkout, and then click Apply to activate the use. Please make sure the discount code number which you input is correct.
If you forgot to input the code number, you`ll miss the chance to enjoy corresponding discounts. Also, pre-sale, flash sale and final sale items cannot be combined with any other discounts.
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@anniecloth.com or by chat online.
Stay safe and have a good day!
Reading some of the mixed reviews I just wanted to put down my two cents, I have ordered from this website 3 times so far and have not been disappointed in the quality or size (dresses, swimwear, lingerie, jewelry) yet. Unfortunately due to the pandemic shipping is taking much longer (I can't say how fast it was before the pandemic because I only started shipping once it started lol) but I want to confirm for others that it may take around 2 weeks to to receive. Be patient, you won't regret it! Yes I gave up on contacting someone, it seems like they literally have EVERYTHING automated. I cannot complain about the price I pay.
Took many weeks to receive product. Obviously not shipped from the U.S.
I love the ease and selections you have. I just liked what I saw
First time I am buying off this website. Was nervous about receiving the items but they delivered on that- well done
Sorry that you are not satisfied with the item(s).
Your claim/complaint/feedback is very important to us and to our designers. We welcome and appreciate all suggestions to improve our products and services.
We will do our best to address your concerns and serve your fashion needs.
Good - just hopefully receive all the items and they are good quality. First time I am buying off this website
Love your clothes and shoes! The southwestern designs are some of my favorites.
Selection & sale prices are great! Thanks!
I ordered 2 dresses only got 1 so far. This one I received is a pretty dress and fixs great I would have loved for the material to be a little thicker. But all in all for the price I got exactly what I expected. Can't wait to get the other dress.
Fast and easy! Great selection. Product was as described.
Great experience choosing and checking out. Fantastic prices, enjoyed the many choices. Laughed a lot too... so cute.
Hard to follow order process. Transit time was a lot longer than expected
Sorry for the inconvenience!
Could you please send us more details about the navigation problem to check?
If you run into any issues, please do not hesitate to contact us at service@anniecloth.com.
The size chart was incorrect and neither shirt fit! Very disappointed!
Answer: The return address on the package is New Jersey but if you want to return it, it has to go to China. That costs about $25 in shipping
Answer: To hell with the Attorney General, that office is going to do zip for you. Contact the credit card company or Paypal, tell them what happened and they'll refund your money and take it up with AnnieCloth themselves.
Answer: All items are shipped from China. If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Anniecloth
Answer: Save your questions on how to order the correct size and just DON'T order from them, the quality is crap. I sent pics of what I received versus how they are portrayed on their site and their reply did not answer to my issue of the quality, but to the cost of the return and how the return cost to CHINA is the customers responsibility. Please take heart to the reviews you are seeing from those of us who have already been scammed by them and avoid the temptation of the low prices. You get what you pay for!
Answer: Hello everyone, honestly Americans just need to stick to buying in our country America. And we need to see how we can have international trade BAND... Completely. Point blank. They can buy from us only. Annie Cloth. Wow... And another thing did anyone paying attention to at least give of the positive reviews from Annie Cloth's customers. One customer said that she received help on a return by customer service of Annie Cloth and she returned the items to the address they giving her and she was able to get her refund. Now. My question is how is that out of 500 customers reviews from multiple sites say the same things and all had the exact experience. Negitave and posted a bad review. Dont listen to those positive reviews. Annie Cloth are posting fake positive reviews to help them get customers.
Answer: They want to rip you off! They do not want to give you a refund!
Answer: It is not only for large size women. Size of items from different designers differ. So you cannot choose the size according you usually wear. You should refer to size chart to check the measurement. If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Anniecloth
Answer: Sorry for all inconvenience. Could you tell us your order number so that we can check and handle this issue for you? We valued your business and we will try our best to help you resolve the problem. If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Anniecloth
Answer: Sorry for all inconvenience. Could you tell us your order number so that we can check and handle this issue for you? We valued your business and we will try our best to help you resolve the problem. If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Anniecloth
Answer: O-M-G! SCAMMIE-CLOTH! Soooooooooo very much a scam. Don't think for ONE MOMENT that you will be one of the "lucky ones" & get the clothing you viewed on their site. It doesn't exist there. If you get ANYTHING, it will be a chinese knock-off of reputable clothing, pure unadulterated junk. IF you get it at all. They will not accept any returns & if you sre persistent enough, will offer you $5 To keep it and have it "altered". This site, NoraCora & others are rotating scam sites. Do your homework & I'm sorry you spent $700.
Size of items from different designers differ. ​Sorry that they did not fit your body shape.
As we checked, we have issued the 15% cash refund (4.73 USD)for the 2 unfit items on November 29th, please check your account.
Your claim/complaint/feedback is very important to us and to our designers. We welcome and appreciate all suggestions to improve our products and services.
We will do our best to address your concerns and serve your fashion needs.