Anniecloth Reviews Summary
The company enjoys a generally positive reputation, with many customers praising the quality of its clothing, fast shipping, and extensive product range at competitive prices. Customer service is often highlighted for its responsiveness and helpfulness, which enhances the shopping experience. However, concerns regarding return processes and difficulties in obtaining refunds are prevalent, as customers report challenges with shipping items back to China and the associated costs. Overall, while the company excels in product quality and service efficiency, improvements in the return policy could significantly enhance customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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A bit disappointed in the quality and overall fit.
It's hard to imagine a company could be this bad. Not only do the sizes bear no relation to reality (an xl ordered with the guidelines of their own size chart would not fit a child), the quality is terrible, and not that I expected anything great, but at least made of the fabrics described, which the clothes are NOT. The 'return policy'
Is a complete scam. First, they try to bribe you with a discount to keep clothing that you don't want, then they threaten you by saying the returns 'might not make it back' so no guarantees of refund can be made.
Just a terrible experience all around. Oh, and you can't leave reviews because the site is 'under revision' and no date for being able to use the review function is available. A total and complete waste of 200$ STAY AWAY!
Love it everything is beautiful just have to manage your size correctly
This is a new sight I hope to receive my items and like them enough to shop again..
What was ordered and what was sent did not match (as other reviews mention) customer service is non-existent. They want more info and money to fix their mistake! Shipping it back is pricey. If it were my fault that would be on me, but this is out of my control. Worst thing is- it was a gift for someone else! So sad.
It was OK. However, I previously bought the top and the sizing is off.
As the title says, I got a poor quality dress that is nothing like the picture that I ordered. I actually ordered 2 dress, spent $64 before shipping and handling and only received 1. I have searched their site to find how I can contact them and nothing.
I do not recommend at all.
Thanks for your support and sorry for the inconvenience.It will help if you can provide us the order number.
If you have questions about your order, please contact us by email at service@Anniecloth.com or by 24/7 chat online.
Anniecloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
I am not completely unsatisfied with clothes. One dress I was not happy but the clothes are unique and for most part I'm happy.
Had hard time paying but can't say it wasn't worth trying again. Can't wait to get my order.
The items I received did not look like the items I ordered. Customer service was very stand offish and unhelpful
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
If you have questions about your order, please contact us by email at service@Anniecloth.com or by 24/7 chat online.
Anniecloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Everything I ordered was not true to size, everything was to small.
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
Currently we do not provide phone service. Hope you to be careful.
If you have questions about your order, please contact us by email at service@Anniecloth.com or by 24/7 chat online.
Anniecloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Great so far, let's see how the clothes fit.
Loved all the different items and choices of accessories and clothing.
So much to choose from. I am very happy with what I have received. In fact, I'm waiting for another order.
Always something to buy! Love it I stumble on ordering and customer service always does their magic!
Perfect like the other purchases love this!
I put my credit card # in twice I'm not sure what the problem was
Good except it didn't seem have a place for credit card right away and review cart was also not a option
I seem to have clearer path on the phone do you have accessories like purses or jewelery
I had a lot of problems with shopping couldn't get the cart review to work left messages for customer service I worked on this for 2-hrs trying I'm a new customer
Cheap, poorly made clothes from China that are horribly mis-sized. Want to return something? That will cost you quite a lot because they return back to China. Ask for a discount to keep them and then donate. Complete waste of money.
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services. It will help if you can provide us your order number.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
Regarding returns, in order to avoid taking a lot of time for the customer during the return process, we are usually willing to provide a partial refund and the customer can keep the product. Sorry for not satisfying you
If you have questions about your order, please contact us by email at service@Anniecloth.com or by 24/7 chat online.
Anniecloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
One shipping from and returns shipped to China. Clothes are nothing what is shown. I spent 250$ and kept one shirt. Now i have to pay 100$ to return to China.
The clothes are trash. Truly! Most larges fit a sump wrestler. Nothing looks like or resembles what is shown.
Save yourself the time energy and money. Close this site permanently.
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services. It will help if you can provide us your order number.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
Regarding returns, in order to avoid taking a lot of time for the customer during the return process, we are usually willing to provide a partial refund and the customer can keep the product. Sorry for not satisfying you
If you have questions about your order, please contact us by email at service@Anniecloth.com or by 24/7 chat online.
Anniecloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
I've ordered from this company before with no problem but the item must have fit me. This time when I ordered the sweater was too large and I wanted to make an exchange. Well not only did I have to pay return shipping, but they'd only give me a credit of 25%.
I'll find someone it fits rather than do that. I'll never order from them again.
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services. It will help if you can provide us your order number.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
Regarding returns, in order to avoid taking a lot of time for the customer during the return process, we are usually willing to provide a partial refund and the customer can keep the product. Sorry for not satisfying you
If you have questions about your order, please contact us by email at service@Anniecloth.com or by 24/7 chat online.
Anniecloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Yes, the clothing is not that well made, but look at the price you pay. I just bought 3 summer dresses. WATCH the sizes! I actually measured myself and used their chart for each dress. One dress came in at large, one was 2x, and the last was 3x. Tiny is how they run. But all fit. Will I order from them again? Probably not. Don't expect them to last long.
Never buy unless you have money to throw away. They will not send correct item if it is the wrong size. Return shipping far to costly if you do not like something. They offer a small precent of the price for returns only. Their sales are fake. You can get the sale or free shipping not both. Terrible customer service. Rude and they do not follow through
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services. It will help if you can provide us your order number.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
Regarding returns, in order to avoid taking a lot of time for the customer during the return process, we are usually willing to provide a partial refund and the customer can keep the product. Sorry for not satisfying you
If you have questions about your order, please contact us by email at service@Anniecloth.com or by 24/7 chat online.
Anniecloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Wrong size sent. Trying to return items to China is ridiculous-$28 for one package so I didn't do it.
Love the look of their products; waiting on receipt of order!
Everything is polyester. Most items look nothing like the original pictures. Most of the sizing is way off. Customer service is non-existent. When you try to return items they will not send you the return information you need to return items such as the shipping address, RO # etc. They even charged me $2.50 for a "free gift" which I neither wanted nor ordered. It was a cheap rubber band wristlet. I am forced to do a chargeback on my credit card since the merchant is totally unresponsive to emails.
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services. It will help if you can provide us with your order number.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
If you have questions about your order, please contact us by email at service@Anniecloth.com or by 24/7 chat online.
Anniecloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for your support and sorry for the inconvenience.It will help if you can provide us the order number.
If you have questions about your order, please contact us by email at service@Anniecloth.com or by 24/7 chat online.
Anniecloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!