The company enjoys a generally positive reputation, with many customers praising the quality of its clothing, fast shipping, and extensive product range at competitive prices. Customer service is often highlighted for its responsiveness and helpfulness, which enhances the shopping experience. However, concerns regarding return processes and difficulties in obtaining refunds are prevalent, as customers report challenges with shipping items back to China and the associated costs. Overall, while the company excels in product quality and service efficiency, improvements in the return policy could significantly enhance customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
It was hard!, and clothing sizes are very irregular.
Waiting long time to get a surprise. No thanks I'd rather get something that is going to be as ordered not similar. I didn't see any Chinese ladies on other end of support line. Was a red flag from the beginning. Same representative after logging off and getting back on site, had to ask is she was the only customer service help. The labels on clothes are multiple brands from different stores. Either way anniecloth isn't what they portray. Yes big deception here. Also one item all by it's lonesome was shipped separately, never received. Good pocket change for this company with how there shipping out. It disappears and that's that. So you got twice the entertainment Russian roulette and Abra cadabra it magically disappeared
Thank you for your feedback and sorry for the inconvenience. Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.It will help if you can provide us the order number.
If you have questions about your order, please contact us by email at service@Anniecloth.com or by 24/7 chat online.
Anniecloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
I was told I had 20% off, it even gave it to me in my email and it didn't let me use it, not just on the sale stuff?
Thank you for your feedback.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
Did you click on APPLY button to activate your coupon code? What coupon code do you refer to? Some discounts have requirements for use, you must reach the consumption amount before you can use them.
If you have questions about your order, please contact us by email at service@Anniecloth.com or by 24/7 chat online.
Anniecloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Just waiting for my shipment and we'll see?
Was pretty easy. I searched the website. Found items I liked and purchased. The order shipped in about a week or 2.
So far I like what I see. I hope I feel the same way once I receive my items
I questioned size of clithing. Was it Asian sized or USA sized. Wow, thank you. I had ordered from a company two years ago comparable to Anniecloth, and was scammed. I sent pants back to them and one month later I got them delivered back to me with the pants soakingwet with a fish smell. I went through a harrassing waiting game with these folks for months. Finally, got bank involved and got money back. Again, thank you for sharing your honestly.
Thank you for your support. Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.It will help if you can provide us the order number.
If you have questions about your order, please contact us by email at service@Anniecloth.com or by 24/7 chat online.
Anniecloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
I wished to exchange a blouse that was too large. The company response was to offer me 15% of my purchase price as a refund. I declined. They then offered me two choices for resolution; 1. They would refund me 25% of my purchase price or, 2. I could send the blouse to China! All I wanted was to exchange for a smaller size... sheesh
Thank you for your feedback and sorry for the inconvenience. Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.To avoid causing too much trouble for our customers, we usually offer partial refunds while the customer can still keep the items.We are sorry this didn't satisfy you.
If you have questions about your order, please contact us by email at service@Anniecloth.com or by 24/7 chat online.
Anniecloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Liked top and dresses, they were delivered to the door,. The items came in individual bags that reclose
Quite good been able to get clothes and jewelry at good prices.
Good to get clothes at good prices and necklaces
The dress I received is not the same as what was shown on the website pic. The dress was still nice and sort of wearable. The straps were too long so the dress dress hung too low. I had tie the straps into knots. The material is not the best quality-cheap- But you get what you pay for. It's deceiving to see one thing on the website pic and then get something very different. Site photos can't be trusted so I don't think I will be ordering again.
Should shows more details about the item be sold and more pics as well. Reviews would also be helpful. Otherwise its pretty good.
The tops I received barely resembled what I had seen online. One top was literally cut cloth with raw, thin fabric edges. One was so wrinkled and stiff, it could not even be ironed! One was like a giant (I mean giant) t shirt with a tiny neck hole. I donated them all to charity the next day, hoping they can make a quilt from the fabric. Terrible products!
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
If you have questions about your order, please contact us by email at service@Anniecloth.com or by 24/7 chat online.
Anniecloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Long shipping time.
Watch sizes when ordering
But you do get what you pay for
The dress I received was NOT what was advertised. When I tried to return it I was informed I'd have to mail it to China (even though it was mailed to me from the US) or they offered me 15% what I paid as compensation. I feel robbed. Please be careful of this company.
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services. It will help if you can provide us the order number.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
If you have questions about your order, please contact us by email at service@Anniecloth.com or by 24/7 chat online.
Anniecloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Cheap clothing looks nothing like they advertise.The sizing is wrong and you don't get to return the item because it cost too much to send the items back
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services. It will help if you can provide us the order number.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
If you have questions about your order, please contact us by email at service@Anniecloth.com or by 24/7 chat online.
Anniecloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Love your clothes. Rarely see such vibrant offers for a lovely casual look
This email is problematic, however. I order so many products it would help if you included a link to the order or a picture so I'm sure what I'm reviewing. I'm pretty sure I know because I have on the item now, but just a thought to make your service better.
Like products and prices but shipping is exorbitant
I was upset because one of my wrist didn't have fabric on it so now they don't match
I have sent 3 messages and e-mails to you about my Other package made on April 18 th I have not yet received it you've taken 19.96 out of my account. I asked 3 times that you PLEASE answer me and you still haven't so once again will you please answer me or return my money back to my account! Thank You Janis Pritchard
Thank you waiting on items. Have not received yet will let you know when I receive them
I like the cloths but I have to look out for the polyester clothes... I don't like the material. Your Clothes are deceiving because they look like they're Cotton and they state that the material is cotton/Polyester but it's not; it's all polyester and that is not a desireable material here. Cotton is the preferred material. Polyester is cheap-looking and retains sweat and absorbs cold; it's cheap and useless so I can' buy from you anymore. Sorry.
Price good. Clothing great. Shipping ridiculous. A month to get items so don't be in a hurry.
Nice styles of clothes. Could not find clothes like these in America.
Answer: The return address on the package is New Jersey but if you want to return it, it has to go to China. That costs about $25 in shipping
Answer: To hell with the Attorney General, that office is going to do zip for you. Contact the credit card company or Paypal, tell them what happened and they'll refund your money and take it up with AnnieCloth themselves.
Answer: All items are shipped from China. If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Anniecloth
Answer: Save your questions on how to order the correct size and just DON'T order from them, the quality is crap. I sent pics of what I received versus how they are portrayed on their site and their reply did not answer to my issue of the quality, but to the cost of the return and how the return cost to CHINA is the customers responsibility. Please take heart to the reviews you are seeing from those of us who have already been scammed by them and avoid the temptation of the low prices. You get what you pay for!
Answer: Hello everyone, honestly Americans just need to stick to buying in our country America. And we need to see how we can have international trade BAND... Completely. Point blank. They can buy from us only. Annie Cloth. Wow... And another thing did anyone paying attention to at least give of the positive reviews from Annie Cloth's customers. One customer said that she received help on a return by customer service of Annie Cloth and she returned the items to the address they giving her and she was able to get her refund. Now. My question is how is that out of 500 customers reviews from multiple sites say the same things and all had the exact experience. Negitave and posted a bad review. Dont listen to those positive reviews. Annie Cloth are posting fake positive reviews to help them get customers.
Answer: They want to rip you off! They do not want to give you a refund!
Answer: It is not only for large size women. Size of items from different designers differ. So you cannot choose the size according you usually wear. You should refer to size chart to check the measurement. If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Anniecloth
Answer: Sorry for all inconvenience. Could you tell us your order number so that we can check and handle this issue for you? We valued your business and we will try our best to help you resolve the problem. If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Anniecloth
Answer: Sorry for all inconvenience. Could you tell us your order number so that we can check and handle this issue for you? We valued your business and we will try our best to help you resolve the problem. If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Anniecloth
Answer: O-M-G! SCAMMIE-CLOTH! Soooooooooo very much a scam. Don't think for ONE MOMENT that you will be one of the "lucky ones" & get the clothing you viewed on their site. It doesn't exist there. If you get ANYTHING, it will be a chinese knock-off of reputable clothing, pure unadulterated junk. IF you get it at all. They will not accept any returns & if you sre persistent enough, will offer you $5 To keep it and have it "altered". This site, NoraCora & others are rotating scam sites. Do your homework & I'm sorry you spent $700.
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
If you have questions about your order, please contact us by email at service@Anniecloth.com or by 24/7 chat online.
Anniecloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!