The company enjoys a generally positive reputation, with many customers praising the quality of its clothing, fast shipping, and extensive product range at competitive prices. Customer service is often highlighted for its responsiveness and helpfulness, which enhances the shopping experience. However, concerns regarding return processes and difficulties in obtaining refunds are prevalent, as customers report challenges with shipping items back to China and the associated costs. Overall, while the company excels in product quality and service efficiency, improvements in the return policy could significantly enhance customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
Great clothes to choose from and easy shopping. It was a relaxed, easy process with clothes that are eye catching and an excellenf range of sizes. Very impressive.
Splendid and pleasurable. Seamless transition. No worries despite the distance.
Picture was not what I received at all. The color was not indicative of item
The whole experience was great from start to finish. My top came pretty quick. And I love it.
Love the selection. It was a great experience. I would order again.
No problems. Fast service. Liked the quality. I would buy again.
Easy access to the selection and payment process, the only thing I didn't like was the shipping fees, and the clothes sizes are not correct, medium tops I ordered are size wise like a large
Not happy the sizes are not accurate the dresses are too long
I really like the styles and selections. My order came way faster than I expected so was very pleased.
They have made my shopping experience very easy. My choices were very nice but we're not what I expected. I liked them though and will order again fro. Annie's.
They have made my shopping experience very easy.
The t-shirts were not as pictured. The neck line and hem line were different. The Sizes were huge. The small was the size of a generous US large. I ordered a small and it was too big. I normally wear a US medium. The return was possible if I was willing to pay for the return shipping to CHINA. I knew I was in trouble when I saw the US arrival date was going to be 10-14 days. That means China,
With sketchy sizing and quality.
Beautifully displayed items. Easy site to shop at.
Arrived late, but wouldn't refund 3 items~ every item was small, but wouldn't refund 3 items, had to pay to return to items to CHINA ~ VERY difficult to reach customer service... This is the service one would expect from back in the 60's, not 2022... AVOID LIKE THE PLAGUE!
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.It will help if you can provide us the order number.
In order to reduce unnecessary hassle for customers with returns, we are currently offering partial refunds while you continue to hold the item. Sorry for not satisfying you.
Regarding the reply, we recommend that you check your mailbox as well as the spam, hope this helps you.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
If you have questions about your order, please contact us by email at service@Anniecloth.com or by 24/7 chat online.
Anniecloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
First time so just learning Annie's clothes and system! Unfortunately I missed the section that takes you straight to the sale items until after I had already placed my order or I would have bought some more!
Bought three pair of pants. Two were wearable and the third pair absolutely exploded into a four way rip, when I sat down. Material is so thin and see through. Nothing to do about it, company in China. I'll move on.
Great styles to choose from and the site is very Easy to use. Love the shear amount of items available.
Most items were not true to size and I could not wear them also was not happy with the quality
DONATED to Good Will. I WILL BE MICH MORE CAREFUL WHO I ORDER FROM!
The clothes on their website look nothing like they do online when you receive them. One shirt looked like cotton and was actually polyester. The materials are very see-through. Returns are a pain. Do yourself a favor and don't buy these. It is a waste of money.
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.It will help if you can provide us the order number.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
If you have questions about your order, please contact us by email at service@Anniecloth.com or by 24/7 chat online.
Anniecloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Items never look like the picture but some are ok. The smallest size still runs big. I'm a 6/8, but still have to alter blouses and dresses.
Lots of choice. Almost too much. Ordered 6 items. Four were great. But 2 I wished to return. Was told since the returns would be to China it would be my responsibility for shipping. Was offered a 15% refund and I got keep the items. Not great but better than paying postage to China.
I found using the "chat" feature to be helpful. The item ordered was more "sack-like", rather than being more tailored than hoped. I will need to have some alterations done to make it more fitted. Material was pretty and lightweight.
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
If you have questions about your order, please contact us by email at service@Anniecloth.com or by 24/7 chat online.
Anniecloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
I found using the "chat" feature to be helpful.
Answer: The return address on the package is New Jersey but if you want to return it, it has to go to China. That costs about $25 in shipping
Answer: To hell with the Attorney General, that office is going to do zip for you. Contact the credit card company or Paypal, tell them what happened and they'll refund your money and take it up with AnnieCloth themselves.
Answer: All items are shipped from China. If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Anniecloth
Answer: Save your questions on how to order the correct size and just DON'T order from them, the quality is crap. I sent pics of what I received versus how they are portrayed on their site and their reply did not answer to my issue of the quality, but to the cost of the return and how the return cost to CHINA is the customers responsibility. Please take heart to the reviews you are seeing from those of us who have already been scammed by them and avoid the temptation of the low prices. You get what you pay for!
Answer: Hello everyone, honestly Americans just need to stick to buying in our country America. And we need to see how we can have international trade BAND... Completely. Point blank. They can buy from us only. Annie Cloth. Wow... And another thing did anyone paying attention to at least give of the positive reviews from Annie Cloth's customers. One customer said that she received help on a return by customer service of Annie Cloth and she returned the items to the address they giving her and she was able to get her refund. Now. My question is how is that out of 500 customers reviews from multiple sites say the same things and all had the exact experience. Negitave and posted a bad review. Dont listen to those positive reviews. Annie Cloth are posting fake positive reviews to help them get customers.
Answer: They want to rip you off! They do not want to give you a refund!
Answer: It is not only for large size women. Size of items from different designers differ. So you cannot choose the size according you usually wear. You should refer to size chart to check the measurement. If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Anniecloth
Answer: Sorry for all inconvenience. Could you tell us your order number so that we can check and handle this issue for you? We valued your business and we will try our best to help you resolve the problem. If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Anniecloth
Answer: Sorry for all inconvenience. Could you tell us your order number so that we can check and handle this issue for you? We valued your business and we will try our best to help you resolve the problem. If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Anniecloth
Answer: O-M-G! SCAMMIE-CLOTH! Soooooooooo very much a scam. Don't think for ONE MOMENT that you will be one of the "lucky ones" & get the clothing you viewed on their site. It doesn't exist there. If you get ANYTHING, it will be a chinese knock-off of reputable clothing, pure unadulterated junk. IF you get it at all. They will not accept any returns & if you sre persistent enough, will offer you $5 To keep it and have it "altered". This site, NoraCora & others are rotating scam sites. Do your homework & I'm sorry you spent $700.
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.It will help if you can provide us the order number.
In order to reduce unnecessary hassle for customers with returns, we are currently offering partial refunds while you continue to hold the item. Sorry for not satisfying you.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
If you have questions about your order, please contact us by email at service@Anniecloth.com or by 24/7 chat online.
Anniecloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!