The company enjoys a generally positive reputation, with many customers praising the quality of its clothing, fast shipping, and extensive product range at competitive prices. Customer service is often highlighted for its responsiveness and helpfulness, which enhances the shopping experience. However, concerns regarding return processes and difficulties in obtaining refunds are prevalent, as customers report challenges with shipping items back to China and the associated costs. Overall, while the company excels in product quality and service efficiency, improvements in the return policy could significantly enhance customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
The dress looked like it was embroidered in the pictures. It was just like painted on.
Just wondering how much you need to order before you can use the coupons? Your variety of fashions are really nice, but would like to see more cotton and linen for the summer, and more for fall and winter. Thank you.
According to chart needed to order next size up and everything is way
To big, will donate all five items to charity.
Not sure on sizing but have a lot of cute items to choose from, my first time.
Easy to use, Ive never ordered from America before and Annie Cloth was easy to order, quick to ship and happy with the time frame it was delivered.
My boots are AMAZING. Thankyou
I like the choices… but there are something's I have to return
Such great fun to shop, but returning two items has become a hassle. Option to return is not a choice in the latest mailing. All I want is a mailing address. Are you going to dance around this forever?
Just great fun seeing great clothes.
Easy, fun and enjoyed scrolling through the selections.
I must say, the picture is nicer than the actual product. I really had to look twice to see if it was the same item I ordered. Even thought, I would just mail it back but figured it wasn't worth the hassle.
The items I wanted were all in stock and the site was easy to navigate. And I love the styles and prices!
If I could give a 0, I would. This company is definitely bogus. Please do not purchase anything from this site. I was unfortunate to get a fake tracking number that could not be traced by the US Postal service. I will be contacting my bank. Their process involves an investigation similar to the one conducted by the postal service. My message to the owner. Quit while you are ahead. I can't even add a photo. I have nothing to show for the money I spent.
Would like to have know while ordering the items rather than after paying for them that one item wasnt available.
It is difficult returning to where left off shopping once one has clicked on the item to see details.
Difficult returning to where left off shopping once one has clicked on the item to see details.
I hate when items are listed when there are 0 quantity to order. I'd like more information about shipping costs and how discounts are applied in a subtotal page before confirming order and paying.
Check out should be able to delete an item before purchase. I tried several times. There was no where to put advertised discount number. The order/selected items to be removed: the sub total. Shipping & handling and taxes were never included anywhere. In the bag. So without my permission? You skipped somehow those important criteria and am stuck with the items, I wanted to return them and talk to some person—in customer service that never picked up but emailed me information to a 'simple returned ' form that never worked. I have never
Check out should be able to delete an item before purchase. I tried several times. There was no where to put advertised discount number.
I like all the models and picture presentation of the clothes There is good info on fabric and whether loose or fitted
Usually I get size that is smaller than described but this order I got a small when I ordered a 2x…why can't they get this right?
Quick and easy to order clothes. And the clothes are nice, too!
Followed fabric content and size measurements pretty carefully. Different than I expected. Colors and styles are pretty.
Love my shirts - good quality fit well and I get lots of compliments!
Several items that I purchased were gifts for family members. All of them were excited and were raring to get the opportunity to wear their gifts.
Answer: The return address on the package is New Jersey but if you want to return it, it has to go to China. That costs about $25 in shipping
Answer: To hell with the Attorney General, that office is going to do zip for you. Contact the credit card company or Paypal, tell them what happened and they'll refund your money and take it up with AnnieCloth themselves.
Answer: All items are shipped from China. If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Anniecloth
Answer: Save your questions on how to order the correct size and just DON'T order from them, the quality is crap. I sent pics of what I received versus how they are portrayed on their site and their reply did not answer to my issue of the quality, but to the cost of the return and how the return cost to CHINA is the customers responsibility. Please take heart to the reviews you are seeing from those of us who have already been scammed by them and avoid the temptation of the low prices. You get what you pay for!
Answer: Hello everyone, honestly Americans just need to stick to buying in our country America. And we need to see how we can have international trade BAND... Completely. Point blank. They can buy from us only. Annie Cloth. Wow... And another thing did anyone paying attention to at least give of the positive reviews from Annie Cloth's customers. One customer said that she received help on a return by customer service of Annie Cloth and she returned the items to the address they giving her and she was able to get her refund. Now. My question is how is that out of 500 customers reviews from multiple sites say the same things and all had the exact experience. Negitave and posted a bad review. Dont listen to those positive reviews. Annie Cloth are posting fake positive reviews to help them get customers.
Answer: They want to rip you off! They do not want to give you a refund!
Answer: It is not only for large size women. Size of items from different designers differ. So you cannot choose the size according you usually wear. You should refer to size chart to check the measurement. If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Anniecloth
Answer: Sorry for all inconvenience. Could you tell us your order number so that we can check and handle this issue for you? We valued your business and we will try our best to help you resolve the problem. If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Anniecloth
Answer: Sorry for all inconvenience. Could you tell us your order number so that we can check and handle this issue for you? We valued your business and we will try our best to help you resolve the problem. If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Anniecloth
Answer: O-M-G! SCAMMIE-CLOTH! Soooooooooo very much a scam. Don't think for ONE MOMENT that you will be one of the "lucky ones" & get the clothing you viewed on their site. It doesn't exist there. If you get ANYTHING, it will be a chinese knock-off of reputable clothing, pure unadulterated junk. IF you get it at all. They will not accept any returns & if you sre persistent enough, will offer you $5 To keep it and have it "altered". This site, NoraCora & others are rotating scam sites. Do your homework & I'm sorry you spent $700.
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