The company enjoys a generally positive reputation, with many customers praising the quality of its clothing, fast shipping, and extensive product range at competitive prices. Customer service is often highlighted for its responsiveness and helpfulness, which enhances the shopping experience. However, concerns regarding return processes and difficulties in obtaining refunds are prevalent, as customers report challenges with shipping items back to China and the associated costs. Overall, while the company excels in product quality and service efficiency, improvements in the return policy could significantly enhance customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
Long wait for clothes. Money taken out of my account before I was informed of shipment. Clothing poorly made. Stitching not complete. Loose ends and threads. A small is not a regular small. Not a quality product.
I do not believe the positive reviews of this company. They must be written by employees. I received four womens tops. It took an extremely long time for the delivery and I tried to cancel three times, but customer service repeatedly told me to wait until the full order arrived. One of the shirts is obviously a maternity blouse that the company tried to pass off as a regular top. It is gigantic and comes down to my knees. I look like I'm wearing a tent when I put it on, so it is clearly not a size large as they claim. I considered wearing it as summer pajamas, but it is so wide it would fall off in my sleep. The other three shirts are so small and tight I could barely put them on. They look like they were made for children. All four tops were advertised as Large, which is the size I wear every day. As you can see in the photos, the "Casual V Neck Floral Short Sleeve Tops" is massive, especially when compared to one of the other tops, which are so small and tight they will cut off your circulation. When I responded again and requested a refund I was told--in a computer form letter--that I could either pay for the return shipping to China--(Yes, it is worded as a threat. "Take this offer or spend more than your refund to return the items!)--or accept 20% of the purchase price, which was high. I told them I absolutely would not accept anything less than a full refund. This is false advertising. This company clearly does not concern itself with the sizes of the clothing. The clothing is advertised on the same model with the same look--computer generated images using one model with a copy/paste method of dropping in pictures that make the clothing look good. The images often cut off the bottom of the outfit so you cannot see how long or short it is. It really is a terrible company and I sincerely believe the positive reviews are fake.
Quick delivery and easy to order. Not sure why I have to fill in fifty letters to carry on but will give it ago. Im happy with how everything was quick to arrive and over all happy with my purchase. Thank you
I just hope the clothes are as nice as pictured and they are but one item is the wrong size.
I just hope the clothes are as nice as pictured.
The fabric is so nice and the print is gorgeous. Better looking than the picture.
Not very clear on Return Procedures. After many request by email for the Return label, they sent it but it cost me £19.50 to return items. Still waiting for my refund.
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
In order to reduce unnecessary hassle for customers with returns, we are currently offering partial refunds while you continue to hold the item. Sorry for not satisfying you.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
If you have questions about your order, please contact us by email at service@anniecloth.com or by chat online.
Anniecloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
My daughter introduced Anniecloth and I've seen your product. Let's hope my items are as lovely as my daughter's. No problem was found with website.
I have to say that I am disappointed in this website. Although the clothes look beautiful, you can specifically request cotton clothing, yet the search continually shows polyester and man made materials. I spent a VERY long time looking for cotton and only found a couple of items. To bad. The cotton clothing that I did find seemed to be of nice quality but the fabric was so thin you would have to wear a slip underneath to go out in public. I didn't order summer dresses to wear more clothing underneath them.
I will not purchase any more items, as the sizes are way off. Also a couple of the tops look different then the pictures as well. Disappointed.
First time. Hope the quality of the clothes I purchased will bring me back. I like the choices
I love shopping with y'all very easy and nice products.
I love the bright colors in the poppies and I like the shirt has wrinkles that were pressed on it. They cannot be removed but it still is wearable.
I have just started shopping with Anniecloth and I am really impressed. I will be recomending this to my family and friends. Thank you ANNIECLOTH for your good quality and styles. I did have two tops I had to give away because they were small the size I orderedand I didn't want to pay the price to return them.
I like the shopping but I haven't recieved any merchandise to know about it.
Great overall experience. One of the necklaces I received was broken but not worth returning. All else was fine.
Second time to order... satisfied so far... I like the styles and colors. Plenty of choice of modest wear.
I have things to return be no return information from you.
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
If you want to return or have questions about your order, please contact us by email at service@anniecloth.com or by chat online.
Anniecloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Shopping on your website was effortless! The choices on many items enabled me to purchase more than one at a time.
My shopping experience has been easy and trouble free! Thank you!
My shopping experience with Anne Cloth clothing has been a pleasure and I look forward to ordering again!
Thank you for making my shopping experience so simple!
I liked the choices that were available but
Did not fit properly. Still waiting for return/refund authorization and shipping address
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
Upon checking, we have contact you via live chat, could you please check your mailbox as well as the spam?
If you have questions about your order, please contact us by email at service@anniecloth.com or by chat online.
Anniecloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
I liked the choices that were available
Wanted to return three of several items I ordered and was told it would be costly and time consuming as they would have to be returned to CHINA! I was very disappointed. More return info should be mapped out on the ordering information.
My experience was very disappointing, the sizing is all over the place, quality is poor and shipping is a fiasco.
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
If you have questions about your order, please contact us by email at service@anniecloth.com or by chat online.
Anniecloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
I had a smooth experience placing my order and I would order again
Great selection and easy to navigate the website. I will use this site again
It said I could use a second code for more discount but then it wouldn't let me. I was pretty sad that the material is so thin and flimsy. I really ended up not keeping any. I could not be bothered sending them back so I gave them to my niece, she did not like them and then to my sister. I dont know if she likes them yet as I just posted them to her.
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
If you have questions about your order, please contact us by email at service@anniecloth.com or by chat online.
Anniecloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
It said I could use a second code for more discount but then it wouldn't let me.
Answer: The return address on the package is New Jersey but if you want to return it, it has to go to China. That costs about $25 in shipping
Answer: To hell with the Attorney General, that office is going to do zip for you. Contact the credit card company or Paypal, tell them what happened and they'll refund your money and take it up with AnnieCloth themselves.
Answer: All items are shipped from China. If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Anniecloth
Answer: Save your questions on how to order the correct size and just DON'T order from them, the quality is crap. I sent pics of what I received versus how they are portrayed on their site and their reply did not answer to my issue of the quality, but to the cost of the return and how the return cost to CHINA is the customers responsibility. Please take heart to the reviews you are seeing from those of us who have already been scammed by them and avoid the temptation of the low prices. You get what you pay for!
Answer: Hello everyone, honestly Americans just need to stick to buying in our country America. And we need to see how we can have international trade BAND... Completely. Point blank. They can buy from us only. Annie Cloth. Wow... And another thing did anyone paying attention to at least give of the positive reviews from Annie Cloth's customers. One customer said that she received help on a return by customer service of Annie Cloth and she returned the items to the address they giving her and she was able to get her refund. Now. My question is how is that out of 500 customers reviews from multiple sites say the same things and all had the exact experience. Negitave and posted a bad review. Dont listen to those positive reviews. Annie Cloth are posting fake positive reviews to help them get customers.
Answer: They want to rip you off! They do not want to give you a refund!
Answer: It is not only for large size women. Size of items from different designers differ. So you cannot choose the size according you usually wear. You should refer to size chart to check the measurement. If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Anniecloth
Answer: Sorry for all inconvenience. Could you tell us your order number so that we can check and handle this issue for you? We valued your business and we will try our best to help you resolve the problem. If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Anniecloth
Answer: Sorry for all inconvenience. Could you tell us your order number so that we can check and handle this issue for you? We valued your business and we will try our best to help you resolve the problem. If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Anniecloth
Answer: O-M-G! SCAMMIE-CLOTH! Soooooooooo very much a scam. Don't think for ONE MOMENT that you will be one of the "lucky ones" & get the clothing you viewed on their site. It doesn't exist there. If you get ANYTHING, it will be a chinese knock-off of reputable clothing, pure unadulterated junk. IF you get it at all. They will not accept any returns & if you sre persistent enough, will offer you $5 To keep it and have it "altered". This site, NoraCora & others are rotating scam sites. Do your homework & I'm sorry you spent $700.
Thank you for your feedback and sorry for the inconvenience. Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.It will help if you can provide us the order number.
If you have questions about your order, please contact us by email at service@anniecloth.com or by chat online.
Anniecloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!