The company enjoys a generally positive reputation, with many customers praising the quality of its clothing, fast shipping, and extensive product range at competitive prices. Customer service is often highlighted for its responsiveness and helpfulness, which enhances the shopping experience. However, concerns regarding return processes and difficulties in obtaining refunds are prevalent, as customers report challenges with shipping items back to China and the associated costs. Overall, while the company excels in product quality and service efficiency, improvements in the return policy could significantly enhance customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
This T-shirt is absolutely beautiful. These colors pop and look just like the picture. I just have to get a hang of the sizing though. I ordered larger than I am because everything usually runs much smaller from most of these sites, but this was true to size and waaay to big. I gave it to a friend and am ordering another. Thank you!
Great sales on some items. Not crazy about the shipping though.
The sales are good. I have to wait and see what the quality of the clothing is like.
The prices change everytime i look for a total $101, $86, $114...!
With regard to Annie Cloth d/b/a Confidence&Collaboration (per my Visa); Order #: HBOBB... 870,5/29/22; recv'd 6/18. Was not happy w/ the coloration of the tee's I bought. First contact 6/19 requesting return info via "Chat" w/ Chet who advised info would be sent to my e-Mail w/i 24 hrs. Nothing rec'vd (Junk Mail checked). Second "Chat" w/ Lucas, 6/30(?), who advised an e-Mail would be sent w/i 48 hrs. Nothing rec'vd to date. Despite apologies from both CSR's and assurances I'd hear from the company, I haven't; this despite first following the instructions included with the merchandise, then following up twice with CSR's. (As info was first offered a 15% discount on a new order by the first CSR who also advised that it would be 'hard to mail to their company'. Assured the CSR, I'd be happy to pay the postage.) So, have concluded am stuck. My advice to any other Annie Cloth shoppers is: be very sure you want Annie Cloth's products. As for proof of purchase -- even if I could "upload" or "attach" copies of e-Mails or receipts or of my Visa invoice, have no intention of releasing personal information into Internet-world.
First time order and nothing fit. Will have to return all items.
Thank you for your feedback.
Sorry to hear that the product does not meet your expectations.
We will forward your feedback and keep improving our products and services.
We have been paying attention to quality and sizing issue and we will make a big change soon. Hope to see you again!
And we`re terribly sorry to keep you waiting so long, due to supply chain disruptions from COVID-19 outbreak, the delivery of your shipment may be delayed in some regions. Sorry for all inconvenience caused to you. We ask for your understanding in these cases.
Delivery time = processing time + shipping time
Order Processing: 2-3 Business Days.
Postal Service: 10-15 Business Days.
If you have questions about your order, please contact us by email at service@anniecloth.com or by chat online.
ANNIECLOTH is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
High shipping. First time order. I'll see if it was worth it
Amazing selection and great prices It was easy to order, the order arrived on time. I love the dress patterns.
The dress I bought was not like the picture. I used the size chart, but the dress fit was too big. The dress was sold as a midi, but it came as a maxi. I received it from California, but they make you send returns to China. They only want to return 15% of the price. I will never deal with sellers from China again. It was a total rip off.
Thank you for your feedback. Sorry for any inconvenience caused.
Sorry to hear that the product does not meet your expectations.
We will forward your feedback and keep improving our products and services.
We have been paying attention to quality and sizing issue and we will make a big change soon. Hope to see you again!
If you have questions about your order, please contact us by email at service@anniecloth.com or by chat online.
ANNIECLOTH is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Bad clothing, dress I received wasn't like the picture at all. Dress was way too big. I used the size chart, but it was 3 sizes too big. I could not return it and get my money back.
Happy w/my experience. I wish shipping charges were not quite so steep. And they do tempt you w/ "up to --% off" but your. % off is never really that great.
This site pulls you in by offering a coupon w/ a significant amount off your purchase or free shipping or whatever. When I went checkout my coupon was valid for any additonal discount. BUMMER.
Lovely stuff, I am a fan of what I ordered this time.
Easy to use and good choice of products items are up to standard expected
Quick easy to navigate yes, site was good to use,
Easy checkout and the clothes look great! I just hope Iget them within the next ten days as I need them for vacation!
The clothes are as seen on the website but not true to size. Order one size bigger for Tshirts and 2 sizes bigger for the tunic style shirts. The rings are cheap and the silver comes off within a couple wears but they are low prices so you get what you pay for. Plus the double rings I bought, one was not a size 7 and the other was.
One shirt I bought had a slight miss sewing on it where it looks like the machine slipped, but hey, it happens, no biggie, I can stitch it up.
Otherwise, I'm happy.
Do be aware that you will be charged a foreign transaction fee if you use a credit card. At least my bank did in the amount of $3.20 because Annie Cloth is in China.
I will never order from you again. I'm greatly disappointed with the dress I got from you. The picture showed it to be green & the description said green, but it is black & I don't like it & will never wear it. On top of that your return policy is rediculous.
Thank you for your feedback. Sorry for any inconvenience caused.
Sorry to hear that the product does not meet your expectations.
We will forward your feedback and keep improving our products and services.
We have been paying attention to quality and sizing issue and we will make a big change soon. Hope to see you again!
If you have questions about your order, please contact us by email at service@anniecloth.com or by chat online.
ANNIECLOTH is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
It was quick & easy & I liked the choices!
I find this site very easy to use. I love the variety of the products. I also appreciate how easy it is to return an item
Love your selection! It was so easy to order from this site
It was good but everytime I backed out of looking at an item it took me back several scrolls down the page. I had to scroll up to go back to where I left off, it made me not want to look at the specifics of any items. Btw, after receiving my items, I wore one shirt and by the end of the day the material looked as though it had pilled or fuzzed up. It's black and the fuzz has a whitish look to it. I'm very disappointed with the quality and will not be buying clothes at Anniecloth again.
Very easy to maneuver.
Wonderful selection and the prices were great. Items were in good quality.
Answer: The return address on the package is New Jersey but if you want to return it, it has to go to China. That costs about $25 in shipping
Answer: To hell with the Attorney General, that office is going to do zip for you. Contact the credit card company or Paypal, tell them what happened and they'll refund your money and take it up with AnnieCloth themselves.
Answer: All items are shipped from China. If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Anniecloth
Answer: Save your questions on how to order the correct size and just DON'T order from them, the quality is crap. I sent pics of what I received versus how they are portrayed on their site and their reply did not answer to my issue of the quality, but to the cost of the return and how the return cost to CHINA is the customers responsibility. Please take heart to the reviews you are seeing from those of us who have already been scammed by them and avoid the temptation of the low prices. You get what you pay for!
Answer: Hello everyone, honestly Americans just need to stick to buying in our country America. And we need to see how we can have international trade BAND... Completely. Point blank. They can buy from us only. Annie Cloth. Wow... And another thing did anyone paying attention to at least give of the positive reviews from Annie Cloth's customers. One customer said that she received help on a return by customer service of Annie Cloth and she returned the items to the address they giving her and she was able to get her refund. Now. My question is how is that out of 500 customers reviews from multiple sites say the same things and all had the exact experience. Negitave and posted a bad review. Dont listen to those positive reviews. Annie Cloth are posting fake positive reviews to help them get customers.
Answer: They want to rip you off! They do not want to give you a refund!
Answer: It is not only for large size women. Size of items from different designers differ. So you cannot choose the size according you usually wear. You should refer to size chart to check the measurement. If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Anniecloth
Answer: Sorry for all inconvenience. Could you tell us your order number so that we can check and handle this issue for you? We valued your business and we will try our best to help you resolve the problem. If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Anniecloth
Answer: Sorry for all inconvenience. Could you tell us your order number so that we can check and handle this issue for you? We valued your business and we will try our best to help you resolve the problem. If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Anniecloth
Answer: O-M-G! SCAMMIE-CLOTH! Soooooooooo very much a scam. Don't think for ONE MOMENT that you will be one of the "lucky ones" & get the clothing you viewed on their site. It doesn't exist there. If you get ANYTHING, it will be a chinese knock-off of reputable clothing, pure unadulterated junk. IF you get it at all. They will not accept any returns & if you sre persistent enough, will offer you $5 To keep it and have it "altered". This site, NoraCora & others are rotating scam sites. Do your homework & I'm sorry you spent $700.
Thank you for your feedback.
Could you tell us your order number so that we can help you solve the problem.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We will improve the return issue of our website and we will make a big change soon. Hope to see you again!
If you have questions about your order, please contact us by email at service@anniecloth.com or by chat online.
ANNIECLOTH is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!