The company enjoys a generally positive reputation, with many customers praising the quality of its clothing, fast shipping, and extensive product range at competitive prices. Customer service is often highlighted for its responsiveness and helpfulness, which enhances the shopping experience. However, concerns regarding return processes and difficulties in obtaining refunds are prevalent, as customers report challenges with shipping items back to China and the associated costs. Overall, while the company excels in product quality and service efficiency, improvements in the return policy could significantly enhance customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
I rarely buy clothing online but the value seemed too good to pass up. I found the shopping really easy to navigate, and the products turned out to be well worth it. They arrived quickly and were lovely and well made.
Great items. Had to control myself and not over spend.
Most of the clothing is cheap looking. The returns are to be sent directly to China so you will be paying for the shipping charges and custom charges.
So far good. I will order again in the future. Thanks.
I ORDED BACK IN MAY AND STILL TO THIS DAY HAVE NOT RECEIVED MY ORDER AND THE TRACKING HAS NOT MOVED SINCE JUNE SO YOUR RATING IS A BIG FAT ZERO I WILL NEVER ORDER FROM YOU AGAIN AND I CANT GET MY MONEY BACK THANKS FOR TAKING MY MONEY
We are deeply sorry for any trouble caused to you. Could you tell us your order number so that we can check for you?
If you have questions about your order, please contact us by email at service@anniecloth.com or by chat online.
Anniecloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Cute clothes, quick delivery, fabric washes and dries well.
Sight was good. Shirts were very.
Took over a month however to finally receive them.
Easy, I like your website, clothes are awesome, very pretty, unique designs, and colors!
SAVE YOUR MONEY. ITEM WAS NO WHERE AS NICE AS PHOTO. WHEN REQUESTED A RETURN, THERE WERE PROBLEMS RIGHT AWAY. WHILE THE ITEM WAS SHIPPED FROM NEW YORK, THEY CLAIMED YOU NEEDED
1. AN emaiL AUTHORIZING THE RETURN
2. A RETURN LABEL
3. SHIP TO GUANGZHOU CHINA
4. RETURN ITEM WITHIN 30 DAYS TO THEIR FACILITY
THE ITEM SHIPPED FROM;
RTS
PO BOX 39
JAMAICA, NY *******-0031
THEY OFFERED AN INSULTING 15% OF THE $26.00 ITEM VALUE TO KEEP THEIR UGLY SLEAZY DRESS. THEN THEY OFFERES 20% THEN 50% AND I STOOD MY GROUND AT 75% THREATEDNED TO FILE COMPLAINTS WITN CHASE, THE BBB (WHICH SHOWS FRAUD BY THEM PROVIDING A FAKE USA ADDRESS), THE FTC AND THE CHINESE EMBASSY. AVOID AT ALL COSTS. https://www.bbb.org/us/al/auburn/profile/online-shopping/annie-cloth-0743-*******/customer-reviews
Thank you for your feedback. We are deeply sorry that you are not satisfied with our product and service. Could you tell us your order number so that we can check?
We have been paying attention to the quality issue and we will make a big change soon. Hope to see you again!
Took a long time for delivery.
But was worth the wait.
The shoes I order did not fit. I ordered size 9 but apparently your sizes run a little bit smaller. Plus by mistake I ordered the same items twice, because I got an email saying my order was not complete. The customer service people were very helpful in giving me a 40% refund instead of paying to exchange the items. They said it could cost a lot to return the items and then pay to have them shipped out again. So I kept the items and took the refund. But the shoes, which I really liked still don't fit. It was just a very unfortunate experience.
Shoes did not fit - size did not conform to actual size ordered
Website was somewhat difficult to navigate shipping took too long.
Thank you for your feedback. Sorry to hear that the product does not meet your expectations.
We will forward your feedback and keep improving our products and services.
We have been paying attention to quality and sizing issue and we will make a big change soon.
And we`re terribly sorry to keep you waiting so long, due to supply chain disruptions from COVID-19 outbreak, the delivery of your shipment may be delayed in some regions. Sorry for all inconvenience caused to you. We ask for your understanding in these cases.
Delivery time = processing time + shipping time
Order Processing: 3-5 Business Days.
Postal Service: 10-15 Business Days.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.We will improve the usage of our website. Hope to see you again!
If you have questions about your order, please contact us by email at service@anniecloth.com or by chat online.
ANNIECLOTH is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Good experience! So many choices. Shipping takes time. Downfall.
So happy to see you have great selection of plus size, fashionable clothes!
I expected a longer delivery time... I also expected updates. VERY disappointed. As for the dress, it wasn't exactly as depicted but acceptable. I do a lot of purchasing online, this was my FIRST bad review
I was dissatisfied because the items I ordered, although they were nice, they were not as pictured in the online catalog.
I have never shopped Annie cloth, but your products are very nice. I ordered something for my best friend, my granddaughter and myself. Looking forward to receiving them. Thank you
Neat dresses to pick from. Easy to move around the website. A little slow on arrival. Simply made. Easy to travel with.
Neat dresses to pick from. Easy to move around the website.
The web site was easy to order from., Was easy, the clothes were very cute
Answer: The return address on the package is New Jersey but if you want to return it, it has to go to China. That costs about $25 in shipping
Answer: To hell with the Attorney General, that office is going to do zip for you. Contact the credit card company or Paypal, tell them what happened and they'll refund your money and take it up with AnnieCloth themselves.
Answer: All items are shipped from China. If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Anniecloth
Answer: Save your questions on how to order the correct size and just DON'T order from them, the quality is crap. I sent pics of what I received versus how they are portrayed on their site and their reply did not answer to my issue of the quality, but to the cost of the return and how the return cost to CHINA is the customers responsibility. Please take heart to the reviews you are seeing from those of us who have already been scammed by them and avoid the temptation of the low prices. You get what you pay for!
Answer: Hello everyone, honestly Americans just need to stick to buying in our country America. And we need to see how we can have international trade BAND... Completely. Point blank. They can buy from us only. Annie Cloth. Wow... And another thing did anyone paying attention to at least give of the positive reviews from Annie Cloth's customers. One customer said that she received help on a return by customer service of Annie Cloth and she returned the items to the address they giving her and she was able to get her refund. Now. My question is how is that out of 500 customers reviews from multiple sites say the same things and all had the exact experience. Negitave and posted a bad review. Dont listen to those positive reviews. Annie Cloth are posting fake positive reviews to help them get customers.
Answer: They want to rip you off! They do not want to give you a refund!
Answer: It is not only for large size women. Size of items from different designers differ. So you cannot choose the size according you usually wear. You should refer to size chart to check the measurement. If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Anniecloth
Answer: Sorry for all inconvenience. Could you tell us your order number so that we can check and handle this issue for you? We valued your business and we will try our best to help you resolve the problem. If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Anniecloth
Answer: Sorry for all inconvenience. Could you tell us your order number so that we can check and handle this issue for you? We valued your business and we will try our best to help you resolve the problem. If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Anniecloth
Answer: O-M-G! SCAMMIE-CLOTH! Soooooooooo very much a scam. Don't think for ONE MOMENT that you will be one of the "lucky ones" & get the clothing you viewed on their site. It doesn't exist there. If you get ANYTHING, it will be a chinese knock-off of reputable clothing, pure unadulterated junk. IF you get it at all. They will not accept any returns & if you sre persistent enough, will offer you $5 To keep it and have it "altered". This site, NoraCora & others are rotating scam sites. Do your homework & I'm sorry you spent $700.
Thank you for your feedback. We are deeply sorry that you are not satisfied with our product and service.
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