The company enjoys a generally positive reputation, with many customers praising the quality of its clothing, fast shipping, and extensive product range at competitive prices. Customer service is often highlighted for its responsiveness and helpfulness, which enhances the shopping experience. However, concerns regarding return processes and difficulties in obtaining refunds are prevalent, as customers report challenges with shipping items back to China and the associated costs. Overall, while the company excels in product quality and service efficiency, improvements in the return policy could significantly enhance customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
This boutique really offers great service, a fabulous range, fast delivery and small personal touches that make dealing with the business fantastic. I love the website, it is very easy to navigate and the search options make sense. I have ordered many items and never had to return any because the descriptions on the site are so useful that it is easy to decide if something will adapt.
Fast delivery, excellent items and lovely design High above many other online shopping sites, I will definitely return
Don't waste your time on this merchandise! I waited months to receive my order and when it arrived it didn't look anything like what was advertised! The construction is completely different. The materials don't even look like what was advertised and the tailoring was entirely different! This is cheap merchandise manufactured outside the United States and it looks like it!
I am very careful when buying clothes online due to possible size problems. Fortunately, I did not experience this problem with this page. The heels I bought fit perfectly. They were also packed very carefully to avoid damage during shipping. The delivery was also very fast and transactions through the site were made without problems. I will definitely buy some of them again
They have good customer service compared to other online stores that I have used. Delivery is fast and in perfect condition. The attention to detail is the reason I keep coming back.
I ordered two items two months ago. It took me a month to receive just one of them and found the quality VERY POOR. In addition, the remaining one has not been shipped yet. Don't be fooled by the highly recommended reviews.
Sorry for all inconvenience.
We will try our best to improve it.
Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs.
If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth
Very happy with my order. The way they show you the size on the website is so easy to follow. The delivery was extremely fast. I had to return the item, the process was easy and, above all, fast, I didn't have to pursue the refund. I will definitely buy here again.
I have bought here in the last 10 months, all good experiences. I like honest reviews online and to be able to choose through body shape. I recently bought a dress from another company online (which I found horrible, no refund, just a credit note and badly done) and I realized how good this page is: the clothes are of good quality, returns are offered / Refunds, not a credit note for spending and items arrive quickly and are personalized. I will only buy online here.
I ordered in September 2019 for a late October trip. Things began trickling in late December. Things fit oddly, I gave most things away. One item had printing on the shirt--it was technically English letters, but it was all nonsense words. I attempted to return it beginning the day it arrived. I sent 3 emails, all one week apart. When they finally responded, they told me my request to return was outside their return policy. So even if a product is truly defective, they do not stand by their own policy. I had the previous emails, date/time stamped, still all within the 30 day delivery window, but of course it was close to 4 months after the order because of delivery delays! Bad customer service does not begin to cover it!
Sorry for all inconvenience.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth
I placed an order 11/4/2019 for Christmas presents, The shipping is horrible, and the quality is poor. I waited for a sweater that became "unavailable " after 2 months and I'm STILL waiting for a refund! I would have given them zero stars if possible. Save yourself the hassle and order from a trusted site. Horrible!,,
Sorry for all inconvenience.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth
I love this elegant pants that I bought in this boutique. Very comfortable and it makes me feel good to use it. I love how wide-hip ladies serve us. I recommend trying these amazing boutique.
I bought about 7 items in this online store, they are the most comfortable clothes I've ever used. I love the soft and silky material, the patterns, the colors, the fit and the comfort level. The service is friendly and postage very fast.
I bought two dresses here and I love them. Perfect fit and very comfortable. I would like to buy many more, they have many lovely designs to choose from. Highly recommended page
A useful page. Quality clothing keeps you where you need it. I feel so safe and comfortable with every item I buy. To improve shipping time.
I ordered two tops for my daughter's Christmas and only receive one. I wrote them several times and received no replies. I never received my money back either. I ordered. 3 x figuring it would be too big but wouldn't have to worry about them shrinking. But the sIze was a small size but marked 3 x. Never buy again from them too which is bad too because they have such cute clothes.
Sorry for all inconvenience.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth
They are horrible- from start to finish. Merchandise is not as depicted in the pictures. Not even close. If you read any positive comments, don't believe them. This is a total scam site designed to defraud people out of their money. IF... you receive merchandise it will be the cheapest most poorly made product you have ever seen. How these people can be allowed to remain selling merchandise is beyond me. Parent company is based in China so good luck ever getting any satisfaction such as a refund or return-
Sorry for all inconvenience.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth
Yesterday I received my first order, 4 Capri are pleasant to the touch, comfortable, super elastic fit! I'm going to make another order.
The website is very simple and easy to use. The range of clothes is magnificent, something for everyone! The quality is incomparable with anything else I have used, so incredibly happy I am not worried about the price, although it is very affordable.
My outfit is perfect. The shipment took about a week and a half, but it was worth the wait. The quality was excellent and looks like the photos on the website. The fit was true to size. I received many compliments, I will definitely buy again. Thank you!
The mini dress with floral prints is an absolute dream It is very beautiful and very flattering. So feminine, I love the pattern. I used it recently for my birthday and received many compliments.
Answer: The return address on the package is New Jersey but if you want to return it, it has to go to China. That costs about $25 in shipping
Answer: To hell with the Attorney General, that office is going to do zip for you. Contact the credit card company or Paypal, tell them what happened and they'll refund your money and take it up with AnnieCloth themselves.
Answer: All items are shipped from China. If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Anniecloth
Answer: Save your questions on how to order the correct size and just DON'T order from them, the quality is crap. I sent pics of what I received versus how they are portrayed on their site and their reply did not answer to my issue of the quality, but to the cost of the return and how the return cost to CHINA is the customers responsibility. Please take heart to the reviews you are seeing from those of us who have already been scammed by them and avoid the temptation of the low prices. You get what you pay for!
Answer: Hello everyone, honestly Americans just need to stick to buying in our country America. And we need to see how we can have international trade BAND... Completely. Point blank. They can buy from us only. Annie Cloth. Wow... And another thing did anyone paying attention to at least give of the positive reviews from Annie Cloth's customers. One customer said that she received help on a return by customer service of Annie Cloth and she returned the items to the address they giving her and she was able to get her refund. Now. My question is how is that out of 500 customers reviews from multiple sites say the same things and all had the exact experience. Negitave and posted a bad review. Dont listen to those positive reviews. Annie Cloth are posting fake positive reviews to help them get customers.
Answer: They want to rip you off! They do not want to give you a refund!
Answer: It is not only for large size women. Size of items from different designers differ. So you cannot choose the size according you usually wear. You should refer to size chart to check the measurement. If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Anniecloth
Answer: Sorry for all inconvenience. Could you tell us your order number so that we can check and handle this issue for you? We valued your business and we will try our best to help you resolve the problem. If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Anniecloth
Answer: Sorry for all inconvenience. Could you tell us your order number so that we can check and handle this issue for you? We valued your business and we will try our best to help you resolve the problem. If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Anniecloth
Answer: O-M-G! SCAMMIE-CLOTH! Soooooooooo very much a scam. Don't think for ONE MOMENT that you will be one of the "lucky ones" & get the clothing you viewed on their site. It doesn't exist there. If you get ANYTHING, it will be a chinese knock-off of reputable clothing, pure unadulterated junk. IF you get it at all. They will not accept any returns & if you sre persistent enough, will offer you $5 To keep it and have it "altered". This site, NoraCora & others are rotating scam sites. Do your homework & I'm sorry you spent $700.
Sorry for all inconvenience.
We will try our best to improve it.
Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs.
If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth