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AnnieclothReviews 5,201

3.4
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Anniecloth Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the quality of its clothing, fast shipping, and extensive product range at competitive prices. Customer service is often highlighted for its responsiveness and helpfulness, which enhances the shopping experience. However, concerns regarding return processes and difficulties in obtaining refunds are prevalent, as customers report challenges with shipping items back to China and the associated costs. Overall, while the company excels in product quality and service efficiency, improvements in the return policy could significantly enhance customer satisfaction and trust.

This summary is generated by AI, based on text from customer reviews

service
594
value
338
shipping
340
returns
141
quality
1,545

Instant Feedback

52,161 reviews
Czechia
1 review
0 helpful votes
Follow francesca m.
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This boutique really offers great service, a fabulous range, fast delivery and small personal touches that make dealing with the business fantastic. I love the website, it is very easy to navigate and the search options make sense. I have ordered many items and never had to return any because the descriptions on the site are so useful that it is easy to decide if something will adapt.

Date of experience: February 6, 2020
Canada
1 review
0 helpful votes
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Lovely design
February 8, 2020

Fast delivery, excellent items and lovely design High above many other online shopping sites, I will definitely return

Date of experience: February 6, 2020
California
2 reviews
0 helpful votes
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Don't waste your time on this merchandise! I waited months to receive my order and when it arrived it didn't look anything like what was advertised! The construction is completely different. The materials don't even look like what was advertised and the tailoring was entirely different! This is cheap merchandise manufactured outside the United States and it looks like it!

Date of experience: February 6, 2020
Anniecloth s. — Anniecloth Rep
over a year old

Sorry for all inconvenience.

We will try our best to improve it.

Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs.

If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Anniecloth

Austria
1 review
0 helpful votes
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I am very careful when buying clothes online due to possible size problems. Fortunately, I did not experience this problem with this page. The heels I bought fit perfectly. They were also packed very carefully to avoid damage during shipping. The delivery was also very fast and transactions through the site were made without problems. I will definitely buy some of them again

Date of experience: February 6, 2020
Austria
1 review
0 helpful votes
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They have good customer service compared to other online stores that I have used. Delivery is fast and in perfect condition. The attention to detail is the reason I keep coming back.

Date of experience: February 6, 2020
Washington
1 review
0 helpful votes
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I ordered two items two months ago. It took me a month to receive just one of them and found the quality VERY POOR. In addition, the remaining one has not been shipped yet. Don't be fooled by the highly recommended reviews.

Date of experience: February 6, 2020
Anniecloth s. — Anniecloth Rep
over a year old

Sorry for all inconvenience.

We will try our best to improve it.

Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs.

If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Anniecloth

Austria
1 review
0 helpful votes
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Very happy with my order
February 7, 2020

Very happy with my order. The way they show you the size on the website is so easy to follow. The delivery was extremely fast. I had to return the item, the process was easy and, above all, fast, I didn't have to pursue the refund. I will definitely buy here again.

Date of experience: February 5, 2020
Austria
1 review
1 helpful vote
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I have bought here in the last 10 months, all good experiences. I like honest reviews online and to be able to choose through body shape. I recently bought a dress from another company online (which I found horrible, no refund, just a credit note and badly done) and I realized how good this page is: the clothes are of good quality, returns are offered / Refunds, not a credit note for spending and items arrive quickly and are personalized. I will only buy online here.

Date of experience: February 5, 2020
Texas
1 review
5 helpful votes
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I ordered in September 2019 for a late October trip. Things began trickling in late December. Things fit oddly, I gave most things away. One item had printing on the shirt--it was technically English letters, but it was all nonsense words. I attempted to return it beginning the day it arrived. I sent 3 emails, all one week apart. When they finally responded, they told me my request to return was outside their return policy. So even if a product is truly defective, they do not stand by their own policy. I had the previous emails, date/time stamped, still all within the 30 day delivery window, but of course it was close to 4 months after the order because of delivery delays! Bad customer service does not begin to cover it!

Date of experience: February 5, 2020
Anniecloth s. — Anniecloth Rep
over a year old

Sorry for all inconvenience.

Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.

If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Anniecloth

Michigan
1 review
0 helpful votes
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I placed an order 11/4/2019 for Christmas presents, The shipping is horrible, and the quality is poor. I waited for a sweater that became "unavailable " after 2 months and I'm STILL waiting for a refund! I would have given them zero stars if possible. Save yourself the hassle and order from a trusted site. Horrible!,,

Date of experience: February 5, 2020
Anniecloth s. — Anniecloth Rep
over a year old

Sorry for all inconvenience.

Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.

If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Anniecloth

France
1 review
0 helpful votes
Follow amalia g.
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I love this elegant pants that I bought in this boutique. Very comfortable and it makes me feel good to use it. I love how wide-hip ladies serve us. I recommend trying these amazing boutique.

Date of experience: February 4, 2020
France
1 review
0 helpful votes
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The service is friendly
February 5, 2020

I bought about 7 items in this online store, they are the most comfortable clothes I've ever used. I love the soft and silky material, the patterns, the colors, the fit and the comfort level. The service is friendly and postage very fast.

Date of experience: February 4, 2020
Spain
1 review
0 helpful votes
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I bought two dresses here and I love them. Perfect fit and very comfortable. I would like to buy many more, they have many lovely designs to choose from. Highly recommended page

Date of experience: February 4, 2020
Portugal
1 review
0 helpful votes
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A useful page
February 5, 2020

A useful page. Quality clothing keeps you where you need it. I feel so safe and comfortable with every item I buy. To improve shipping time.

Date of experience: February 4, 2020
Alabama
1 review
1 helpful vote
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I ordered two tops for my daughter's Christmas and only receive one. I wrote them several times and received no replies. I never received my money back either. I ordered. 3 x figuring it would be too big but wouldn't have to worry about them shrinking. But the sIze was a small size but marked 3 x. Never buy again from them too which is bad too because they have such cute clothes.

Date of experience: February 4, 2020
Anniecloth s. — Anniecloth Rep
over a year old

Sorry for all inconvenience.

Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.

If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Anniecloth

Michigan
1 review
11 helpful votes
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They are horrible- from start to finish. Merchandise is not as depicted in the pictures. Not even close. If you read any positive comments, don't believe them. This is a total scam site designed to defraud people out of their money. IF... you receive merchandise it will be the cheapest most poorly made product you have ever seen. How these people can be allowed to remain selling merchandise is beyond me. Parent company is based in China so good luck ever getting any satisfaction such as a refund or return-

Date of experience: February 4, 2020
Anniecloth s. — Anniecloth Rep
over a year old

Sorry for all inconvenience.

Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.

If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Anniecloth

France
1 review
0 helpful votes
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Yesterday I received my first order, 4 Capri are pleasant to the touch, comfortable, super elastic fit! I'm going to make another order.

Date of experience: February 3, 2020
France
1 review
0 helpful votes
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Incredibly happy
February 4, 2020

The website is very simple and easy to use. The range of clothes is magnificent, something for everyone! The quality is incomparable with anything else I have used, so incredibly happy I am not worried about the price, although it is very affordable.

Date of experience: February 3, 2020
Denmark
1 review
0 helpful votes
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My outfit is perfect
February 4, 2020

My outfit is perfect. The shipment took about a week and a half, but it was worth the wait. The quality was excellent and looks like the photos on the website. The fit was true to size. I received many compliments, I will definitely buy again. Thank you!

Date of experience: February 3, 2020
Denmark
1 review
0 helpful votes
Follow Alejandra G.
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The mini dress with floral prints is an absolute dream It is very beautiful and very flattering. So feminine, I love the pattern. I used it recently for my birthday and received many compliments.

Date of experience: February 3, 2020

From the business


anniecloth.com
Rayleigh, Essex, United Kingdom