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AnnieclothReviews 5,201

3.4
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Anniecloth Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the quality of its clothing, fast shipping, and extensive product range at competitive prices. Customer service is often highlighted for its responsiveness and helpfulness, which enhances the shopping experience. However, concerns regarding return processes and difficulties in obtaining refunds are prevalent, as customers report challenges with shipping items back to China and the associated costs. Overall, while the company excels in product quality and service efficiency, improvements in the return policy could significantly enhance customer satisfaction and trust.

This summary is generated by AI, based on text from customer reviews

service
594
value
338
shipping
340
returns
141
quality
1,545

Instant Feedback

52,161 reviews
New Jersey
1 review
0 helpful votes
Follow Rae J.
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Ordered merchandise, charged same day and two months later no merchandise and no refund... When I query the order it now lists out of stock. No updates from the company about the order accept my initial order. Losey service.

Date of experience: March 16, 2020
Anniecloth s. — Anniecloth Rep
over a year old

Sorry for all inconvenience.

Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.

If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Anniecloth

Washington
1 review
1 helpful vote
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I had on decent item from noroco (same clothing company as Annie Cloth). The next order had misspelled words, sizing was off, quality was horrible, unwearable, unable to return as it cost more than the items cost. They just keep changing their name. It is a shame as the designs are great, but what you get from them is junk. They could charge more and make good quality stuff and it would sell off of the shelves.

Date of experience: March 15, 2020
Anniecloth s. — Anniecloth Rep
over a year old

Sorry for all inconvenience.

We never ever changed the name.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.

If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Anniecloth

Denmark
1 review
0 helpful votes
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The customer service was really good, they gave quick responses with solutions and I also love the dress I bought. Highly recommended!

Date of experience: March 14, 2020
Denmark
1 review
0 helpful votes
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I was very happy
March 15, 2020

This boutique is one of my all-time favorite online stores. I have shopped with them for years! Unfortunately, the last time I ordered from the website, I received an incorrect order, but the staff was very happy to help and was able to fix the problem. I was very happy with the service and will continue to shop with them.

Date of experience: March 14, 2020
Finland
1 review
0 helpful votes
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Fascinate me!
March 15, 2020

The best products! What variety and love fashion! Very encouraging in this society. It is very easy to shop on the website and find what you need.

Date of experience: March 14, 2020
North Dakota
1 review
1 helpful vote
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Total SCAM!
March 14, 2020

The pictures shown on website do not reflect the actual product at all! We waited for a delivery aout three and a half weeks only to receive a terrible rag, No way you could return their product as well. Be aware stay away from this website managed by Chinese cheats.

Date of experience: March 14, 2020
Anniecloth s. — Anniecloth Rep
over a year old

Sorry for all inconvenience.

We will try our best to improve it.

Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs.

If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Anniecloth

Canada
1 review
0 helpful votes
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Buyer service of this online boutique helped me fully throughout the process and responded very quickly. The dress I buy itself is a quality material and is very well made. Seeing that everything was lace, I was concerned that it could be easily pulled or damaged, however it is such a thick and quality lace that I don't think there is any risk.

Date of experience: March 13, 2020
Canada
1 review
0 helpful votes
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I can't recommend this store enough! The quality of the dresses is worth every time and money. They do excellent customer service, never waited more than a few hours for me to respond. I already bought 6 dresses, and I'm sure to order some more. The best online store ever, and the designs are so cute!

Date of experience: March 13, 2020
Canada
1 review
0 helpful votes
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I bought a jacket online with this page. It arrived on time, it fit perfectly, the store sent me an email to check that it had arrived and that it was the correct size. I will buy from here again.

Date of experience: March 13, 2020
Oregon
1 review
5 helpful votes
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Anniecloth review
March 13, 2020

This is the MOST terrible clothing store in the world. The clothes are cheap, not the correct size, and are nothing like they advertise. There return policy is nonexistent. They care nothing about customer service. They send the wrong item and the wrong size and then expect you to pay for it. They are very misleading. DO NOT buy from them. You will be terribly disappointed and out a lot of money.

Date of experience: March 13, 2020
Anniecloth s. — Anniecloth Rep
over a year old

Sorry for all inconvenience.

We will try our best to improve it.

Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs.

If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Anniecloth

Minnesota
1 review
0 helpful votes
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I purchased two pairs of boots. When they arrived I was quite surprised. The pictures they use on the site are more than likely the real items from some other site that actually sells the real item. What you receive is a special knock off version. I was supposed to receive a leather boot (Women's Vintage Buckle Zipper Boots) but what I received was plether which is a cheap plastic material and it looked nothing like what was pictured. The second pair was a knock off suede like material (Vintage Style Suede Winter Boots). It was supposed to be leather, they clearly attempted to make it look similar but failed miserably. The best part is I believe they spray painted the toe of the boot to get the effect they needed. If you try to return the items you will have to ship them to China at your expense, pay a fee or they offer you 15% back. Would I recommend this site? The answer is NO. Do not waste your money or time looking at any product on this website. Just a friendly warning what you see is NOT what you will receive.

Date of experience: March 12, 2020
Anniecloth s. — Anniecloth Rep
over a year old

Sorry for all inconvenience.

We will try our best to improve it.

Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs.

If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Anniecloth

GB
1 review
0 helpful votes
Follow Tetis Y.
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I bought online here. The service is incredible! Sales agents are very helpful when I panicked for the delivery of my order, but everything went very well. The dress is beautiful!

Date of experience: March 12, 2020
Switzerland
1 review
0 helpful votes
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It is beautiful
March 14, 2020

The delivery was very fast, the dress is of a very good quality. It is beautiful, life size and looks exactly like the picture. I would recommend this website to buy clothes and accessories.

Date of experience: March 12, 2020
Switzerland
1 review
0 helpful votes
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I ordered a dress here and I wasn't sure how long it would take, especially since I live a little far. I contacted their sales agents and they responded immediately with information about my order and how I can track directly with the courier. I got my dress a few days later.

Date of experience: March 12, 2020
Sweden
1 review
0 helpful votes
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High quality dresses that attract attention. I have bought all my dresses here and I have been the center of attention at weddings. It takes a while to get there but it's worth it.

Date of experience: March 11, 2020
Sweden
1 review
0 helpful votes
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I made my purchase on this online clothing page and I was happy with the beautiful things that came to my house. Helped me find what I've always wanted.

Date of experience: March 11, 2020
Sweden
1 review
0 helpful votes
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I bought a dress to party the weekend. They provided me with the best service and now I shop there frequently. The staff members are amazing and always guide me for my purchases. I recommend the service to everyone!

Date of experience: March 11, 2020
Portugal
1 review
0 helpful votes
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Amazing customer service! I ordered my dress a week before and I got it in no time. I recommend this online boutique to all girls!

Date of experience: March 11, 2020
Utah
1 review
0 helpful votes
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I ordered 2 sweaters in December. In February I got 1 and was told the other one would be shipped in 10-15 days. Well 2 months later I am still trying to contact them and no luck. I guess I should be glad it was only a $30.00 mistake and not more. I would rate it 0stars but it won't submit unless you give it at least 1

Date of experience: March 11, 2020
Anniecloth s. — Anniecloth Rep
over a year old

Sorry for all inconvenience.

Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.

If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Anniecloth

Spain
1 review
0 helpful votes
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A positive overall experience. The girls at this online store were very helpful and went out of their way to help me find something for myself. Highly recommended website.

Date of experience: March 11, 2020