The company enjoys a generally positive reputation, with many customers praising the quality of its clothing, fast shipping, and extensive product range at competitive prices. Customer service is often highlighted for its responsiveness and helpfulness, which enhances the shopping experience. However, concerns regarding return processes and difficulties in obtaining refunds are prevalent, as customers report challenges with shipping items back to China and the associated costs. Overall, while the company excels in product quality and service efficiency, improvements in the return policy could significantly enhance customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
Ordered merchandise, charged same day and two months later no merchandise and no refund... When I query the order it now lists out of stock. No updates from the company about the order accept my initial order. Losey service.
I had on decent item from noroco (same clothing company as Annie Cloth). The next order had misspelled words, sizing was off, quality was horrible, unwearable, unable to return as it cost more than the items cost. They just keep changing their name. It is a shame as the designs are great, but what you get from them is junk. They could charge more and make good quality stuff and it would sell off of the shelves.
Sorry for all inconvenience.
We never ever changed the name.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth
The customer service was really good, they gave quick responses with solutions and I also love the dress I bought. Highly recommended!
This boutique is one of my all-time favorite online stores. I have shopped with them for years! Unfortunately, the last time I ordered from the website, I received an incorrect order, but the staff was very happy to help and was able to fix the problem. I was very happy with the service and will continue to shop with them.
The best products! What variety and love fashion! Very encouraging in this society. It is very easy to shop on the website and find what you need.
The pictures shown on website do not reflect the actual product at all! We waited for a delivery aout three and a half weeks only to receive a terrible rag, No way you could return their product as well. Be aware stay away from this website managed by Chinese cheats.
Sorry for all inconvenience.
We will try our best to improve it.
Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs.
If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth
Buyer service of this online boutique helped me fully throughout the process and responded very quickly. The dress I buy itself is a quality material and is very well made. Seeing that everything was lace, I was concerned that it could be easily pulled or damaged, however it is such a thick and quality lace that I don't think there is any risk.
I can't recommend this store enough! The quality of the dresses is worth every time and money. They do excellent customer service, never waited more than a few hours for me to respond. I already bought 6 dresses, and I'm sure to order some more. The best online store ever, and the designs are so cute!
I bought a jacket online with this page. It arrived on time, it fit perfectly, the store sent me an email to check that it had arrived and that it was the correct size. I will buy from here again.
This is the MOST terrible clothing store in the world. The clothes are cheap, not the correct size, and are nothing like they advertise. There return policy is nonexistent. They care nothing about customer service. They send the wrong item and the wrong size and then expect you to pay for it. They are very misleading. DO NOT buy from them. You will be terribly disappointed and out a lot of money.
Sorry for all inconvenience.
We will try our best to improve it.
Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs.
If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth
I purchased two pairs of boots. When they arrived I was quite surprised. The pictures they use on the site are more than likely the real items from some other site that actually sells the real item. What you receive is a special knock off version. I was supposed to receive a leather boot (Women's Vintage Buckle Zipper Boots) but what I received was plether which is a cheap plastic material and it looked nothing like what was pictured. The second pair was a knock off suede like material (Vintage Style Suede Winter Boots). It was supposed to be leather, they clearly attempted to make it look similar but failed miserably. The best part is I believe they spray painted the toe of the boot to get the effect they needed. If you try to return the items you will have to ship them to China at your expense, pay a fee or they offer you 15% back. Would I recommend this site? The answer is NO. Do not waste your money or time looking at any product on this website. Just a friendly warning what you see is NOT what you will receive.
Sorry for all inconvenience.
We will try our best to improve it.
Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs.
If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth
I bought online here. The service is incredible! Sales agents are very helpful when I panicked for the delivery of my order, but everything went very well. The dress is beautiful!
The delivery was very fast, the dress is of a very good quality. It is beautiful, life size and looks exactly like the picture. I would recommend this website to buy clothes and accessories.
I ordered a dress here and I wasn't sure how long it would take, especially since I live a little far. I contacted their sales agents and they responded immediately with information about my order and how I can track directly with the courier. I got my dress a few days later.
High quality dresses that attract attention. I have bought all my dresses here and I have been the center of attention at weddings. It takes a while to get there but it's worth it.
I made my purchase on this online clothing page and I was happy with the beautiful things that came to my house. Helped me find what I've always wanted.
I bought a dress to party the weekend. They provided me with the best service and now I shop there frequently. The staff members are amazing and always guide me for my purchases. I recommend the service to everyone!
Amazing customer service! I ordered my dress a week before and I got it in no time. I recommend this online boutique to all girls!
I ordered 2 sweaters in December. In February I got 1 and was told the other one would be shipped in 10-15 days. Well 2 months later I am still trying to contact them and no luck. I guess I should be glad it was only a $30.00 mistake and not more. I would rate it 0stars but it won't submit unless you give it at least 1
Sorry for all inconvenience.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth
A positive overall experience. The girls at this online store were very helpful and went out of their way to help me find something for myself. Highly recommended website.
Answer: The return address on the package is New Jersey but if you want to return it, it has to go to China. That costs about $25 in shipping
Answer: To hell with the Attorney General, that office is going to do zip for you. Contact the credit card company or Paypal, tell them what happened and they'll refund your money and take it up with AnnieCloth themselves.
Answer: All items are shipped from China. If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Anniecloth
Answer: Save your questions on how to order the correct size and just DON'T order from them, the quality is crap. I sent pics of what I received versus how they are portrayed on their site and their reply did not answer to my issue of the quality, but to the cost of the return and how the return cost to CHINA is the customers responsibility. Please take heart to the reviews you are seeing from those of us who have already been scammed by them and avoid the temptation of the low prices. You get what you pay for!
Answer: Hello everyone, honestly Americans just need to stick to buying in our country America. And we need to see how we can have international trade BAND... Completely. Point blank. They can buy from us only. Annie Cloth. Wow... And another thing did anyone paying attention to at least give of the positive reviews from Annie Cloth's customers. One customer said that she received help on a return by customer service of Annie Cloth and she returned the items to the address they giving her and she was able to get her refund. Now. My question is how is that out of 500 customers reviews from multiple sites say the same things and all had the exact experience. Negitave and posted a bad review. Dont listen to those positive reviews. Annie Cloth are posting fake positive reviews to help them get customers.
Answer: They want to rip you off! They do not want to give you a refund!
Answer: It is not only for large size women. Size of items from different designers differ. So you cannot choose the size according you usually wear. You should refer to size chart to check the measurement. If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Anniecloth
Answer: Sorry for all inconvenience. Could you tell us your order number so that we can check and handle this issue for you? We valued your business and we will try our best to help you resolve the problem. If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Anniecloth
Answer: Sorry for all inconvenience. Could you tell us your order number so that we can check and handle this issue for you? We valued your business and we will try our best to help you resolve the problem. If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Anniecloth
Answer: O-M-G! SCAMMIE-CLOTH! Soooooooooo very much a scam. Don't think for ONE MOMENT that you will be one of the "lucky ones" & get the clothing you viewed on their site. It doesn't exist there. If you get ANYTHING, it will be a chinese knock-off of reputable clothing, pure unadulterated junk. IF you get it at all. They will not accept any returns & if you sre persistent enough, will offer you $5 To keep it and have it "altered". This site, NoraCora & others are rotating scam sites. Do your homework & I'm sorry you spent $700.
Sorry for all inconvenience.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth