The company enjoys a generally positive reputation, with many customers praising the quality of its clothing, fast shipping, and extensive product range at competitive prices. Customer service is often highlighted for its responsiveness and helpfulness, which enhances the shopping experience. However, concerns regarding return processes and difficulties in obtaining refunds are prevalent, as customers report challenges with shipping items back to China and the associated costs. Overall, while the company excels in product quality and service efficiency, improvements in the return policy could significantly enhance customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
Very happy with the customer service I received and my purchases. Professionally managed and most importantly, I've gone with a dress I'm in love with!
I bought a dress online at this store, the purchasing process was simple and the item arrived on time. It is a red dress that looks like the description on the page, it fit my body well.
I found this site after I was looking for sundress's, first if all when I received them they looked absolutely nothing like the picture, cheap material, terribly cut. My 4 year old daughter make something nicer. When I went to return then it was $27 to ship back to China!. So I took the other route they offered me back $16 for$53 order. This is a scam! The product is poor, the customer service is a disgusting. I hope this helps this place should be closed down! God only knows who's even making theses products
This boutique was amazing in responding and helping me with the size and received my dress in a few days. I can not complain. Amazing store
The service of this boutique was amazing, very helpful and with a prompt response. My dress was equally amazing. I could not have asked for a better experience.
This place is not good... took forever to get my order. Then, as others have observed, if you want to return then you have to ship it to Canada at your own expense. They offer 15% instead of a return. Would never shop here again.
Sorry for all inconvenience.
We will try our best to improve it.
Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs.
If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth
The process of buying my sweater was easy and nothing complicated. This pasgins allows me to buy products to dress in fashion and receive them in my house. The delivery process was simple and I was able to track my package throughout the delivery process.
Words cannot describe how much I love this site, their clothing products are of excellent quality and there is much to choose from. It is very easy to navigate the store and the save function makes the experience very pleasant. Charming people! I always received my items on time and in the best conditions, I couldn't be happier :D
Start to finish, no email contact or response at all, like they don't exist. Ordered 3 pieces, received 2. What I did receive was complete crap, garbage. Given the price, I didn't expect high quality but what I got was not even good enough to wear around the house. Lesson learned.
Sorry for all inconvenience.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth
I really don't know who would give more than one star! This is CLEARLY a SCAM! Ordered 4 KNITTED items 1 came possibly looking ok.The rest are rags! Literally there are not even close. All are cheap material with imitation of knit. Color print trying to make a look like knit. I should've check reviews before buying. There is a $130 I will never see again.BE AWARE.
Sorry for all inconvenience.
We will try our best to improve it.
Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs.
If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth
I am very satisfied with the prices and the quality of the products! Also additional shipping and discounts make shopping at this boutique affordable! I've never been disappointed!
This online clothing store is amazing, they helped me order the right dress size I needed! A very fast and friendly service could not be happier with how easy it was!
I've been looking for a white dress that looks good, fits well and can wear over and over again, this dress I bought here does exactly that! I would totally recommend it to any of my friends
I ordered 2 tops from annie cloth. It took over 2 mos. To receive them. They were extremely disappointing!
They looked nothing like the pictures. They were basically 2 poorly made sacks! No shape, poor material!
I felt like I had been scammed, big time! Don't buy from them!
Sorry for all inconvenience.
We will try our best to improve it.
Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs.
If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth
Do not order, cannot return as it ships from China. Shipping takes weeks, material is cheap and falls apart, completely different than pictured on website, sizing is awful and inconsistent and not correct. Service is horrible. If you like quality and a good fit DO NOT ORDER FROM ANNIE CLOTH. Save your money as it will be wasted. Items do not come in sizes as ordered and cannot be returned unless you want to dish out more on shipping than the clothes cost.
Sorry for all inconvenience.
We will try our best to improve it.
Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs.
If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth
I buy all my clothes on the internet and it is very fast and easy to do. The delivery of my purchases on this website is usually fast and if there is a problem I have always received an email with help and solutions.
The purchase process was simple and hassle free. The items I bought were delivered very well packaged, however, international orders usually take a little longer than expected, but for such beautiful clothes it is worth it.
I love the range of products in this boutique, the discounts are incredible from accessories to dresses, it's a complete dream for online shopper girls! It also helps me get that perfect gift for friends and family.
Size 40 shoes are 3 sizes to big for me. Sweater 1 was not the sweater pictured. Sweater 2 is sewn half inside out. Hoodie small is really XLarge. Returns need to be mailed to China. Too expensive.
Sorry for all inconvenience.
We will try our best to improve it.
Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs.
If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth
If I could give this company zero stars I would, long story short my mother ordered an item back in December 2019 she received her item in the middle of January 2020, the item didn't fit her arms well and the item was a cheap material. So my mom asked me to step in and find out how to return the item and contact their customer support team, so I emailed the company 1 week later from when we received the item. Didn't hear a peep from them. So I resent the email and then finally 3 weeks later I got and email saying they need info on the item/pics etc so I did what they asked. Then another week goes by with the same email saying the same thing. So at this point I'm fed up they never gave us a return address, they wouldn't even let us go an exchange, so now my mom is left with an ugly $#*! sweater sitting in her closet it's not even resealable. Do not order from this company red flag they are a scam they just take peoples hard working money and don't care about their customers. I will never be ordering anything from this website. I suggest you do the same. Very unhappy with this company. & then they want to put the blame on my mother saying there is a certain grace period to return/exchange an item, but hello they sent us the item a whole month late. So how are we suppose to meet their guidelines when they sent the item a whole month late? Any ways I just want to Warn people stay away & don't spend your money on this cheap stuff!
Sorry for all inconvenience.
We will try our best to improve it.
Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs.
If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth
Answer: The return address on the package is New Jersey but if you want to return it, it has to go to China. That costs about $25 in shipping
Answer: To hell with the Attorney General, that office is going to do zip for you. Contact the credit card company or Paypal, tell them what happened and they'll refund your money and take it up with AnnieCloth themselves.
Answer: All items are shipped from China. If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Anniecloth
Answer: Save your questions on how to order the correct size and just DON'T order from them, the quality is crap. I sent pics of what I received versus how they are portrayed on their site and their reply did not answer to my issue of the quality, but to the cost of the return and how the return cost to CHINA is the customers responsibility. Please take heart to the reviews you are seeing from those of us who have already been scammed by them and avoid the temptation of the low prices. You get what you pay for!
Answer: Hello everyone, honestly Americans just need to stick to buying in our country America. And we need to see how we can have international trade BAND... Completely. Point blank. They can buy from us only. Annie Cloth. Wow... And another thing did anyone paying attention to at least give of the positive reviews from Annie Cloth's customers. One customer said that she received help on a return by customer service of Annie Cloth and she returned the items to the address they giving her and she was able to get her refund. Now. My question is how is that out of 500 customers reviews from multiple sites say the same things and all had the exact experience. Negitave and posted a bad review. Dont listen to those positive reviews. Annie Cloth are posting fake positive reviews to help them get customers.
Answer: They want to rip you off! They do not want to give you a refund!
Answer: It is not only for large size women. Size of items from different designers differ. So you cannot choose the size according you usually wear. You should refer to size chart to check the measurement. If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Anniecloth
Answer: Sorry for all inconvenience. Could you tell us your order number so that we can check and handle this issue for you? We valued your business and we will try our best to help you resolve the problem. If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Anniecloth
Answer: Sorry for all inconvenience. Could you tell us your order number so that we can check and handle this issue for you? We valued your business and we will try our best to help you resolve the problem. If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Anniecloth
Answer: O-M-G! SCAMMIE-CLOTH! Soooooooooo very much a scam. Don't think for ONE MOMENT that you will be one of the "lucky ones" & get the clothing you viewed on their site. It doesn't exist there. If you get ANYTHING, it will be a chinese knock-off of reputable clothing, pure unadulterated junk. IF you get it at all. They will not accept any returns & if you sre persistent enough, will offer you $5 To keep it and have it "altered". This site, NoraCora & others are rotating scam sites. Do your homework & I'm sorry you spent $700.
Sorry for all inconvenience.
We will try our best to improve it.
Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs.
If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth