website thubmnail of Anniecloth

AnnieclothReviews 5,201

3.4
How would you rate Anniecloth?
grey star
grey star
grey star
grey star
grey star

Anniecloth Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the quality of its clothing, fast shipping, and extensive product range at competitive prices. Customer service is often highlighted for its responsiveness and helpfulness, which enhances the shopping experience. However, concerns regarding return processes and difficulties in obtaining refunds are prevalent, as customers report challenges with shipping items back to China and the associated costs. Overall, while the company excels in product quality and service efficiency, improvements in the return policy could significantly enhance customer satisfaction and trust.

This summary is generated by AI, based on text from customer reviews

service
594
value
338
shipping
340
returns
141
quality
1,545

Instant Feedback

52,161 reviews
Luxembourg
1 review
0 helpful votes
Follow Ivana S.
Unfollow Ivana S.
Send Message
Share Review
Report Review

This boutique makes shopping online so easy! The website is very easy to navigate, delivery is always fast. I've had to return a couple of items, mainly because I changed my mind. I always choose payment with store credit because you get an extra 10%. 100-day returns are so simple!

Date of experience: March 20, 2020
Ireland
1 review
0 helpful votes
Follow Meg J.
Unfollow Meg J.
Send Message
Share Review
Report Review

Incredible fit!
March 21, 2020

I made an online purchase and they replied that the estimated time for publication would be in a few days... I received my shoes on Tuesday! Very good quality! Incredible fit! Perfect! I would buy from here again.

Date of experience: March 20, 2020
Belgium
1 review
0 helpful votes
Follow Krystie T.
Unfollow Krystie T.
Send Message
Share Review
Report Review

I asked for a dress and it was perfect! I ordered the 10 and it fits amazingly! Shipping was fast, I ordered and in a few days I arrived at my door. I definitely recommend this boutique.

Date of experience: March 19, 2020
Australia
1 review
0 helpful votes
Follow giselle t.
Unfollow giselle t.
Send Message
Share Review
Report Review

I bought some blouses and shirts in this online store recently. The purchase process was very easy to understand and was completed quickly... with no problems. Delivery was on time a few days later as specified. I had reason to contact customer service via the Facebook page and my inquiry was completed in one hour.

Date of experience: March 19, 2020
Australia
1 review
0 helpful votes
Follow Marypaz J.
Unfollow Marypaz J.
Send Message
Share Review
Report Review

I bought a dress here. It was all so easy, stress free and I cannot praise the staff enough. Clothing and prices is what made me order, but customer service is what kept me going.

Date of experience: March 19, 2020
Kentucky
1 review
11 helpful votes
Follow Tina B.
Unfollow Tina B.
Send Message
Share Review
Report Review

I had ordered 3 different blouses back in Nov 2019, as of today (4 months later) I have received only 1. I have already contacted you about this and was told that my order was soon to be mailed. I am so unhappy with your company that I would like to have a refund of my money or see end me my complete order.

Date of experience: March 19, 2020
Anniecloth s. — Anniecloth Rep
over a year old

Sorry for all inconvenience.

Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.

If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Anniecloth

Arizona
1 review
0 helpful votes
Follow Laurie S.
Unfollow Laurie S.
Send Message
Share Review
Report Review

No tracking number, no customer service. I think I may have thrown a one hundred dollar bill in the trash!

Date of experience: March 19, 2020
Anniecloth s. — Anniecloth Rep
over a year old

Sorry for all inconvenience.

Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.

If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Anniecloth

Switzerland
1 review
0 helpful votes
Follow Celsa T.
Unfollow Celsa T.
Send Message
Share Review
Report Review

I have no complaints!
March 19, 2020

This is the store that others should learn from. They deliver in a few days, they are completely transparent with their refund policies and their clothing is exceptional. I have no complaints!

Date of experience: March 18, 2020
Switzerland
1 review
0 helpful votes
Follow Linda S.
Unfollow Linda S.
Send Message
Share Review
Report Review

I changed my mind about my purchase, the boutique stopped ordering with no hassle or hassle, customer service is great, you should buy them a hat soon.

Date of experience: March 18, 2020
Switzerland
1 review
0 helpful votes
Follow Claudia L.
Unfollow Claudia L.
Send Message
Share Review
Report Review

Impressive selection
March 19, 2020

Impressive selection of products and excellent sales and discounts. I recently had to return a faulty item and it has been a straightforward and easy process and I felt like they really put their customers first. Thank you!

Date of experience: March 18, 2020
Indiana
1 review
0 helpful votes
Follow Bonita P.
Unfollow Bonita P.
Send Message
Share Review
Report Review

Managed to get my refund by calling their customer service helpline number, i ordered 2 XL tops; they are so small that will not fit a normal 9-year-old. Now to try figure out the policy to return and get a refund I searched for the customer service number and finally found one in google about their customer service number which is +1 919/725/7706 after calling that number one of their representative answered the call, he guided me some steps and after waiting for 20 mins I got my refund.at first I thought whether they will really help me or it's a scam but after I confirmed with my bank I was relaxed as I have really received my refund from them

Date of experience: March 18, 2020
Canada
1 review
0 helpful votes
Follow Jovita S.
Unfollow Jovita S.
Send Message
Share Review
Report Review

Thumbs up!
March 18, 2020

I have bought many times in the iconic and they are too good! From online ordering, fast shipping, good product brands, and trusted customer representatives. Thumbs up!

Date of experience: March 18, 2020
Canada
1 review
0 helpful votes
Follow Elbia B.
Unfollow Elbia B.
Send Message
Share Review
Report Review

Buying with this page is always exceptional. Not only is there a huge range of clothing and accessories to choose from, but the service, delivery and return process makes life easier. I have purchased items that I have loved and have also had to return a pair because I am not the correct size. Every time I have a perfect service, it is one of my favorite places to buy.

Date of experience: March 17, 2020
Canada
1 review
0 helpful votes
Follow Javiera C.
Unfollow Javiera C.
Send Message
Share Review
Report Review

I asked for a beautiful sweater, it is warm, very modern and fashionable. Delivered well and very fast, I will buy again from here.

Date of experience: March 17, 2020
Australia
1 review
0 helpful votes
Follow Electra S.
Unfollow Electra S.
Send Message
Share Review
Report Review

Hi everyone. Personally I have a very good experience with this boutique, so far I have made several purchases with them. Things that do not suit me or that I do not like will be returned to you. The process is very simple. I never had problems until now, the collection available on your site is unique, nothing is usually repeated.

Date of experience: March 17, 2020
GB
1 review
0 helpful votes
Follow Renee B.
Unfollow Renee B.
Send Message
Share Review
Report Review

I am surprised
March 18, 2020

Purchased online, The dress was genuine in original box. I am surprised that we have such an excellent online store on the internet where I feel that we are generally treated like second-hand citizens when it comes to products and services available online.

Date of experience: March 17, 2020
GB
1 review
0 helpful votes
Follow amber b.
Unfollow amber b.
Send Message
Share Review
Report Review

This store is great
March 18, 2020

This store is great. They are so easy to deal with and so accommodating, and all the processes are so easy and easy. The world's best online retailer.

Date of experience: March 17, 2020
GB
1 review
0 helpful votes
Follow Diina L.
Unfollow Diina L.
Send Message
Share Review
Report Review

Customer service is excellent, I asked for a pair of jeans but had to ask for change for size. They processed everything quickly and smoothly.

Date of experience: March 16, 2020
GB
1 review
0 helpful votes
Follow Irma S.
Unfollow Irma S.
Send Message
Share Review
Report Review

I recently bought a leather jacket, T-shirt, and wallet. Delivered in a few days. It was a surprise for me, it fit me well, I loved it. No wonder he has more and more stuff from this store in the future.

Date of experience: March 16, 2020
GB
1 review
0 helpful votes
Follow Julia K.
Unfollow Julia K.
Send Message
Share Review
Report Review

I love this boutique
March 18, 2020

I love this boutique, they have incredible service, their products are well specified and described, which makes it easier to shop online.

Date of experience: March 16, 2020