The company enjoys a generally positive reputation, with many customers praising the quality of its clothing, fast shipping, and extensive product range at competitive prices. Customer service is often highlighted for its responsiveness and helpfulness, which enhances the shopping experience. However, concerns regarding return processes and difficulties in obtaining refunds are prevalent, as customers report challenges with shipping items back to China and the associated costs. Overall, while the company excels in product quality and service efficiency, improvements in the return policy could significantly enhance customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
This boutique makes shopping online so easy! The website is very easy to navigate, delivery is always fast. I've had to return a couple of items, mainly because I changed my mind. I always choose payment with store credit because you get an extra 10%. 100-day returns are so simple!
I made an online purchase and they replied that the estimated time for publication would be in a few days... I received my shoes on Tuesday! Very good quality! Incredible fit! Perfect! I would buy from here again.
I asked for a dress and it was perfect! I ordered the 10 and it fits amazingly! Shipping was fast, I ordered and in a few days I arrived at my door. I definitely recommend this boutique.
I bought some blouses and shirts in this online store recently. The purchase process was very easy to understand and was completed quickly... with no problems. Delivery was on time a few days later as specified. I had reason to contact customer service via the Facebook page and my inquiry was completed in one hour.
I bought a dress here. It was all so easy, stress free and I cannot praise the staff enough. Clothing and prices is what made me order, but customer service is what kept me going.
I had ordered 3 different blouses back in Nov 2019, as of today (4 months later) I have received only 1. I have already contacted you about this and was told that my order was soon to be mailed. I am so unhappy with your company that I would like to have a refund of my money or see end me my complete order.
No tracking number, no customer service. I think I may have thrown a one hundred dollar bill in the trash!
Sorry for all inconvenience.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth
This is the store that others should learn from. They deliver in a few days, they are completely transparent with their refund policies and their clothing is exceptional. I have no complaints!
I changed my mind about my purchase, the boutique stopped ordering with no hassle or hassle, customer service is great, you should buy them a hat soon.
Impressive selection of products and excellent sales and discounts. I recently had to return a faulty item and it has been a straightforward and easy process and I felt like they really put their customers first. Thank you!
Managed to get my refund by calling their customer service helpline number, i ordered 2 XL tops; they are so small that will not fit a normal 9-year-old. Now to try figure out the policy to return and get a refund I searched for the customer service number and finally found one in google about their customer service number which is +1 919/725/7706 after calling that number one of their representative answered the call, he guided me some steps and after waiting for 20 mins I got my refund.at first I thought whether they will really help me or it's a scam but after I confirmed with my bank I was relaxed as I have really received my refund from them
I have bought many times in the iconic and they are too good! From online ordering, fast shipping, good product brands, and trusted customer representatives. Thumbs up!
Buying with this page is always exceptional. Not only is there a huge range of clothing and accessories to choose from, but the service, delivery and return process makes life easier. I have purchased items that I have loved and have also had to return a pair because I am not the correct size. Every time I have a perfect service, it is one of my favorite places to buy.
I asked for a beautiful sweater, it is warm, very modern and fashionable. Delivered well and very fast, I will buy again from here.
Hi everyone. Personally I have a very good experience with this boutique, so far I have made several purchases with them. Things that do not suit me or that I do not like will be returned to you. The process is very simple. I never had problems until now, the collection available on your site is unique, nothing is usually repeated.
Purchased online, The dress was genuine in original box. I am surprised that we have such an excellent online store on the internet where I feel that we are generally treated like second-hand citizens when it comes to products and services available online.
This store is great. They are so easy to deal with and so accommodating, and all the processes are so easy and easy. The world's best online retailer.
Customer service is excellent, I asked for a pair of jeans but had to ask for change for size. They processed everything quickly and smoothly.
I recently bought a leather jacket, T-shirt, and wallet. Delivered in a few days. It was a surprise for me, it fit me well, I loved it. No wonder he has more and more stuff from this store in the future.
I love this boutique, they have incredible service, their products are well specified and described, which makes it easier to shop online.
Answer: The return address on the package is New Jersey but if you want to return it, it has to go to China. That costs about $25 in shipping
Answer: To hell with the Attorney General, that office is going to do zip for you. Contact the credit card company or Paypal, tell them what happened and they'll refund your money and take it up with AnnieCloth themselves.
Answer: All items are shipped from China. If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Anniecloth
Answer: Save your questions on how to order the correct size and just DON'T order from them, the quality is crap. I sent pics of what I received versus how they are portrayed on their site and their reply did not answer to my issue of the quality, but to the cost of the return and how the return cost to CHINA is the customers responsibility. Please take heart to the reviews you are seeing from those of us who have already been scammed by them and avoid the temptation of the low prices. You get what you pay for!
Answer: Hello everyone, honestly Americans just need to stick to buying in our country America. And we need to see how we can have international trade BAND... Completely. Point blank. They can buy from us only. Annie Cloth. Wow... And another thing did anyone paying attention to at least give of the positive reviews from Annie Cloth's customers. One customer said that she received help on a return by customer service of Annie Cloth and she returned the items to the address they giving her and she was able to get her refund. Now. My question is how is that out of 500 customers reviews from multiple sites say the same things and all had the exact experience. Negitave and posted a bad review. Dont listen to those positive reviews. Annie Cloth are posting fake positive reviews to help them get customers.
Answer: They want to rip you off! They do not want to give you a refund!
Answer: It is not only for large size women. Size of items from different designers differ. So you cannot choose the size according you usually wear. You should refer to size chart to check the measurement. If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Anniecloth
Answer: Sorry for all inconvenience. Could you tell us your order number so that we can check and handle this issue for you? We valued your business and we will try our best to help you resolve the problem. If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Anniecloth
Answer: Sorry for all inconvenience. Could you tell us your order number so that we can check and handle this issue for you? We valued your business and we will try our best to help you resolve the problem. If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Anniecloth
Answer: O-M-G! SCAMMIE-CLOTH! Soooooooooo very much a scam. Don't think for ONE MOMENT that you will be one of the "lucky ones" & get the clothing you viewed on their site. It doesn't exist there. If you get ANYTHING, it will be a chinese knock-off of reputable clothing, pure unadulterated junk. IF you get it at all. They will not accept any returns & if you sre persistent enough, will offer you $5 To keep it and have it "altered". This site, NoraCora & others are rotating scam sites. Do your homework & I'm sorry you spent $700.
Sorry for all inconvenience.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth