AnimalJam

I have had multiple problems with animal jam through out the years. I have had PAID accounts "accidentally" deleted by animal jam staff, and now I run into the problem where my account was taken over through the data breach. I submitted a ticket into animal
Jam support and got two emails back that were beyond unhelpful, rude, and overall unprofessional. If you do not want your information and money stolen or your child's accounts to be constantly hacked into, do yourself a favor and do not sign up for this site. The support staff are lazy and the game is not worth losing your passwords and emails. I have been a paying customer for over a decade and I still am dismissed by animal jam support for a problem that was their own doing. No reimbursements, no restoration of my account, in fact they said they were closing my support ticket because "they cannot help me". Animal Jam looks like a scam site lately. Do NOT waste your money.

My kid was bullied and threatened. Then hacked and robbed.
They stole items he collected for 7 years. AJ didnt care, they had helped him before, so they refused to help again. You can only be a victim once, then it's of no concern. Their customer service is a joke, and they refused to discuss helping more, because of an outdated policy. Kids get hacked, and they dont care. My kids was so upset that it disturbed the peace in our home. Crazy thing, he got hacked with info taken from a breach of AJ, and still they don't care. He told me many players get hacked, and AJ wont help them. What a waste of time, he's heartbroken, and AJ could not care less.

I have emailed customer service to update my email on my daughters account on file, because my current email for her account was deleted a while ago so my daughter cannot reset her password after forgetting it. So I emailed customer service to update it and they said they would be more then happy to do so. Its been a few weeks with emails back and fourth about updating my email, then this morning I get one saying that my daughters account has now been deleted and there is nothing they can do. My daughter is now in tears. I have no idea why they decided to delete the account, especially after I specifically said not to delete the account. Overall, the game is quite inappropriate, its full of hackers and scammers, and customer service doesn't do anything about any problems you may have. So unless you are prepared to have your child/ren in tears, don't get the game.

My daughter has been a loyal fan of the game for years, and we have paid for memberships multiple times, but recently she was locked out of her account and was devastated. AJHQ then e-mailed us to say she had been banned for life and they refused to give us a reason why, simply stating they would discuss the ban no further. After the difficult year we've already had, this left her in tears last night as she didn't understand why she couldn't play animal jam, and i couldn't provide her with a reason myself, and i believe her as she told me multiple times she didn't do or say anything.

I am very disappointed in that we were not even provided with a reason for this permeant ban, and i will not be recommending this game to anyone.

Based on my daughter's experience, one day you will be hacked and all of your items will be taken away and Animal Jam Support will do nothing about it. As per their policy. All of my daughter's hard work collecting items over the years, using birthday money for memberships, and buying their products to use their special codes, is now obliterated. No grace. There are a lot of scammers in this game. If you let your kid play just count on some tears.

Both my daughters started using animal jam around Christmas. They asked to use some of their Christmas money to purchase gems. I haven't allowed in app purchases before but given it was seen as a Christmas present I agreed. The gems were bought and within days my eldest found herself unable to access the game. It was asking her to enter a password, which she did not have as she had not created an account. To continue playing she was forced to create an account. When she logged in all the items she had bought with her gems had been removed. She was very upset and I had to buy another £25 worth of gems to calm her down - she's autistic and didn't cope well with the unexpected removal of her items purchased with her own money. I am not sure any child would. This also happened to my younger daughter on another device about a week later so the way the game has been coded must mean this happens to everyone. A disgrace, taking money off young kids. I fed back and have not had the £50 back which is what was essentially lost.

The game is good but you cant spin every day like its made to do.
Don't do the game on a computer.
It always stops and sometimes you cant get on the game.
Now after all that stuff about how the game does not work well let me tell you stuff that is very good about the game. I love the way you can play with your friends on the game and the rewards you can get.
Bye the way if your a new player and need a friend my name username is hopelizzy2019 and my name on the game is djfancyfish.

I have noticed a lot of jammers in Animal Jam are experiencing heavier chat restrictions. I myself have a very hard time chatting about anything! There are times I couldn't say "Ima be at my den," or "I love your outfit!" It has gone so far that there are jammers who can't even say hello! Reviews in AJPW have recalled about these chat restrictions yet the developer response is "it's for Animal Jam safety." Applying heavier restrictions isn't going to make Animal Jam safer, it's just going to make it less fun. If AJHQ wants this game to be safe, they need to improve their reporting system and take action to those who actually need help.

I cancelled my grandchild's membership in late 2016. They still auto bill me despite my request to destroy my billing info. The last time, after they refunded me, they assured me that there would be no more bills. Surprise! Got billed again this month and have to start the refund process all over again. Their customer service line no longer works so you can only contact them by email. I guess I expected too much from National Geographic.

My 7 year was playing this game. They have accused her of using pillows in the den to write the word s*x ( there were no pillows in the den). She's is 7 and doesn't even know what that word means. When i say that she has been hacked they say it was geographically done from our location. They cant provide any proof eg. Screen shot. They refuse to give me back the 6 months i PAID for and have said there is a permanent ban on the account! This game says they are all over parents being aware of childrens play ( hence the parent account) but with no warning and definitely no explanation they shut down all accounts then tell you there are no refunds! False accusations and a rip off!

My daughter was obsessed with this game for over a year until one day her brother introduced her to another popular online game. Animal Jam's support reps are for the most part civil. They are strict however with profanity and obscene behavior so that's a plus. Unfortunately they are not vigilant about protecting minors. Many adults play posing as children which is sick. Animal Jams needs to make this game more secure and definitely safer for the younger players. Be prepared that your child will become hooked to this game. It's all about moderation.

I was thrilled when I downloaded this game. It was great. Until I got banned for saying words that sounded way too much like swears. Not to mention, the players were very. QUESTIONABLE. When I got banned, I couldn't remember my password, and you need it after you get banned. I hit forgot my password and I was soon met with, "This email does not match our records." Yeah, so apparently after submitting 2 requests, (and begging for help within the email itself), Aj personally reached out to me with, "We have noticed you want help with your password. To learn how to reset it, click here." Soo I clicked it. And it said to go into the game, press settings, and reset the email so I can reset the password. HOW AM I GOING TO GO INTO THE GAME? Yeah, no wonder "969 out of 3148 found this helpful." Yeah, so I don't recommend this game unless you're willing to sacrifice the little baby tiger that you are ever so emotionally attached to.

This game used to be my childhood. I used to be able to roleplay Karl Marx. But now there is no free chat. Members are given tons of privilege but free players can barely do anything in the game. As a minimal wage animal, im really saddened by this. Animal jam hates the poor, communists, And also gays. Im currently being cyber bullied online by kinstagram teens and animal jammers because i cant afford glowing claw boots. Recently I've been considering suicide because of this. If they don't want me to kill myself they will give me glowing claw boots. I

Rollo2500 and Italialuna were bullying me. Once I left, with one of my other accounts that said thank god. Please, if anyone from aj sees this, punish them. I thought this game was for kids.

They mention at least 3-4 times on the app how safe they are but I assure you it is laden with inappropriate behavior and explicit conversations. Players will 'teach' your child (under 10 years old) how to 'filter dodge' so they can have discussions and then 'sleep together' in their dens... which depicts animals jumping on one another while making comments about doing it faster or deeper etc... If you allow your children in this game, you will likely wake up one day and realize your child is a victim of sexual harassment/assault, etc.
Just google animal jam sexting and read reviews and look at a few you tube videos from your search - you will be shocked. I wish I had known this before my daughter was exposed.

SIte supports child groomers but not people telling kids to be ware, banned me once for giving my info but i never did it again... now im perm banned month later