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AMIClubwearReviews 948

2.5
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AMIClubwear Reviews Summary

The company has garnered mixed feedback, with some customers appreciating the quality and design of specific products, particularly costumes and shoes. However, a significant number of reviews highlight serious concerns regarding customer service, including unresponsive support, shipping delays, and a problematic return policy. Many customers expressed frustration over receiving incorrect or incomplete orders and a lack of communication from the company. Overall, while there are positive sentiments about product quality, the prevalent issues with customer service and fulfillment suggest a need for improvement in operational reliability and customer support practices.

This summary is generated by AI, based on text from customer reviews

service
99
value
96
shipping
99
returns
76
quality
90
North Carolina
1 review
3 helpful votes
Follow L G.
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I just called to the *******327 and spoke with a Caroline. She refused to give me her last name and stated she was a supervisor. She told me it was no one above her, no manager. She was very rude. She informed me that I ordered a Large and she was going to provide me with an invoice. In which, I have yet to receive. I explained to her that I never wore a Large and that I ordered an X-Large. I never tried on the item on period, it is still in the package it came from. She have placed me on hold and then came back and informed me she was transferring me to a manager. Which she hung up on me. I will be sending a formal complaint to the company, this is poor customer services. This is my first and probably my last time purchasing from this company. Then a someone name Tiffany to call me back and leave me a message. The swim suit never made it out of the package. IIII WWWIILLL NNNEVVEERR OOORRDDER ANYTHING ELSE FROM HIS COMPANY. I am a tax auditor, think I have some of my people to start looking into this company, ripping people off based on the reviews.
When I contacted customer support they basically said that swim suits are final sale and won't do anything about it. HORRIBLE. AVOID THIS PLACE.

Date of experience: July 24, 2018
AMIClubwear C. AMIClubwear Rep
over a year old

Hi LG,

Thank you for shopping with AMIclubwear.com. We apologize for any inconveniences. However, when we review your order, you did selected a size large and we shipped you a size large. Both our representative have e-mail you, your original invoice. Our store policy state that we do not accept return for our swimsuit category because of health and sanitary reasons. All of our swimsuits are sold in brand new condition and we will not resell any swimsuit that have been shipped to our customers. Our website and check out will notify our customers anytime a final sales items have been added onto their shopping cart and another friendly reminder on our check our order review page before our customers decide to complete and finalized their order. Please kindly check your e-mail for your original invoice that was sent to you. Please feel free to contact us with any questions. Have a wonderful day.

Warm regards,
AMI

Louisiana
1 review
2 helpful votes
Follow R C.
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I ordered shoes from here twice a month in bulks. This last time I ordered 3 pair of shoes, 2 of which they sent the wrong size and items. I tried to rectify it with them but they did not respond after I sent proof of with the barcode and picture of the items they sent. I have been a customer for over two years and I cannot believe they handled me like this. When I checked the site to review my account of the item's I had ordered I noticed they no longer had my size. It seem to me they sent the wrong items on purpose and was not going to take any accountability for it. Please avoid. I am not sure if it is managed by someone else but it's definitely not the same customer service from the past.

Date of experience: July 24, 2018
AMIClubwear C. AMIClubwear Rep
over a year old

Hi R. C.,

Thank you for shopping with AMIclubwear.com. May you please provide us with your order number so that we can further assist you. Thank you.

Warm regards,
AMI

Indiana
1 review
4 helpful votes
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This company is managed by idiots. Not only did they send the wrong item they wanted to take no accountability and offer store credit. In the end their poor business skills not only lost them a customer but also lost them more money than it would have if they would have honored my request...

Date of experience: July 23, 2018
Indiana
1 review
2 helpful votes
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Today i just received my package from AMIclubwear, it felt like its christmas lol... i was dying to try on my clothes that i ordered and they all fit me but i was worried about the dress that i bought wouldnt fit me NAH it fits me well! I love my new clothes theyre so cute i cant wait to wear them when i go out btw this was my first time to be their costumer so im going to rate it with 5 stars because i dont have an issue about this company I WILL SHOP IT AGAIN HOPEFULLY SOMEDAY! Xo.

Date of experience: July 17, 2018
Michigan
3 reviews
13 helpful votes
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This isn't sponsored in any way just so you know. I have had a really great experience with this website and received the best shoes I've ever owned from them. Super cute and HIGH quality. Still fully intact and so gorgeous. I've never seen shoes like them before. Pink and glittery, faux suede sneakers with pink satin ribbon. I love them so much. The shipping can be a bit pricier than most ($14 for my shoes), but the product itself is listed at a very low price. The shoes cost $8. Eight dollars for some of the cutest and sturdiest shoes I've ever owned. Deal. I recommend amiclubwear to many of my friends, as they all ask where I got my shoes! This is all completely honest so please no accusing me of anything. I am in no way affiliated with this company. Thanks!

Date of experience: July 17, 2018
Illinois
1 review
3 helpful votes
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Placed an online order and received an on-screen notificstion that the item was out of stock and that my order was not processed. I ordered a similar product thinking my order had not been processed. 24 hours later I received two confirmation emails, so I ended up with two of the exact same bathing suit (although they were promoted a different products) and was charged for both.

In an attempt to cancel one of the orders, I was met with ruse, terrible customer service resulting in them telling me, too bad, and it was my fault. No return or cancellation was accepted. The quality of the products were not great and didn't even fit well.

I wil never recommend AMI to anyone.

Date of experience: July 13, 2018
California
1 review
7 helpful votes
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I ordered from this website, and they claimed to have sent my package through USPS but never gave USPS an apartment number to deliver to even though my address had an apartment number. And now USPS claimed to have delivered the package. And Ami says they will not refund or reship the items I ordered because the status said delivered from USPS. And by the way they also didnt insure my package. So this is me loosing my money because of these people. Getting none of all 6 items I ordered. DO NOT BUY FROM THIS COMPANY!

Date of experience: July 7, 2018
Washington
1 review
2 helpful votes
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AVOID
June 14, 2018

I purchased a swimsuit from here in a size small. They sent me the top in a size small and the bottom in a size LARGE. When I contacted customer support they basically said that swim suits are final sale and won't do anything about it. HORRIBLE. AVOID THIS PLACE.

Date of experience: June 14, 2018
Kansas
1 review
4 helpful votes
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I have ordered in the past and did not have any problems, but after this last order I am DONE. They charged me regular price of $34.99 on a dress that was on sale for $7.99 and when I received my order one item was missing. I have sent four (4) emails with no response. So not only was I overcharged I also paid for something I did not receive.

I simply wanted the adjustment and my missing item! I guess I was asking for too much. Never again!

Date of experience: June 13, 2018
Louisiana
1 review
2 helpful votes
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DO NOT BUY!
June 11, 2018

I do not believe ANY of the good reviews here! Read the AMI return policy. You cannot return anything for a refund, and if you look at what qualifies for a "store credit", it really is nothing, because of the cheap prices and the discounts. So, they send absolute garbage and you are stuck with it. DO NOT BUY ANYTHING FROM AMI! I warned you.

If you buy from AMI Clubwear you will regret it! The positive reviews here MUST BE FAKES. There is NO WAY anyone has had a positive experience with AMI. NOT POSSIBLE.

They are rated F with the BBB!

Date of experience: June 11, 2018
Tennessee
1 review
2 helpful votes
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Ripoff!
June 8, 2018

I wish I would have read the reviews before I purchased but NEVER AGAIN! I ordered an outfit and glasses to see if I would like the quality. When making the purchase my items were in stock but once I received my order confirmation it stated my outfit was on "backorder." How & why would you charge me for an item you don't have?! Red flag number one! I immediately requested a refund. I received a refund of 17.99 for the outfit since I ordered when they had a 60% off sale. I was told my glasses could not be returned because they are accessories. Yeah, okay whatever! Basically, I'm stuck with these ugly glasses that was NOT worth the $8 (with discount) and shipping costs! I paid more for this overpriced BS than I would have paid for the outfit. NOT worth it! I would rather have a full refund and sent this BS back. The point of making a purchase to begin was for the outfit you did NOT have! A complete waste of money and now I'm scrambling to find last min outfits for my trip! Customer service suck! Don't bother trying to contact by phone! However, I was able to get a response via email. DON'T BOTHER WASTING YOUR MONEY!

Date of experience: June 8, 2018
Washington
1 review
4 helpful votes
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I ordered a bathing suit, which was not cheap. I checked the size chart and ordered a large even though I am normally a small. Received the swimsuit and the measurements of the actual item are not even close. The large that I received would not even qualify as an XS. It is like a toddlers swimsuit. I cant even get my leg through the leg hole. I am usually a small, so ordering two sizes up should have fit or at least been something I could try on. I called customer service and they said that the size charts are just for reference. I can understand being a little off on the measurements of the size chart but being 3 sizes off is completely misleading. They might as well have no size chart. They also refuse to offer any refunds or store credit for their deceptive sales practices. I am very pissed that they are so misleading.

Date of experience: May 31, 2018
Texas
1 review
3 helpful votes
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Their fabrics are extremely cheap even for Photoshoot. And size is off. Small size looks like kid size. I am very petite but I cant fit into any of the outfits I bought!

Date of experience: May 30, 2018
Maryland
1 review
2 helpful votes
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Don't do it. Products are cheap! Customer service is terrible! Ordering is flawed so double billed! WOW. Just shop around.

Second: After submitting this review and telling Amiclub I did so because when I complained about being double shipped - double billed I was then told that I could mail the second pair of shoes back to get a refund, a manager contacted me to apologize and send a pre paid shipping label back. I was appreciative and upped their mark from one star to four.

Date of experience: May 17, 2018
Connecticut
1 review
6 helpful votes
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I purchased a bathing suit that seemed to cover the necessary parts, according to the online photo. When it arrived, it revealed every part, and had holes in the intimate regions. AmiClubWear refused to issue a refund, despite the false advertising. Customer service was nearly nonexistent. This company is a scam. Beware.

Date of experience: April 22, 2018
North Carolina
1 review
2 helpful votes
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No drop shipping?
April 20, 2018

I was going to use this company to sell select products online, but the company refuses to drop ship to the customer, I would have to order them to my business and THEN ship it to the customer which is completely ridiculous when all I'd have to do for drop shipping is call and give an address. As bad as their reviews are they could use the extra business from me selling their products - I guess they don't need the extra business bc they scam ppl on a daily basis according to these reviews! The CRAZIEST part about it is they are asked every single day according to the representative I spoke with, if I was getting daily requests at my business for something THIS SIMPLE I would obviously meet the customers request

Date of experience: April 20, 2018
Australia
1 review
4 helpful votes
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After my order was confirmed, they then e-mailed me to say that the item was no longer available and that they could not send it. Obviously, since I was not getting the items I already paid for, quite expensive might I add, I requested a refund. They accepted the request, and then it never came through. I requested one again, and again, and again. Still no refund. Now it's over four months later and I still haven't received my refund for items that never arrived. Actual theft.

Date of experience: April 12, 2018
Pennsylvania
1 review
6 helpful votes
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Totally disgusted with the quality of denim thigh high boots I purchased! Also purchased several pairs of size 9 high heels all of which are more like size seven and eights! Each pair of shoes are from different manufacturers! All very cheap quality! Not bothering to exchange any imagine the shipping costs trying to guess the correct sizes! Oh and by the way *free shipping specials DO NOT INCLUDE SHOES! OR OUTERWEAR! If you search long enough you'll come across the small print! SHOES DO NOT SHIP FREE! My entire purchase is going in in the trash! I won't donate it to goodwill it's that crappy! I make a lot of online purchases and have never saw such cheap crap! Also can't return anything as everything was included in the 55%off sale! Beware of this! Check out the BetterBusinessBureau BBB Review before you consider purchasing anything! I wish I had! Kat Mello

Date of experience: April 8, 2018
California
1 review
5 helpful votes
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Company refuses to accept returns for items, will not order anything again. I recommend going somewhere else to shop...

Date of experience: February 26, 2018
Georgia
1 review
4 helpful votes
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SCAM RIP OFF
February 21, 2018

YOU CANNOT CANCEL YOUR ORDERS OR GET A REFUND I PURCHASE AN ORDER ON A SATURDAY AND TRIED TO CANCEL IT ON A MONDAY INSTEAD OF REFUNDED ME MY ORDER WAS PUT ON HOLD FOR WEEKS AND STILL NO REFUND AND NO ORDERS I HAVE SPENT HUNDREDS OF DOLLARS ON THIS SITE AND ALWAYS I HAD TO WAIT 3 WEEKS OR MORE FOR MY ORDERS BUT NEVER AGAIN

Date of experience: February 21, 2018

From the business

Sells fashionable clothing for women.


amiclubwear.com
Founded in 2007
City of industry, ca
+82