The company has garnered mixed feedback, with some customers appreciating the quality and design of specific products, particularly costumes and shoes. However, a significant number of reviews highlight serious concerns regarding customer service, including unresponsive support, shipping delays, and a problematic return policy. Many customers expressed frustration over receiving incorrect or incomplete orders and a lack of communication from the company. Overall, while there are positive sentiments about product quality, the prevalent issues with customer service and fulfillment suggest a need for improvement in operational reliability and customer support practices.
This summary is generated by AI, based on text from customer reviews
I remember back then I use to ordered and everything was really cheap with an extra percent making it an excellent sale. But now when you trying to but something it shes you the price with the" included coupon" they are lies. People don't fall for all the false advertisement about 30% or 40%, what they do is just puts a big amount on regular price and then confuse you with a coupon so you think, you're taking a bargain, NOT! The material is cheap when the ups delivered the box is was torn and open, he was also concern as I was and suggested to check what was missing and call them right away. Some shoes were missing but they never helped me. Oh like some of you guys said the more you buy, the more the shipping cost, which is stupid. And some of you guys are saying no it's free shipping if you over $50 which they do that BUT then you can't use the coupon 30% off or 45% off and the total makes it more. I guess this amiclubwear is still successfully running by just stealing and lying from us
I ordered three dresses, one pair of shoes and one corset. Two of the dresses fit fine and were an accurate representation of the pictures on the website. The other dress that was pleather was far too small. I couldn't get it over my shoulders! All three dresses were a size small. The shoes were a perfect fit and accurately represented. If you want to buy a corset, however, buy one or two sizes larger. I am petite but busty (32 F) and usually a medium corset fits. I ordered a medium from Ami clubwear and it was too small. Also, I had to pay another $14.65 COD when my package arrived. This was AFTER I was charged shipping and handling to Canada. For $6 dresses and $15 corsets it's not worth my while to return them. For the reviewers that say their purchases don't look anything like the picture or are cheaply made, remember you get what you pay for. I didn't expect couture and I didn't get it!
Love their selections of shoes and dresses. They have great sales but the more you order the bigger the shipping cost. Overall love this site.
I bought two dresses and when they came in neither zipper worked! They would not even give me store credit and were very very rude. DO NOT BUY FROM THEM.
This site sucks I ordered clothes and shoes and never got them about $200 worth of clothes I called them I emailed them and got no response three years later and I'm reading other peoples reviews are saying the same exact thing
I bought a dress that was mermaid style and when I received the product, it was too long (I am 5'7 & the dress was about 6'1) and very thin. The dress was not done professionally because it did not have seems. Overall the product was a nightmare!
We would love to help you. Please contact us
I LOVE AMICLUB WEAR NEVER ORDERED CLOTHING OFF THE SITE WHICH IVE HEARD NOTHING BUT HORRIBLE REVIEWS ABOUT BUT THE SHOES ARE AMAZING! IF YOUR LOOKING FOR SOME CUTE SHOES OR THAT ONE PAIR YOU CANT FIND ANYWHERE CHECK AMICLUBWEAR!
I have now been waiting for 5 months for the goods I paid for twice to be delivered. The excuses continues from their customer service department with no action or concern for me as the customer. They keep on telling me that they are also losing money in this deal but yet they keep the money that I paid them.
Totally utterly unacceptable service. I will never make use of them again. I will continue to hound them to repay my money.
Johan Bezuidenhout
South Africa
We're sorry to hear of this issue. A client specialist will be in touch with you shortly upon review of your account.
Ordered two swimsuit from the site, I was pleased with how they looked ONLINE, was very disappointed when I received them, the material was very cheap... really disappointed & they don't do returns on swim wear either.
We're sorry to hear that the items did not fit. You can always contact our customer support team to receive assistance. Tel: 855-264-9327 Email: support@amiclubwear.com.
I bought 2 dresses, they were exactly what I wanted, exactly what they said they were, and they were delivered very fast, I would recommend this site to anyone!
My dress looked nothing like the picture in the picture it was all black when I got it, it was black with gold lace I will NEVER order from here again.
Hi Tamara. We're reached out to you and have not heard back. If you are not happy with your product, we will definitely take care of it for you. Please contact us for assistance at 855-264-9327 or support@amiclubwear.com. We look forward in hearing from you.
Think of it like this: You're a guy who's ahead of the game and order a slug of slutty gift items for Valentine's Day on their website 10 whole days before Valentine's Day. All is good! You've examined other sites, but were able to get it ALL on this site. You get email confirmation about the order that same day. So, the arduous task of shopping for Valentine's Day is DONE--- way in advance! YES!
Don't be so naïve…
You don't think too much about it cause you're a busy person and your past online transactions have been delivered like clockwork. However, you hear nothing from the very local AMI Clubwear for a week. Hmm. You decide to call on Wednesday morning, 3 days before Valentine's Day to see what's up. A rudely lackadaisical woman assists you and tells you the main item in your order is unavailable. She issues you a store credit refund, but you insist on a credit to your personal account. She tells you the rest of your order will ship soon. There is no apology.
OK. BIG letdown. This sucks! No red, chunky-heel strappy plats to go with the lacy red corset and garters. Boo. At least those sexy black, ankle-strap Mary-Janes will be coming to go with the lacy red and black Babydoll!
…You wake on Thursday morning trying hard to contain your excitement. You have your routine cup of coffee while examining your email. There's an email from AMI. Yippee!
You read:
"We regret to inform you that we were not be able to fulfill the remainder of your order. A refund has been issued back to the original form of payment and an email confirmation has been sent to confirm the refund issued. Please allow up to 10 business days for the refund to show back onto your original form of payment…."
And with that, my readers, AMI Clubwear, The San Gabriel Valley's only stripper supply house has proven to me that they are a VERY BIG joke!
We apologize for any inconvenience this may have caused. We have also sent your complaint to the vendor of your special order product to prevent the issue from happening in the future. Unfortunately special order items are not items directly from our warehouse and we again apologize that this occurred on your special event. We accept our deepest apology for the inconvenience caused.
I am very very disappointed with the material/quality of the clothes. I just received my order today and no words can explain how disappointed and angry I was. The dress did not look anything like the pictures. I ordered the gorgeous black lace plunge slit front sexy mermaid maxi dress planning to wear it on my 21st birthday but there was a hole near the bottom of the dress, it was very disappointing not just that but the quality wasn't great either. I ordered 5 dress and 1 shoe and the only thing I was actually satisfied with was the shoe. I would not recommend amiclubwear to anyone at all! It doesn't compare to WETSEALs t-shirts. I wished I had done some reviews before ordering stuff from here.
We're sorry to hear of this issue. We see that you have been assisted by a customer care representative and had received assistance on your return.
I purchased 5 swimsuits. The quality of these swimsuits is beyond cheap! The minute I tried one on, one of the straps popped and broke off. I'm 5'5" (115 lbs) and ordered a medium, so it wasn't like I was trying to squeeze into a suit way too small for me. They don't allow returns on anything (only store credit) and not even store credit on swimsuits. I can understand the rule for not allowing swimsuit returns if the customer changes their mind, but when the product rips the first time you put it on, it's FRAUD!
We have reached out to you and have not heard back. Please respond so we can help you :)
For woman with flat chest and no discernible curves, a tight fit black dress can actually make them look more like a pencil then a woman. Stylists suggest low necklines or even off shoulders, with trimmings over the bust or piping below the bust giving the impression of a bosom and then again some padding or design just below the rib cage to give the waist a illusory curve. According to these argues I have bought a black dress from amiclubwear.com. I think the dress is good fit that I required.
Before I ordered my 6 pairs of shoes from AMIClubwear, I read the reviews and they were sort of mixed so I was a little worried but then I saw what a bargain the shoes were and I just couldn't pass that up. I'm so glad that I didn't pass it up because I just got all 6 PAIRS today and they were all ordered on the 7th and arrived on the 9th. These were clearance/doorbuster items so I knew that there was no return/refund on this, so I made sure to look through each item properly to be sure I really wanted them. The shoes look just like the images on the website, so I'm super happy about that. I think the company was pretty clear on their website about return and payment policies, so it's really important to read everything before making a purchase. I'm certainly going to be shopping again with you guys! Thanks :)
Horrible customer service. I ordered 34 items and all didn't fit/cheap material/nothing like the pics. I was only allowed to exchange 3 of the 34 due to them being damaged. Had to pay for my own shipping back to them and spent hours trying to get someone on the phone. I will NEVER shop here again!
We're sorry to hear of the issue but our record shows you have been assisted prior. We will contact you again to ensure you are happy with your merchandise.
I have be very satisfied shopping with AMICLUBWEAR. My first purchase was the Fuchsia black lace trim sexy 2pc pucker back bikini UPC *******. The swimsuit looks great on, I love it!
My second purchase is a pair of Machi Taylon-5 black boots UPC *******! Again very happy. Third purchase was a pair of Machi Carison-7 boots black UPC *******! Love them to. Forth item purchased was the black buckle strappy combart boots UPC *******, only complaint with these is that they run very small. Normally I wear a 5.5 but these are a little tight wish I would've got a 6! Fifth purchase was two pairs of boots, one was the black star studded thigh high platform boots UPC *******, I love these boots they are super HOT on. Second pair I ordered was the black lace up studded boots UPC *******, unfortunately these were on back order and probably never coming in stock again, I really liked the way these looked wish I could've got them. But I ended up with a pair of another Dollhouse boots, black UPC ******* their ok really haven't worn them yet! I just got my order today for my Mark & Maddux Travis01 UPC *******, they look super cute an I can't wait to wear them! I really like the fast shipping never takes over a week to get normally have in 3 days tops, but that could be because I'm kinda close to their where house! Overall I'm very happy shopping here, now I know what brand to order in a size 5.5 and a size 6! Thank you and I will continue to shop with you, and I tell everyone that comments on my boots where I got them from...
I am extremely displeased with this site i placed an order on 12/2/2014 during their cyber sale allowing for the expanded assortment boots i wanted to be 55% off what a deal right no wrong after almost 3 weeks of waiting for my order i contacted them several times and was finally told that the boots i paid for were out of stock (although even now they are on the website in my size) so i agreed to exchanging them for another pair of expanded assortment boots so that i could still take advantage of the cyber sale discount on these type of shoes which are normally never included on any type of coupon or sale well after another 4-5 days i finally receive my order and my replacement boots wear not only damaged and obviously used they had this terrible mildew type odor to them. Trying to return them i asked if i could just exchange them for my original order because i noticed they are still available on the website and i was told no exchanges and that i could return them for store credit which does me no good because i cant just purchase the boots i wanted due to them no longer being on sale and that im to pay a 15% restocking fee on these piece of crap used stinky damaged shoes i didnt order in the first place. The fact that they can send shoes out in this condition is an outrage and there is not anywhere on the website that states they are selling used shoe needless to say they have lost my biz
All items purchased through the Expanded Assortment are special ordered directly through the manufacturer. We're sorry to hear of this issue and we make sure to have this rectify accordingly for you.
"the worst customer service ever. Purchased 2 sweater dresses, on the picture it looked like short dresses, when it arrived it looked more like a regular short sweater, i returned it over a month ago for a store credit, I still dont have that credit, i email customer support, call the sales, nothing, I get nothing back. The site specifically states that I wil get my credit in 10 business days, it has been well over a month and still nothing. I recently received an email from sales stating that I have my credit, well I log into my account and its $0, so I reply back to the email and the email came back to me saying that the message cannot be sent back to that address. Worst customer service ever, I swear, this is so irritating. Totally worthless place. I dont even want a store credit, I just want my money back because I will not be ordering from this rediculous place ever again."
We hope we have helped resolved the issue to your satisfaction. Your business at AMIClubwear is greatly appreciated and we hope to see you again :)
Answer: I am honestly shocked by so many negative reviews. How could I have had such a positive experience, every single time, ordering several times over the past 5 - 6 years and so many others see the site as a scam and worst ever? Wow!
Answer: Shipping to New York take 3-4 days. If you need it faster you can select 2nd day air.
Answer: Hi Corta, Thank you for contacting AMIclubwear.com. May you please provide us with your full name or send us a DM and our social media team will confirm the winner and will contact you with a update. Thank you and have a wonderful day. Warm regards, AMI
Answer: A: Hi Cynthia, Thank you for shopping with AMIclubwear.com. Please contact our call center for all cancellation of order as we reply back to our e-mails within 48 hours and your order could have shipped before we've answer your e-mail. We also do not cancel orders through this Sitejabber as we do not know what your order number is. Thank you and have a wonderful day. T (855)264-9327 Customer Service Hours 9:00AM-3:00PM PST Warm regards, AMI
Answer: Hi Cynthia, Thank you for shopping with AMIclubwear.com. Please contact our call center for all cancellation of order as we reply back to our e-mails within 48 hours and your order could have shipped before we've answer your e-mail. We also do not cancel orders through this Sitejabber as we do not know what your order number is. Thank you and have a wonderful day. T (855)264-9327 Customer Service Hours 9:00AM-3:00PM PST Warm regards, AMI
Answer: Hi Yasime, Thank you for shopping with AMIclubwear.com. We apologize for your back order items. We tried to issue your refund today but was not able to because it look like you have open a claim with PayPal. Once a claim is open, PayPal will not allow us to issue any refunds until they have finished their investigation or if you decide to close your claim. I you wish to have your claim open with PayPal then we would have to wait until they notify us once PayPal complete their investigation or if you decide to close the claim yourself, please notify us and we will process your refund immediately. Thank you and have a wonderful day. Warm regards, AMI
Sells fashionable clothing for women.
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