AMIClubwearReviews 948

I ordered three items. Two of them arrived after about a month. The third one didn't arrive and after a few weeks they told me that the third item was out of stock and would not come back. They wanted to offer me store credit. I have asked for money back of course. They do not respont to mail and their support number is a joke. You are put on hold for 15 minutes, then simply told that there are too many callers at the moment, so you will be disconnected.

Several times, they have told me that the package has been sent from their premises, and after that it is my responsibility. I have repeatedly told them that the package has arrived, but one item was missing. They do not seem to be able to understand English.

I have now reported this fraudulent behavious to Mastercard and expect to get a refund through them soon.
AVOID THIS COMPANY!

DO NOT BUY FROM THIS COMPANY IF YOU NEED WHAT YOU ORDER ANYTIME SOON.

I'm not sure if this is a legitimate business or a scam. Over a week ago, I ordered a party dress for a Christmas party. Their website states shipping within 2 days, and I paid for upgraded shipping, expecting to receive by the end of the week. It has now been over a week and I still have NOT received my shipment... furthermore, it still has NOT shipped!

I've placed 4 phone calls to the company, I've never gotten to a real person. I am placed on a 15 minute hold with overly loud on-hold music, then a voice comes onto the line stating that due to excessive phone calls, they are busy helping other callers and my call will be disconnected. Then the phone call disconnects!

I have emailed them several times, only received 2 responses, the rest have been ignored. Both have stated the same thing, Your order is currently being processed.
As your order contains special products through our Expanded Assortment Category, additional processing time will be required.
Your order will leave our warehouse once the special products are fulfilled.
We will send you an email notification with a tracking number once your order has been shipped.

However, when I placed the order, it never referred to "expanded Assortment Category". Everything states that it will ship in 2 days. I'm now on day 9, still not shipped and they can't even tell me when it will ship!

I strongly suggest you only order from this company if you don't need your clothes anytime soon, and don't ever expect to get an honest straight forward answer from them. They won't!

A very unhappy customer

I placed an order and received the wrong items, email right away... no responds. I called and called... can't get in touch with customer service. I email again and called over and over again... finally get in touch with someone and get an RMA# for returning the wrong merchandise. I return everything and now am 1.5 month further with no way of getting in touch with them and no order received! I am SO SO mad! There should be something we can do against this!

I ordered a costume for Halloween on Monday, October 22. I was sent a confirmation email which stated that it would 3-4 days to process the order. I immediately called customer service and they NEVER picked up. The call always went straight to a prerecorded message. After calling them all day and not getting a reply, I sent them an email. They still have not responded to that either. The next day I called again. After several attempts to reach them, someone finally answered. I asked them if they could tell me if the package would get to me in time for Halloween and if not I asked if I could cancel the order. They told me that I could not cancel my order because it had already shipped out. I asked them why I hadn't been sent a tracking number. They said we will send you the tracking number later this afternoon. That was yesterday! I still have not received a response or an email with my tracking number. This is VERY ridiculous and I will NEVER NEVER NEVER use this company again. This is the first and last time I will order from this company. Pathetic...

Never order from this store! Their products are ill fitting and their customer service is non existent and you can forget about returning anything for even store credit because they never accept returns! This store is not out to have customers for life they are just out to make a quick buck and could care less if they screw the consumer in the process! Even if I purchase something on eBay and it doesn't fit I can return it for store credit! All this store has to say is out return policy is very detailed and it was available to you before you completed your purchase. Basically if you get any type of discount on your order they will not accept a return for store credit and that they only give out store credit no exchanges no refunds.

Placed an order last night, after they were closed online. Emailed prior to their customer service opening today to cancel the order. Called at 9a PST (when they opened) and attempted to cancel order. The customer service rep said she would try to but they couldn't guarantee. I called a 2nd time, waited on hold and eventually had to leave a voicemail for someone to call back within the hour. One hour later I received a confirmation of SHIPMENT. I immediately called back and asked why they could not cancel the order within the 4 hours since my initial email and phone call... bottom line from the rep- that is their process. Oh... additionally, you cannot return ANY item for a refund, all you will get is a store credit. VERY POOR CUSTOMER SERVICE. NO CANCELLATIONS AND NO REFUNDS!

Whatever you do, do not order from these people. These shoes were defective after 21 days and they would not refund due to the fact that they wont' refund after 15 days. What kind of company will not refund shoes that quit working? They will EXCHANGE up to 30 days only and why would I even want to order another pair? All reviews I read on these shoes were horrible so I should have known better but my grandson was determined to have them. Their customer service representatives are very rude. I am going to send back for exchange so maybe I can get another pair that will last 21 days - which is a total of 42 days for $79.00. Never again. I'll stick with NIKE!

Do not order from this site! I order a lace long sleeve dress from this site on August 11th. I revived the dress a week later and was cheap mad and very poor quality lace and fabric. I ordered a medium which is what I us all wear and the dress might would have fit a 10 year old girl. And I'm not that big of a girl. 24 years old 130 pounds and 5'7. I could not even get the sleeves to stretch around my arms. And all the tags and labels were all in Chinese symbols. So I sent the dress back same day I received it. Days went on and never heard anything tried to email several times no replies and tried calling and no answers. Finally i received my store credit of $14.99 when ipaid $22.99 for the dress. Freaking furious and ripped off..

Omg I wish I had of seen this site prior to order in! I ordered $130 worth of clothes from here as I typed in wholesale clothing and their site came up! Come to find out they don't do wholesale which is fine, I would want to keep the clothes however they run extremely small and are made out of the cheapest material ever! The jeans are not Jean material, they are slightly thick pants! The jumper came out of the bag with a huge snag in it! And best of all no matter how much you complain, they only give store credit not a refund! They basically stole my money and gave me garbage for it! Worst site ever!

I would give zero stars for this company. I ordered a pair of NEW shoes on their website and was informed I could return the shoes within 15 days. Then when they received my return they told me I could not receive my refund because they do not refund used shoes! I never even wore the shoes. They were the wrong size and terrible quality. Do not buy anything from this company. I will be following up with my bank to ensure we get my money back.

I ordered a dress based on the size chart. I got it and it was extremely to big. I returned my items 2 weeks ago and never got a store credit or anything. The only time the would ever respond to me was when I tagged them on facebook with my concerns. They would then say they would get back with me and never have. I haven't even recieved the item back either. I spent $95 just for one item. I loved this store before this experience and I often shop here. You would think they valued the customers.

No one will answer the phone regarding my order! It's been returned to them thru the shipment because it was sent to my old address and they told me by email that I will have to pay for the shipping again once they've rec'd it which is fine. Well, It's been almost 3 weeks and no sign on what to do to get my order resent to the correct address. I've asked for a refund thru emails and no sign of refund what so ever. Countless calls and they will not answer their phone. I'm just about to count this as a loss. I will not be ordering from this site again, due to lack of service.

I purchased a few items for a vacation. The site looks like it has cute clothing but the majority of the items were horribly sewed and were uneven. One item was shipped incorrectly to me. I returned half the items and was told it could take 10-15 days for an in store credit refund. My wrong item was pushed through faster so that I could attempt to replace it for the vacation I bought them for. I even spoke with someone letting them know I needed them in 2 days and she decided to not tell me that they are closed on weekends and won't ship anything until Monday, that was Friday when I spoke to them. I spend over $30 on a 2 day air shipping and they didn't even ship my items out for 2 days. I did not receive my items in time and customer service didn't care or do anything about it. Thanks for wasting my $200 on crappy cloths and a bunch of in store credit I will never use. I strongly do not recommend.