Shawn Z.

Placed an order last night, after they were closed online. Emailed prior to their customer service opening today to cancel the order. Called at 9a PST (when they opened) and attempted to cancel order. The customer service rep said she would try to but they couldn't guarantee. I called a 2nd time, waited on hold and eventually had to leave a voicemail for someone to call back within the hour. One hour later I received a confirmation of SHIPMENT. I immediately called back and asked why they could not cancel the order within the 4 hours since my initial email and phone call... bottom line from the rep- that is their process. Oh... additionally, you cannot return ANY item for a refund, all you will get is a store credit. VERY POOR CUSTOMER SERVICE. NO CANCELLATIONS AND NO REFUNDS!