Val l.

I ordered a costume for Halloween on Monday, October 22. I was sent a confirmation email which stated that it would 3-4 days to process the order. I immediately called customer service and they NEVER picked up. The call always went straight to a prerecorded message. After calling them all day and not getting a reply, I sent them an email. They still have not responded to that either. The next day I called again. After several attempts to reach them, someone finally answered. I asked them if they could tell me if the package would get to me in time for Halloween and if not I asked if I could cancel the order. They told me that I could not cancel my order because it had already shipped out. I asked them why I hadn't been sent a tracking number. They said we will send you the tracking number later this afternoon. That was yesterday! I still have not received a response or an email with my tracking number. This is VERY ridiculous and I will NEVER NEVER NEVER use this company again. This is the first and last time I will order from this company. Pathetic...