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AMIClubwearReviews 948

2.5
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AMIClubwear Reviews Summary

The company has garnered mixed feedback, with some customers appreciating the quality and design of specific products, particularly costumes and shoes. However, a significant number of reviews highlight serious concerns regarding customer service, including unresponsive support, shipping delays, and a problematic return policy. Many customers expressed frustration over receiving incorrect or incomplete orders and a lack of communication from the company. Overall, while there are positive sentiments about product quality, the prevalent issues with customer service and fulfillment suggest a need for improvement in operational reliability and customer support practices.

This summary is generated by AI, based on text from customer reviews

service
99
value
96
shipping
99
returns
76
quality
90
Minnesota
2 reviews
2 helpful votes
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WRONG ITEM SHIPPED!
October 12, 2017

I WANT A FULL REFUND AND RETURN SHIPPING for an item I did not order! THIS IS MY THIRD TIME TRYING TO CONTACT YOUR COMPANY ABOUT THIS ORDER AND GIVING MY MONEY BACK!

Order # *******!

Date of experience: October 12, 2017
Texas
1 review
1 helpful vote
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CHEAP CLOTHING.
October 4, 2017

First off, shipping is not quick. It is horrible. Second off, the clothing is cheap. I received my items already damaged. Straight out of the box. The customer service is unhelpful and almost nonexistent.

Date of experience: October 4, 2017
AMIClubwear C. AMIClubwear Rep
over a year old

Hi Cia,

Thank you for shopping with AMIclubwear.com. May you please provide us with your order number so that we can further assist you. Thank you and looking forward to your reply. Have a wonderful day.

Warm regards,
AMI

Florida
1 review
2 helpful votes
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Received wrong item
October 4, 2017

First time customer. I ordered a Halloween costume for an event in mid October. I was happy that I received discounts and it was fast shipping. When I received my package, it was the wrong item. I tried calling the company and could not reach anyone except the automated system where I was on hold. I decided to also send an email with photos of my order packing label, and what received. I received a response asap with a return label to ship back the product. I immediately packed up the item and shipped it back. Flash forward to now... I have been trying to reach out to them to find out the status, am I getting the item I ordered or will I receive a refund. It's been several days and have not received any response via email and I still can't reach any one via phone. So now I am out a costume and the money I paid for it...

Date of experience: October 4, 2017
AMIClubwear C. AMIClubwear Rep
over a year old

Hi Diane,

Thank you for shopping with AMIclubwear.com. May you please provide us with your order number so that we can further assist you. Thank you and looking forward to your reply. Have a wonderful day.

Warm regards,
AMI

Kentucky
1 review
0 helpful votes
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Soooo done
September 19, 2017

Cute items. Usually don't look like photos. Can get good prices and sale deals. Won't use them anymore. I wanted *2* pairs of shoes. Came to only $30.47. Awesome! SHIPPING WAS OVER $63! HOW IS THAT A DEAL!

Date of experience: September 19, 2017
Utah
1 review
0 helpful votes
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It only took 2 days to get my shipping information after I placed my order using my Paypal account. I ordered some gold sandals, a swimsuit cover up, 2 pairs of sunglasses, a draped chain choker, and a sexy blue floral bodycon dress for a total of $70.74 which includes tax and shipping. It is estimated to be delivered on September according to UPS. I cannot wait to check out the quality of the items I purchased. I will be back to review them.

Date of experience: September 14, 2017
AMIClubwear C. AMIClubwear Rep
over a year old

Hi Jasmine,

Thank you for shopping with AMIclubwear.com. May you please provide us with your order number so that we can further assist you. Have a wonderful day.

Warm regards,
AMI

Texas
1 review
0 helpful votes
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Shipping issue
September 14, 2017

Says free shipping over 50 but no applying at end order cancelled first time customer but want be ordering

Date of experience: September 14, 2017
AMIClubwear C. AMIClubwear Rep
over a year old

Hi Tracy,

Thank you for shopping with AMIclubwear.com. Our free shipping code for all orders that are over $50 is FreeShip. You must apply this code on the first page of our checkout. Please feel free to contact us with any questions. Have a wonderful day.

Warm regards,
AMI

California
1 review
0 helpful votes
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Purchased a swimsuit and it was horrible quality and it was see through. Will never shop here again.

Date of experience: September 13, 2017
AMIClubwear C. AMIClubwear Rep
over a year old

Hi Destiny,

Thank you for shopping with AMIclubwear.com. May you please provide us with your order number so that we can further assist you. Have a wonderful day.

Warm regards,
AMI

Ohio
1 review
0 helpful votes
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Very disappointed
September 12, 2017

I ordered from this company for the first time. A week had passed and I had not received any shipping information or even an order confirmation. The only receipt I got was from PayPal. I contacted customer service via phone. I could not reach anyone. I would not suggest buying from this company.

Date of experience: September 12, 2017
AMIClubwear C. AMIClubwear Rep
over a year old

Hi Shana,

Thank you for shopping with AMIclubwear.com. May you please provide us with your order number so that we can further assist you. Thank you and have a wonderful day.

Warm regards,
AMI

Illinois
1 review
2 helpful votes
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This place sucks
September 8, 2017

DO NOT SPEND YOUR MONEY AT THIS COMPANY! I ordered a bathing suit, a lingerie set and a robe on August 24th (it's now September 8th), for two weeks I had no shipping information, I couldn't get in contact with customer service and when I finally did it was via email and the would email me back AFTER business hours around 8-9PM. They will take your money and NOT send your order in a timely manner. I spent about $85 to only get two items and the others be on backorder. I've asked to cancel the order MULTIPLE times and to speak with a manger and I keep getting the run around. Not only does their customer service suck $#*!, but the bathing suit was super cheap. There were runs by the underwear part as if someone had worn it and there was NO tape or paper covering it to keep it clean. I WILL not be wearing ANY of these items. If you want nice, clean, inexpensive lingerie, FORGET AMICLUBWEAR and go to YANDY! They're awesome!

Date of experience: September 8, 2017
AMIClubwear C. AMIClubwear Rep
over a year old

Hi Alexandria,

Thank you for shopping with AMIclubwear.com. May you please provide us with your order number so that we can further assist you. Have a wonderful day.

Warm regards,
AMI

Massachusetts
1 review
2 helpful votes
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I've ordered a couple times from this site and have not been disappointed yet. Shipping could be a little cheaper but I am overall a very happy customer. Sometimes shipping can be delayed due to holiday sales but they were very good about answering my questions and keeping me informed about my order status. Would definitely recommend and have!

Date of experience: September 8, 2017
North Carolina
2 reviews
7 helpful votes
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I have been shopping here for a few years now. Generally, I've had a good experience, however, there are a few key things that continue to create frustration.

Positives:

Everything is very cute and generally of great quality! Even their own brand of shoes etc. are very well made and always look exactly as pictured.

They run some amazing sales, driven by coupon codes. At any given time it is not unusual to find a code for 55% off nearly everything on the site. If you sign up for their e-mails, you often will get codes for even more!

Once an order actually ships, it arrives pretty quickly.

Negatives:

Shipping is not cheap and, the only way to get free shipping is by spending a certain amount and then applying a coupon code. Generally this wouldn't be an issue except for the fact that doing so negates any large coupon code driven sales they are running (i. E. if you use a 55% off coupon code, and your cart is over $50 thus making you eligible for free shipping, you have to remove the 55% and thus probably are better off paying for shipping anyway).

Packaging can be a bit sketchy. I've had some cases where everything is packaged nicely into a cardboard box but, others where a box of shoes is put into a thin plastic mailing envelope, resulting in the box getting destroyed during shipping.

The timing to process and ship an order is extremely inconsistent. I've had orders that shipped the same/next day, and I've had orders that didn't ship until 6-7 days after they were placed.

Returns are processed relatively quickly but, you are responsible for return shipping. You also will not have original shipping charges refunded, nor do you have an option to get a refund to your form of payment. All returns are processed as a store credit only!

As the store sells multiple brands, sizes can be fairly inconsistent. A size 9 may be perfect in one shoe, but a size 10 needed just to get your foot into another.

Date of experience: August 25, 2017
Virginia
2 reviews
1 helpful vote
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Totally RATCHET
August 24, 2017

I had been waiting for my order to be delivered. Well I got it today and should have know... You get what you pay for. I usually stick to what I know and going forward I will continue to stick with what I know. First let me tell you all this... I am 5'2 and weigh 116 lbs so I thought it could not go wrong with the fit... Yes the clothing probably fit but when I took the 1st dress out of the rolled up ball of cheap plastic I should have know it was going down hill from there... Well the peep shoulder sleeve literally fell off and onto the floor... Then Lordy I dared to open this cheap gold dress and yes I said cheap not inexpensive... The dress was with this... I don't know... It was some sort of thick cheap fabric that stretched... Then I turned to the shoes... They were not so bad in the style... But have you all heard the term "One wash wear?" Well I don't think I could stomach an evening in not one single shred of anything... This is truly RATCHET CLUBWEAR... I am too ashamed to ever tell anyone else about this experience. Did anyone see BAPS? Well the wardrobe in that movie was better and that was about as RACHET as you can get... Almost to the point of laughing at myself for falling this far in the gutter... I see why there are no refunds... Only store credit... I am sending this back and look to see if they have a TShirt that said I feel for the RACHET. Com online shopping FOOLPlease ladiesDO NOT humiliate yourself in public by wearing and looking a hot mess at the same time

Date of experience: August 24, 2017
Ohio
1 review
0 helpful votes
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Cheap shoes
August 22, 2017

Just received shoes today (they are mules) and after walking from one end of house to the other--they tore out on the right side from the sole. I called and spoke to a girl by the name of Ashley, said she would have a supervisor call back. That was over an 1 hr and a half ago. Now I cant even get anyone to answer the phone. I would not recommend buying anything from them! Better to pay a little more and not have them fall apart!

Date of experience: August 22, 2017
Maryland
1 review
0 helpful votes
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First and Last Time Making a Purchase
August 21, 2017
Updated review

To AMICLUB WEAR... My order number is *******, as a new customer I must say I was not impressed at all.

Date of experience: August 21, 2017

First and Last Time Making a Purchase
August 16, 2017
Previous review

I am terribly disappointed in how I was handle as a customer. The items received were incorrect...

I spoke with customer service the day of the order and requested that a black two piece bathing suit be removed and replaced with the green red leopard two piece swim suit...
Instead I receive the black two piece as well as the replacement two piece and they removed my one piece swim suit.

I should have received a credit for the difference between the replacement bathing suit and the removal of the black two piece

So not only did I not get the requested items I also did not get the credit for the difference in the cost of the swimsuits.

Customer service was not helpful I had to send two emails and place three phone calls only to be told they listen to the tape of the call and I confirmed I wanted the black tow piece which I know is not true.

Date of experience: August 16, 2017
New Jersey
1 review
0 helpful votes
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Shoes don't run true to size. I purchase a half size up and I still had problems with the fit. I wanted to return shoes they only allow for store credit. If I were you I would seek another company to purchase shoes from they also didn't offer a return you have to pay to send them back for store credit. I rate the shoes at a 1 out of 5 stars only cause I couldn't rate it at a 0

Date of experience: August 18, 2017
Bangladesh
1 review
0 helpful votes
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The service was prompt, the packaging great in that there wasn't too much of it but enough to ensure that the product was well protected and not too creased on arrival. I received an email to let me know that the product had been dispatched and in good time so I could arrange to be in for the delivery. Item arrived a couple of days after ordering, exactly as described, no issues at all. Really good service and the product is exactly as I viewed it on website. Had no problems with the website, delivery was fantastic too. Very happy to purchase from amiclubwear. I would have no hesitation shopping here again. Highly recommend.

Date of experience: August 18, 2017
Bangladesh
1 review
0 helpful votes
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Fantastic experience with this website would use again. Ordered a dress which was heavily reduced in the sales. Easy ordering process. Emails confirming purchase received and item delivered within couple of working days and extremely well packaged. Top quality customer service. Got exactly what I wanted at a good price. Not a fan of their delivery company but did get my coat on the day they said. I had no problems at all. I am very happy with my purchase. Will defiantly be recommending to friends and family and I will defiantly be shopping with confidence. Thank you for making me happy with your excellent service.

Date of experience: August 18, 2017
Bangladesh
1 review
0 helpful votes
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My experience was lovely. I got exactly what I ordered. The service was quick and efficient. Have ordered two separate items of clothing from amiclubwear on two separate occasions both items delivered within couple of days, super-fast shipping service with consistency, securely packaged items with minimal packaging. They were professional, attentive, supportive and very customer focused.My experience with amiclubwear was great. I am very happy withe the service i recieved from Amiclubwear. Great experience shopping online with this company. Highly recommended online experience.

Date of experience: August 18, 2017
Bangladesh
1 review
0 helpful votes
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Simply perfect
August 18, 2017

Easy to use great choice of clothing. Customer service was great and offered the best products at a good price. Bought gorgeous party dress from this site. Great price and great service. Item in perfect condition and came next few day and I was communicated with at every possible opportunity. Brilliant deals emailed to you. Found some great offers. Excellent range of clothing and efficient delivery service and customer service side surprisingly good. Love my Forever Unique dresses. Awesome all over. Good reliable company. Will be buying again in the future. Would recommend without hesitation.

Date of experience: August 18, 2017
Bangladesh
1 review
0 helpful votes
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Fantastic quality
August 18, 2017

I recently purchased Navy Floral Print Long Sleeve Maxi Two Piece Outfit. I found their Site easy to use. The Products arrived on Time. Product was much cheaper than anywhere else. Very fast delivery, good communication. Thank you for such a speedy service. Satisfied with my order. Really pleased. I was amazed at the variety and quality of items for sale. I would have no Hesitation in purchasing other Products from amiclubwear. Will definitely be using again. Thank you! Fantastic will recommend it to anyone.

Date of experience: August 18, 2017

From the business

Sells fashionable clothing for women.


amiclubwear.com
Founded in 2007
City of industry, ca
+82